RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,475 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,475 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Email:

customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this is the worst insurance provider i have had in 30 years of driving”

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(Car Insurance) - Posted 7 years ago

“Ok”

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(Car Insurance) - Posted 7 years ago

“This company is very good to insure with.”

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(Car Insurance) - Posted 7 years ago

“Change car mid through my policy no problem straight forward didn’t go up so easy to do thank you again.Lets hope it doesn’t go up when iam looking to renew.”

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(Car Insurance) - Posted 7 years ago

“I called to give a change of address and after 10 mins waiting for customer service I was told it would be £25 to change it or I had to do it online. You have just lost a customer and I shall ensure all my friends and colleagues know this.”

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Posted 7 years ago

“Customer service”

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Posted 7 years ago

“Straightforward and uncomplicated. Everything done on line quickly and efficiently. If next year's premium is reasonable I will most definitely use RIAS for 2018.”

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(Car Insurance) - Posted 7 years ago

“very pleasant and helpful and quoted me a fair price”

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Posted 7 years ago

“I find rias insurance a reliable and honest company. I’m very honoured and happy to be there customer, I hope I’ll spend with them many years.”

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(Car Insurance) - Posted 7 years ago

“I felt so guilty when I scraped another car in a carpark on the VERY FIRST DAY of my new policy, but I was put at ease when I reported the incident.”

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(Car Insurance) - Posted 7 years ago

“I brought car insurance following a quote via compare the market. Paid in full for the year and then 2 days later received several emails asking for proof of no claims which I'd already sent. I called them to query it and they said they needed another £252.00 to insure me for an accident two years earlier.... that I had declared within my quote! So I then consequently cancelled my insurance as it was ridiculous and had to pay a cancellation fee. I hadn't lied to them I'd declared an accident where I was at fault and the moment I paid and took out the insurance they increased the premium and said my insurance was invalid until I paid. I'd rather walk to walk than give these sharks any money. Now insured with another company and no problems at all AVOID!!!! Only got one star for the helpful customer service man who waived my admin fee”

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Posted 7 years ago

“Each time I have been in contact, the Representative has been very courteous and helpful. I have had all the information needed.”

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(Car Insurance) - Posted 7 years ago

“Good service and helpful when I had a query”

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(Car Insurance) - Posted 7 years ago

“Tried to change over from my old car to new car, as my car was a new Toyota they wouldnt even contemplate insuring it! This was after trying online to change and told if I did over the phone they would charge, even though their systems could not pick up the new car, then after 30 minutes sorting out was told they couldnt insure me. Not very helpful company at all would never use this company.”

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Posted 7 years ago

“I am happy with the cost and services provided by RIAS”

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(Car Insurance) - Posted 7 years ago

“I contacted R.I.A.S with regard to a 20% discount I was offered,but they told me I was unable to receive it as the discount is not on internet prices.It's a shame as I would have bought a policy if they did.”

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(Car Insurance) - Posted 7 years ago

“Very difficult to talk to anyone on the phone. Left in a queue for ages. After 5 or 8 mins get fed up of waiting and put the phone down.”

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(Car Insurance) - Posted 7 years ago

“Have not made a claim, but all dealings with rias have been fine.”

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(Car Insurance) - Posted 7 years ago

“Ok so far.”

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(Car Insurance) - Posted 7 years ago

“They are Gouging Pensioners by charging over 3 times the average - AVOID!! -- I just found out my 88 year old mother is paying £459.93 per year for home insurance. I only pay Admiral £135.64 for a holiday home of very similar value and property type which is unoccupied for 3 weeks of the month. I called Rias and spoke to a guy called George in Customer Service who offered no explanations or anything as to why they are taking advantage of a lady who is nearly 90. A quick look on the web reveals that RIAS is bad news I recommend anyone using them and especially if there are elderly family members check the price VERY, VERY, CAREFULLY!!”

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Posted 8 years ago

RIAS is rated 4.0 based on 1,475 reviews