RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,462 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,462 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TEL STAFF HELPFULL. No problems. ROY BARFOOT”

Helpful Report

Posted 8 years ago

“Experience of renewal was quite simple but found salesperson was in no way flexible with the price quoted. Will certainly shop around in future for quotes.”

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Posted 8 years ago

“no trouble at all with rias my problem is with prices nothing else.”

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Posted 8 years ago

“Have not received policy although paid for.”

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Posted 8 years ago

“Rias always good same this time.”

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Posted 8 years ago

“Q I have found Rias a good insurance company to deal with and appear to appreciate loyalty. My only small criticism is when given a quote which you consider a little excessive and therefore question they then are able to reduce it and make it very acceptable.Why not do this initially?”

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Posted 8 years ago

“Renewal of my Car Insurance policy was dealt with quickly and efficiently”

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Posted 8 years ago

“Call handled by very polite, knowledgeable woman. The process was painless but I did find the "home emergency" cover expensive so I declined it. If you really are committed to delivering excellent customer service, here are a couple of essential points that you need to adopt: (a) upon renewal, provide "best quote, first time" to cut out all this unnecessary haggling which you must understand that the majority of your customers dislike. (b) introduce an industry standard template listing cover details so it is easy for customers to compare one provider with another.”

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Posted 8 years ago

“Good, but not outstanding. Price was OK, as price decided purchase. Similar quotes obtained. Continued with Rias, as it has been OK so far.”

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Posted 8 years ago

“it was quick & simple to change to RIAS”

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Posted 8 years ago

“last year had a small leak in loft it was late evening,but RIAS sorted eveythihg out within a short time,now my renewal had only gone up £6 which I was very pleased with so retained my policy with you.Again many thanks”

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Posted 8 years ago

“very easy to use and buy”

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Posted 8 years ago

“quite helpful on the phone answered all my quierys”

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Posted 8 years ago

“Quick & Easy to set up and quote was good.”

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Posted 8 years ago

“I have been with RIAS for some years and always found them to be very helpful. One glitch on my renewal this time. When I received my documentation I found they had put '' not protected'' for my NCD I had to ring them to have this put right and get amended documentation. It pays to closely check your documents when you receive them. If it hadn't been for this rating would have been very good. E.S”

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Posted 8 years ago

“I have used Rias now for some years and have always been satisfied with your service.”

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Posted 8 years ago

“on 13th.july 2015 I installed a new security system in my home Beachview. IV31 6QU. from Ultimate home solutions limited. Unit906-908Mile End Mill. Abbeymill Business Centre, Paisley, PA1 1JS. they said I should inform my House Insurance Company about this Installation with monitoring & response alarm. David Wood”

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Posted 8 years ago

“Courteous and prompt reply from renewal. Price has also gone down this year”

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Posted 8 years ago

“I find RIAS to be competitive for Buildings insurance and to be effective when needed. Any dealings I have had with them have been competently handled in a pleasant manner.”

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Posted 8 years ago

“Smooth process. My few queries dealt with efficiently. Nothing outstanding but certainly no complaints. Can hardly expect great enthusiasm when premia have risen markedly not due to greater personal risk or general inflation!”

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Posted 8 years ago

RIAS is rated 4.0 based on 1,462 reviews