Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You are living up to the gold standard service that Robinsons has always been known for”

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Posted 3 years ago

“Service exceeded my expectations indeed. The bag i ordered was directly shipped from Italy to Singapore. It was a pleasant hassle free transaction. Thank you!”

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Posted 3 years ago

“It’s was good deal for the set of bedsheet. Hope I will enjoy the comfort while sleeping in it.”

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Posted 3 years ago

“Excellent service, as always. The delivery was fast. The return was acted on quickly and with no fuss.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“A suggestion, please highlight there will be tax payment (GST) while placing the order.”

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Posted 3 years ago

Hi Cindy, thank you for the feedback. We are working on it and we'll resolve it promptly and accurately. We apologise for any inconvenience.

Posted 3 years ago

“Very good quality bed linen Fast delivery”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Product fine. Interaction O But delivery lead time is unknown until the product arrives. Clearly, multiple items from XIAOMI were wrapped in black shrink wrap and it seems they send from China. It must be possible to give an estimated delivery time rather than no communication or at least an email of reassurance that you are on the case. This is particularly relevant for new customers. I was a member of Robinsons 3 years ago and know the brand but not everyone has been. J.Meyer You ask if the delivery was on time. I don't know. What was your target. Delivery well over 7 days but less than a month I think.”

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Posted 3 years ago

“Return of goods policy makes me feel more confident shopping at Robinson.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“I was a regular customer of Robinson, n I enjoyed good buys in the regular private sales, and in particular, stock up toiletries all from Robinson. I looked forward to shopping online with Robinson when it was made avaiable, though online shopping is not my preference. The online shopping was not a good experience as it was not user friendly. Due to Covid restrictions, I have ventured to make a few purchases with Tangs online, and I had good shopping experiences. As a feedback, it wld be a good learning experience for Robinson mgt, if it tries out Tangs online shopping app. This wld be clearer than my feedback in words. I look forward to Robinson's improvement, particularly the app platform, as I wld love to continue to support Robinson”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 3 years ago

“Was my favorite go to store when I needed something for the home. Esp bed linens. So trying the online store to see if the purchases are any good.”

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Posted 3 years ago

“It was easy to order.”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Great product. Wide selections. Varities. Quality”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Thanks, Abdul!

Posted 3 years ago

“My first online purchase from Robinsons since the retail stores shut for good. Got a great deal on a pillow and silk pillow cases. Delivered in perfect condition.”

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Posted 3 years ago

“Products as described. One feedback is, beding could not search by bed size ie super single, queen …extra”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community. The sizes are available on the drop-down that you can see above the "add to cart" button. Let us know if you need help by hopping into our live chat support or send us an email at support@robinsons.asia

Posted 3 years ago

“Wrong item delivered but was exchange within couple of days. Did not scrutinise queen bedsheet. Only noticed small patch of material run after washing. Trying to see if an exchange can be done and still waiting for response from supplier. Overall still prefer to physical shopping, especially for bed linen.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“I like the Robinson On Line. It did not disappoint. Thank you Robinsons”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. See you on your next purchase!

Posted 3 years ago

“Goods received in excellent condition. One of the shirts was a larger size than I requested. I accepted it because it fits well.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Posted 3 years ago

“Very satisfied with the service (purchase, refund and delivery)”

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Posted 3 years ago

Sathiah, the team here at Robinsons is thrilled to receive such great rating, thank you!

Posted 3 years ago

“Quick delivery, excellent quality products. good to buy on sale because it is pricy.”

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Posted 3 years ago

Hi Louise, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes

Posted 3 years ago

“Good Service in packaging and delivery by Q10. Thank you”

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Posted 3 years ago

Hi Ratna! We're happy to see that you had a 5-Star experience at Robinsons. Thanks for sharing.

Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews