RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,462 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,462 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was impressed that I could upload my proof of NCB directly into my portal. This was a saving of time and money in posting it to RIAS”

Helpful Report

Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“good thankyou,i have renewed again .”

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Posted 8 years ago

“RIAS will always try to help. By trying to reduce the cost if they can or in any other way they try to help. Very good Company.”

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Posted 8 years ago

“Amazing !!!!!! My premium was reduced in price, compared to last year, without me even asking for it. Thank you so much.”

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Posted 8 years ago

“Competetive prices provided by RIAS when compared with like for like cover, using a well known comparison website . Always found staff very helpful whenever I have rang regarding renewal.”

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Posted 8 years ago

“Good value for money that does what it says I t does!”

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Posted 8 years ago

“The price is obviously a major issue but the cover provided is also a major consideration.This met both.”

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Posted 8 years ago

“I chose RIAS home insurance because it included protection cover for plumbing, pipes, etc a lot more cheaply than British Gas. We've had to use them twice and the service was courteous and efficint”

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Posted 8 years ago

“Avert easy”

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Posted 8 years ago

“I found the service good on renewing my car insurance at a competitive price and the response when my car windscreen needed replacing.”

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Posted 8 years ago

“Pricing very competitive. Helpful when we were away until just before renewal and very efficient when post went astray. Tempting fate by saying we have not had to claim so cannot comment here. But, if things stay as they are, can see no reason to change next year.”

Helpful Report

Posted 8 years ago

“I found the process easy and the advisor that I dealt with very helpful,knowledgable and responsive to all that I needed. This should,maybe, make renewing in 12 months time that little bit easier as I now have another Company that I can consult before deciding.”

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Posted 8 years ago

“Agent was pleasant, considerate and clear.”

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Posted 8 years ago

“It was quite a good experience. The process was easy and all my questions were dealt with. As you are the only company fulfilling my requirements I am happy to continue with you. In the future when my circumstances change I would be quite willing to stay with your company. I have always found that your staff to be polite and helpful. My only concern, on this occasion, was that I pointed out to the person I spoke to that the date of purchase for my car was incorrect. When my documents arrived it was still incorrect. I phoned again and was assured that this would now be corrected. To date I haven't heard whether this has been done.”

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Posted 8 years ago

“I was pleased with the response of the RIAS telesales person, I renewed my car insurance with, who was very pleasant and helpful. However, having paid for the insurance on the 6th February 2016 and the money taken from my VISA account on the 8th February it is now the 25th February and I still haven't received my insurance documents. I called the RIAS office today and they said they were resending them.”

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Posted 8 years ago

“Well pleased very helpful advisor I explained what I wanted and he helped”

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Posted 8 years ago

“This was an easy process with all documents downloaded easily.”

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Posted 8 years ago

“I would have rated very good but my renewal proposal was a lot more than the previous year. On speaking with a customer adviser I was told that there had been a mistake in not recording what I had actually paid for previous year's insurance. I was pleased that it was resolved with only a minimal increase. Now for the car insurance renewal which also appears to have increased somewhat!”

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Posted 8 years ago

“Quick efficient and straight forward just what I wanted thanks”

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Posted 8 years ago

“Satisfactory renewal by telephone”

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Posted 8 years ago

RIAS is rated 4.0 based on 1,462 reviews