RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,475 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,475 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to apply on-line and the following process was efficient.”

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Posted 9 years ago

“Process was simple enough there were no problems”

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Posted 9 years ago

“When a client gets a quote from the Internet your telephone advisors should have the exact same quote on their monitors and be able to activate the same without question this would speed up your response time to each case”

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Posted 9 years ago

“Very polite and professional when dealing with my application for Insurance.l”

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Posted 9 years ago

“The price is right , the advisers are polite ,helpful and knowledgeable. I am happy with policy.”

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Posted 9 years ago

“The sales person was very efficient and professional as well as being pleasant. The whole deal was done in quite a short time and the follow up policy was as promised.”

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Posted 9 years ago

“After taking out the policy I had to speak to another advisor to get the information on the amount I would have to pay when I change to another car. The first advisor had a word with her manager and they will waver the £25 admin fee if I complete before the 18th of this month with the new car. All helpful thank you.”

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Posted 9 years ago

“Very easy site to use to get a quote, quite simple and easy to understand.”

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Posted 9 years ago

“Good and helpful.”

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Posted 9 years ago

“Early days yet as my insurance doesn't start until next week but the quotation and payment process has been painless.”

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Posted 9 years ago

“Why is it that you request proof of NCB from the person buying your insurance? The majority of companies can access this information electronically & do not have to involve the buyer in additional actions.”

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Posted 9 years ago

“I purchased my motor insurance on the Web, and found the site easy to understand and was pleased to find that I could have my policy issued by post.”

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Posted 9 years ago

“Overall I am quite satisfied with insurance cover for my car and the premium I have paid.”

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Posted 9 years ago

“Good service good price. Web page good but confusing use of 'car' and 'vehicle' in some questions (as a motorbike owner it made accurate answer difficult). When joining details received (using 'vehicle' term), this had to be clarified with RIAS. Also, had to submit NCD info twice as it was not made clear that the page of renewal letter showing my address had to be included. This initiated a telephone call from RIAS to me; all online up to that point!”

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Posted 9 years ago

“helpful,ex[plained things well, I'm impresses !”

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Posted 9 years ago

“Excellent..Thank you..”

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Posted 9 years ago

“quick and easy to use web site.”

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Posted 9 years ago

“I applied via comparethemarket but called RIAS to finanlise the policy purchase and again later when the policy documents failed to be sent via email . In both instances the call center staff were polite , knowledgeable and very helpful. I think it really pays to have your own , well trained staff instead of outsourcing these key customer facing roles . The issue with the documents was a software glitch that the operator knew about and gave me a work round that solved the issue immediately . Let hope I never need to make a claim but it does give one confidence that if the policy is needed it will deliver what its designed to .”

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Posted 9 years ago

“very easy to go through everything online even for a computer novice like me.”

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Posted 9 years ago

“Very efficient service from experienced friendly staff. Their products were a lot cheaper than others I tried. Would definatley recommend RIAS to my friends & family”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,475 reviews