Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The stollens were excellent and the service very fast and good. Well done, keep it up”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Very prompt service. No fuss.”

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Posted 3 years ago

“The products are of good quality. I was kept posted about the delivery schedule and delivery was prompt.”

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Posted 3 years ago

“The items ordered arrived promptly. Size of dress ordered was wrong but the store was really helpful to walk me through the return procedures. Refund was made quickly. Will definitely shop here again!”

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Posted 3 years ago

Carolyn, thank you so much for your positive rating for your recent visit to Robinsons online store. See you on your next purchase!

Posted 3 years ago

“Efficient, no fuss purchase. Product nicely packaged and fast delivery. Will buy again. Thank you !”

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Posted 3 years ago

“Best price in town and delivery in good condition.. well done and excellent..”

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Posted 3 years ago

“I'm not an online shopper.. The products I ordered were well priced and meet my expectations. Another great shopping experience with Robinsons! I will return to shop again!”

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Posted 3 years ago

HI! The team here at Robinsons is thrilled to receive such a great rating, thank you.

Posted 3 years ago

“Delivery message should come from local country to avoid unnecessary charges.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Let us know how we can help you with your next purchase.

Posted 3 years ago

“My recent purchase as of now have yet to receive from your in-house suppliers at Italy. Ordered wrong shoe size would like to change one size bigger . Received order on 21 Dec have been writing to live chat agents to follow-up. Noted exchange take about 15 days but as of today is like hanging pending didn’t receive any confirmation if my shoes will be pick up by your end to exchange ? Your site needs to be really specific disclosed more detailed information as to the 15 days does not include when suppliers would reply . This is rather unacceptable for online store purchases. I hope the mgt team can review the exchange lead time stated on the site . Thank you”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Once again, thank you for your time and patience.

Posted 3 years ago

“Items delivered promptly and in good condition. Feel of fabric is good.”

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Posted 3 years ago

Lim, thank you so much for your positive rating for your recent purchase with Robinsons. See you on your next purchase!

Posted 3 years ago

“A very pleasant online shopping experience with Robinson. Keep it up!”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Let us know how we can help you with your next purchase!

Posted 3 years ago

“Up till today, I have not received my purchased item !”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We really apologise for the long wait as we were advised that the item will be available in January. We will use the feedback to make us better and to ensure this doesn’t happen again in the future.

Posted 3 years ago

“Hi Robinsons I have received my orders in a timely manner. I am very impressed with your delivery service. Thank you very much.”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“I’m happy with my ordering process as it was simply seamless. No delays, no crashes and the website interface was easy to navigate.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“What I like about Robinsons’ are the ease of using their website to make orders, range of products and reasonable pricing for certain items on offer. The delivery service is ok if one is not in a hurry.”

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Posted 3 years ago

“Fast delivery and well packed Thanks for providing this service quality products and service.”

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Posted 3 years ago

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Robinsons Online Store. We look forward to serving you for many years to come!

Posted 3 years ago

“Fast and the item is value for $$$when it on sale”

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Posted 3 years ago

Hi Eunice, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.

Posted 3 years ago

“I am a Robinson member for a very long time & very pleased to know I can still purchase items online with excellent service. Keep up the good work.”

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Posted 3 years ago

Hi Heng, thank you so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Robinsons Online Store. We take pride in knowing our customers are happy with their experience. We look forward to serving you for many years to come!

Posted 3 years ago

“Robinson gave excellent service”

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Posted 3 years ago

Hi Lee Mui, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We can’t wait to have you back at the Robinsons Online Store.

Posted 3 years ago

“Prompt delivery and items delivered in good conditions”

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Posted 3 years ago

Hi Candy, thank you so much for the positive rating. We're happy that you're happy, and we can’t wait to have you back at the Robinsons Online Store.

Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews