RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,474 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,474 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Email:

customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Satisfactory renewal by telephone”

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Posted 9 years ago

“beat my quote from another ins company”

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Posted 9 years ago

“No problems taking out insurance and extremely helpful.”

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Posted 9 years ago

“Being felt with friendly and professinonaly. Many thanks Richard Kipps”

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Posted 9 years ago

“I am a retired scientist and for historical reasons - like having a PhD - I was associated with the title of Dr. Surprisingly, RIAS agent advised me that the premium would be increased if I used the title. Is this ignorance or just plain stupidity?”

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Posted 9 years ago

“Excellent service when I got through, but nearly 20 minute wait for the call to be picked up.”

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Posted 9 years ago

“Slight difficulties [on my part] with arranging my policy for 2016/17. However the staff who helped me were very pleasant,and supportive. Thank you.”

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Posted 9 years ago

“Motor renewal had increased by a third,which I was not happy with but reduced on query,should we have to phone to get a reduction & why was premium increased so dramatically . I have ticked good because got through quickly and received attention.”

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Posted 9 years ago

“Phone call went O K. Only thing 1 I haven't received the policy as yet. 2 I asked to have documented the fact that I wanted an extension to number of days away from home ( this is a one off) And was told it couldn't be done but to phone up at the time and it would be added to my policy. Is this normal??”

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Posted 9 years ago

“THIS WAS A RENEWAL AND I WAS SENT A QUOTE. AFTER RINGING UP QUERYING WHY THE RENEWAL WAS ALMOST £70 POUNDS MORE THAN LAST YEAR I WAS GIVEN ANOTHER QUOTE WHICH WAS AN INCREASE OF £13. WHY WASNT I GIVEN THIS QUOTE IN THE FIRST PLACE. SURELY I SHOULD BE GIVEN THE BEST PRICE POSSIBLE.”

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Posted 9 years ago

“You telephoned me yesterday to say that the NCD evidence I had up loaded on line was not adequate you told me you had sent an e-mail advising me what to do but you haven't. 10 out of 10 for value for money 0 out of 10 for proper communication.”

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Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“I have always been dealt with quickly and courteously. Thank you.”

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Posted 9 years ago

“We've already got our house and contents with you”

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Posted 9 years ago

“I asked for a quote on line from Rias and the next day received a telephone call from a representative explaining in detail all aspects of the house and contents insurance. On a like for like comparison the Rias one was lower and I accepted the quote.”

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Posted 9 years ago

“Although I wasn't happy about increase in insurance premium, service given on telephone was good.”

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Posted 9 years ago

“Staff were very helpful and answered all our questions, so we were more than happy to take out car insurance with RIAS.”

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Posted 9 years ago

“As you already do our house and content insurance,I thought I would do the car insurance with you this year”

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Posted 9 years ago

“Friendly staff able to clearly talk through the policy to ensure it was as I wanted.”

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Posted 9 years ago

“Have only just joined RIAS but the person I spoke to on the phone was very helpful and called me back when they said they would.”

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Posted 9 years ago

“Good product meets my needs and considerably less expensive than my previous insurance. One minor point would be that a person from Rias was due to ring me as arranged but never did. Luckily my son-in-law was able to complete the process on line for me.”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,474 reviews