RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,475 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

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4.0

Based on 1,475 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The person I talked to seemed to know her job very well but checked with others on some points. I thought she did well. Thanks Clive”

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Posted 9 years ago

“i had an issue with trying to add my brother temporarily to the policy. my complaint was handled quickly and to my satisfaction”

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Posted 9 years ago

“Chose RIAS through Compare the Market. Clicked the link to the RIAS website and purchasing the policy itself, was easy enough. As requested, registered with RIAS, and uploaded my Proof of no claims discount (NCD) via my RIAS account. A couple of days later I received an e-mail confirming RIAS had received my proof of NCD. Very ANNOYED to then receive a letter, a week later, threatening to cancel my policy if I did not provide the proof of NCD. This necessitated a phone call, at my expense, to RIAS to confirm their receipt of proof of NCD, which was duly confirmed.”

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Posted 9 years ago

“Site was fairly easy to use”

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Posted 9 years ago

“very good value, I am really pleased I chose RIAS.”

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Posted 9 years ago

“Process was very easy and straight forward and the price is very competitive.”

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Posted 9 years ago

“I found that RIAS were the best quoted car insurance company on my comparison websites.Way below my current insurance company who still failed to compete after giving them two chances.I did reduce some of the cover slightly,which I had no need of anyway,but I feel that overall I received a good deal. I did contact RIAS direct to discuss some cover issues which resulted in a reduction of £3.00 which was appreciated.”

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Posted 9 years ago

“I was initially pleased to get a good motor insurance policy with a very reputable company at a reasonable price. However, 12 days after accepting proof of my NCD entitlement I was surprised and confused to receive a letter from RIAS claiming that I'd not yet sent it and warning that my policy would be cancelled if I didn't provide it within two weeks. As I didn't want to take the risk of driving uninsured, I felt it necessary to phone the company who advised me to ignore the letter, saying it was probably sent as a result of "a system error". The fact that this suggests there is some disconnect within the car insurance department doesn't bode well if I am unlucky enough to have to make a claim within the next 12 months. Additionally, RIAS is also still writing to the previous owner of my home almost exactly two years after they moved out which underlines that there is something wrong with the company's administrative systems. It is a pity that as a result my first experience of RIAS is not an entirely positive one.”

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Posted 9 years ago

“cheapest quote on the net will wait and see in months to come”

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Posted 9 years ago

“Very helpful, good price for my car insurance, would use them again.”

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Posted 9 years ago

“Early days , but as a new customer (ex Castle cover) pleased with price level of cover and English call centre. Trouble free web site and confirmation via phone line for any queries.”

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Posted 9 years ago

“your staff at RIAS have been very helpful. MR Taynton”

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Posted 9 years ago

“regular client of Saga. Their price was £408-95 yours £152. a no brainer . Are Saga so naïve that people don't check . Some don't and are ripped off.”

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Posted 9 years ago

“Efficient telephone service following an online quote. Documents arrived quickly and a follow up enquiry was dealt with swiftly - no having to listen to a long list and then pressing buttons and waiting forever - and this was at a peak time. Very competitive price too.”

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Posted 9 years ago

“Only time will tell but at the moment all seems ok. Hopefully i won't have to use you”

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Posted 9 years ago

“very quick reply and offer 40% cheaper than my previous insurer. Look forward to a long association as long as I am looked after as you seem to do.”

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Posted 9 years ago

“I bought the insurance for its suitability and price. The online system was fine and worked without problem apart from taking the payment . I called and spoke with an agent who quickly found the application and took the payment. The printed policy arrived about a week later and was as expected”

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Posted 9 years ago

“For driving in the EU it would be useful on occasions if the overall comprehensive insurance cover period could be increased from the maximum of 120 (90 standard + the current ability to purchase a further 30 days) to say 180 overall. Other companies offer this.”

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Posted 9 years ago

“Still not received Policy hard copy -- Disappointed”

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Posted 9 years ago

“Had a slight problem with my no claims bonus but got there in the end”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,475 reviews