RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,474 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

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4.0

Based on 1,474 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Policy renewal dealt with efficiently and paper work was despatched in good time.”

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Posted 9 years ago

“Very pleased with the home insurance quote but less so with the car insurance. Cannot understand why it increased in price by £75. I spoke to other Insurance companies and yours was the most expensive by a mile.”

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Posted 9 years ago

“Our mum was a loyal customer for several years, and never made a claim. Sadly she passed away a few weeks ago and can no longer drive (obviously ). We called Rias , and despite this being a very difficult time for us, we were told we would have to pay a cancellation fee !! Seriously ?! No condolences or sensitivity , and a cancellation fee . We are not cancelling through choice , or to go elsewhere, but because mum will not need the policy , clearly. We will not be recommending this company, but will however pass on how greedy and unhelpful they are. Also before anyone considers the above reviews, search all the other reviews elsewhere because they are all 1 or 2 star .”

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Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent loss and please accept our condolences. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team.

Posted 9 years ago

“AS A LOYAL CUSTOMER I STILL FIND IT ANNOYING THAT I HAVE TO RING OTHER COMPANIES FOR QUOTES BEFORE GETTING A CHEAPER QUOTE FROM RIAS, I SAVED APPROX £60 ON MY ORIGINAL QUOTE BUT I WOULD MUCH RATHER HAVE GOT A REALISTIC QUOTE IN THE FIRST PLACE.”

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Posted 9 years ago

“I had a no fault claim with Rias in October 2014, when another driver hit me side on pushing my car into metal railings resulting in it being written off. My car was picked up within hours and I received the market value for it within two weeks.The legal department pursued the other party to reclaim my excess and increased insurance premium which I received within weeks.I was also provided with a hired car, paid for by the other party,,until I was able to obtain a new car.Rias provided a very efficient service which required little effort from me and I would recommend them to anyone without reservation..”

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Posted 9 years ago

“I wish RiAS had stop to many unwanted mail which made me overlook the important mail”

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Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to be removed from our mailing list, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Rias Team

Posted 9 years ago

“I had to make a claim for storm damage resulting in interior ceiling damage The surveyor inspected the damage and reported that I had a valid claim. Subsequently your appointed contractor questioned the cause or the roof damage. I have contacted Property Consortium UK on several occasions but nothing has been resolved. I am very disappointed with your service. I have previously had cover with RIAS but I am disgusted with the current service. Colin Piper”

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(Home Insurance) - Posted 9 years ago

“The service and assistance was excellent, at the time of renewal of my house insurance and also very impress with the agents courtersey and answering of queries.”

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Posted 9 years ago

“Had a bit of a bother downloading the full RIAS Policy booklet. I had to ring to get the policy number as I only had the original quotation reference no. as a guide. Nevertheless OK now. Staff courteous on the telephone and helpful too.”

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Posted 9 years ago

“Sorted the renewal out without any problem, i just altered date of house build records were showing 1963 i thought it was 1973 your adviser stated (in a not too friendly tone) that it should be correct or it would invalidate the policy. After the policy paperwork arrived i found out the conveytance for our house showing when it was sold to the first purchaser where upon i saw it was first sold in 1974, so i rang to inform you of the one year out the adviser i spoke to on that occassion staated that the date only need to be to the best of my knowledge. The reason for the "Normal" review is due to the second time i rang to change the date i waited over 10 minutes to speak to an adviser which is not acceptable.”

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Posted 9 years ago

“Pleasure to deal with.They found I had not been given discount for other policies with them and deducted it from the premium due immediately.”

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Posted 9 years ago

“Do not understand why the premium increased by nearly £200 from last year?”

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Posted 9 years ago

“Have always received courteous response when phoning and efficient handling of paperwork, but as yet I have not received any confirmation of my motor insurance arranged with you last week. Yours sincerely Peter Reeves.”

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Posted 9 years ago

“Friendly and efficient service and no pressure brought to bear unlike another major company which contacted us an excessive number of times.”

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Posted 9 years ago

“The web site was easy to use and the prices were clearly stated. Out of three quotes RIAS was the middle one. I hope that the renewal price in a years time will also be so reasonable! My only criticism was the follow up phone calls which rather intrusive.”

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Posted 9 years ago

“No satisfactory answer why the cost of my insurance had increased by 50percent as no claim had been made.”

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Posted 9 years ago

“Very helpful and friendly when I telephoned and answered any queries.”

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Posted 9 years ago

“The young lady to whom I spoke was very helpful.”

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Posted 9 years ago

“I have stayed with RIAS because they reduced the cost. However. they should not have increased it by so much in the first place. I understand why you do this and it has nothing to do with improved service and customer service and all to do with profit. I can get similar cover for at least £50 less than I am paying. If the cost increases next year I will be moving.”

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Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“Very polite, cheerful and helpful”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,474 reviews