RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,474 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,474 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Email:

customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always had polite customer service, even if I am feeling cross and fed up with having to wait so long to speak to someone to cancel or renew my policy, (this is one downfall). Cannot comment on how they would deal with any claims, but would like to think it would be quick and straight forward and that the claims line would not take so long to connect to an advisor!”

Helpful Report

Posted 9 years ago

“Operator very helpful and fast to renew policy.”

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Posted 9 years ago

“satisfactory”

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Posted 9 years ago

“Polite and heipful”

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Posted 9 years ago

“Person on phone was very polite, easy to understand and helpful without being "pushy". My call was dealt with efficiently and with the minimum of delay”

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Posted 9 years ago

“I have said in the past that I have never claimed on my policy. I am unsure that this being reflected in the premium. A demonstration of this, in some type of no claims arrangement would be a good and a useful marketing tool perhaps?”

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Posted 9 years ago

“Excellent service - friendly and efficient. Very good value for money for older people.”

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Posted 9 years ago

“Very helpful”

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Posted 9 years ago

“I pay by direct debit, and donot claim (so far thank goodness), so have nothing to review.”

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Posted 9 years ago

“Having been insured with RIAS for several years now, I have not had any reason to change. However, this year my renewal cost had increased by about 30%. On querying this, it was immediately reduced, giving a quote of £179.40, reflecting a rise of about 5%, this being perfectly acceptabe in the current economic climate.”

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Posted 9 years ago

“I found renewing my home insurance very easy, the gentleman who took my call was very good and made it very easy. I would recommend Rias to my friends.”

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Posted 9 years ago

“V competitive without cutting back on crucial features”

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Posted 9 years ago

“Spoke to a pleasant young man - with a sense of humour - always a plus! He was knowledgeable in terms of answering my questions, but not "pushy" as so many salespeople are. Nice to be speaking to someone in the UK”

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Posted 9 years ago

“Was on holiday when my policy was to be renewed. I rang up on Easter Saturday and the operator renewed my policy with the minimum of fuss. Great service”

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Posted 9 years ago

“Renewal of my contents and buildings insurance on the phone was very straightforward.”

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Posted 9 years ago

“Reminder arrived on excellent timing before old policy expired....Quote good compared to other companies.....fast and efficient renewal procedure Many thanks John b”

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Posted 9 years ago

“Very helpful good price”

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Posted 9 years ago

“This was a renewal of existing policy. I phoned to advise that the renewal premium was too expensive. The gentleman I spoke to asked me to hold for a minute and then came back with a substantially reduced figure which was accepted.”

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Posted 9 years ago

“I renewed my car insurance by telephone on 21st March, 2016. Yesterday I received another Car Insurance Renewal Invitation pack. My car insurance runs out today 29th March and am still waiting for my car Insurance certificate to be delivered. Not very happy!!!”

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Posted 9 years ago

“had excellent service from rias”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,474 reviews