RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,474 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

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4.0

Based on 1,474 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A couple of years ago, I scanned the market looking for cheaper car insurance. I found the cheapest most suitable insurers were Rias. However, prices have gone up considerably and I am disappointed that even with a 80% NCB, my premium is now over £250. That equates to a base premium of over £1,250, for 3 drivers all over 40.”

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Posted 9 years ago

“Have insured with RIAS for many years now (that gives an idea of my age!!) and have always found the people on the end of the phone to be most helpful have not had to make a claim as yet but hope that they would be just as kind in the event.”

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Posted 9 years ago

“For home insurance,your agents are very polite and understanding.I am very pleased to continue my home insurance with RIAS. your agents for car insurance are not the type of person I would like to business,they have no understanding and they were rather rigid in their thinking,for which I had to change to a differet insurer.your agents do not beleive in loyalty and are not worried wheather i continue my insurance for car with RIAS.I am very much dissapoined the way I was dealt”

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Posted 9 years ago

“Phoned to renew my Buildings and Contents insurance, the person I spoke to was very helpful ,polite and friendly , which makes a nice change.”

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Posted 9 years ago

“The young lady I spoke to was extremely polite and efficient. Insurance renewed quickly.”

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Posted 9 years ago

“Final quote was competitive and the process was dealt with an efficient and friendly manner so happy to stay with RIAS.”

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Posted 9 years ago

“Exceedingly good service at all times”

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Posted 9 years ago

“I recently changed my insurance over to another vehicle the first lady I spoke to was very nice and helpful but when I phoned back I had a gentleman but I found him very rude . He didnt want to explain anything he just wanted to read from a script I know there are certain procedures you need to follow but I found him really unhelpful”

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Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“A particular feature I liked was the information given in booklet form of all the details of myself and my car. Extremely helpful.”

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Posted 9 years ago

“As always a polite and excellent service I recommend to all my friends.”

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Posted 9 years ago

“Reasonable cost. Renewal reminders appreciated Only claim we have made settled quickly but unable to negotiate a matching replacement. Would have been prepared to subsidise to get what we wanted.”

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Posted 9 years ago

“very easy to renew my insurance the telephone staff were very helpful. regards b.w.killick”

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Posted 9 years ago

“The lady I spoke with was very helpful and we completed the renewal very quickly. Only problem is that I am in Cyprus and to ring on anything but 0044 is expensive. Maybe you could provide an overseas telephone number - like the banks and other financial companies do that I use. Apart from that all was good.”

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Posted 9 years ago

“It meets all of our needs”

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Posted 9 years ago

“I had missed the renew date and phoned. Person who answered extremely helpful and at the end of the call I had actually been saved a considerable amount.”

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Posted 9 years ago

“had to make a claim but it did not affect my renewal premium”

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Posted 9 years ago

“A 50% does not go down well but I suppose we have to accept it.One of your employees was extremely rude and arrogant,I only came back because I spoke with a very polite young lady a couple of days later,only wish I had managed to get his name.”

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Posted 9 years ago

“I have not just bought a new Insurance Policy from you. I have had a policy with you since 19th of April 2013 Yours Nigel Swift”

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Posted 9 years ago

“My renewal quote was double the premium paid last year. My first enquiry was dealt with very poorly by Joe, who attempted to fob me off with vague general statements as to why this might be, and said that if I looked around for other quotes I would find this very competitive. Before doing the above I tried again several days later and got Rebecca, whose attitude was completely different. She spent time researching and came up with a quote which, although still over £150 more, was not £350 more, and which I accepted.”

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Posted 9 years ago

“Renewal premium came in too high, 16% up on last year. I searched for an alternative and found an Insurer at £45 lower that RIAS. I rang to see what RIAS would offer and they reduced the annual renewal by £40. Why try to rip me off by charging so high in the first place. Customers would have more confidence with RIAS if they were honest and saved us the hassle of looking around.”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,474 reviews