Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product does not look different from photo seen in the web link.”

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Posted 3 years ago

“Fast delivery. Received items well wrapped.”

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Posted 3 years ago

“Very good customer service. I order 4pcs of the shower gel but bcos they left with 2, they called me up immediately and told me about it and i gotten my refund fast too!”

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Posted 3 years ago

Hi Sandy, thank you for taking the time to share this positive rating! We will make sure to share this with the customer service team to let them know to keep up the amazing work. We look forward to serving you for many years to come!

Posted 3 years ago

“I want to comment on Robinsons' for their excellent response to a wrong item that was delivered. They corrected it by collecting it back the next day after I complainted and then delivering the correct item the day after.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Let us know how can help you with your next purchase. Cheers, Pow!

Posted 3 years ago

“Happy with the purchase experience. Hope to see more brands on the shopping list.”

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Posted 3 years ago

“Easy to find the items i want, simple to use website”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. See you on your next purchase!

Posted 3 years ago

“I still have two missing item!!!!! How can your system email me all 3 items were delivered when only one product was sent out ? Unacceptable!”

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Posted 3 years ago

Hi Camus, we apologise if you are unable to receive the other items. We have already sent you a follow up email regarding this. Thank you for your patience.

Posted 3 years ago

“Products arrived in time and nicely packed.”

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Posted 3 years ago

“the delivery receipts price was lowly then the amount I paid”

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Posted 3 years ago

“I am very happy with my purchase and orders. Thank you Robinson. I found the supplements I was looking for and the eye cream was on sale too”

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Posted 3 years ago

“store of good quality merchandise. Price very reasonable”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Had specifically requested for the parcel to be delivered on 21st December. It was instead delivered on 2December. 1. I was not notified of the delivery 2. I wrote in to Robinsons about this, an accounts email? I did not receive a reply or an apology for the mistake. Disappointing delivery service. Need to keep up to minimum standards of what is expected today from what Customers are used to with Shopee, Amazon & many other delivery services.”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please don't hesitate to contact us at support@robinsons.asia for future concerns. Once again, we apologise for the inconvenience that this has caused you.

Posted 3 years ago

“The experience from purchase to receipt has been very good, synonymous with the Robinsons brand. Good job!”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Terribly slow delivery and communication, failed to deliver on promised service level”

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Posted 3 years ago

“Always love to visit the physical store but since this has gone, the online store is the next best thing. Easy to navigate and delivery smooth.”

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Posted 3 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with their store experience.

Posted 3 years ago

“This is my 2nd purchase & I'm very please with the product. The delivery went very smooth. Overall very happy with the services.”

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Posted 3 years ago

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Robinsons.

Posted 3 years ago

“Matches our old glasses … thank you …. Prompt delivery too”

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Posted 3 years ago

“Great customer service. Had to exchange a purchase for a different size and Rowena was a great help. Responses and exchange went very smoothly. Thank you.”

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Posted 3 years ago

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. See you on your next purchase!

Posted 3 years ago

“Bought a Gucci Crossbody bag which took 2 weeks to deliver. Had to pay additional $82.66 for duty tax. I wouldn't recommend this purchase to anyone.”

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Posted 3 years ago

I apologize on behalf of everyone at Robinsons. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our delivery service works. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 3 years ago

“Every product was received on time and quality products were sold. I am very pleased”

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Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews