Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“The item descriptions can be further improved by giving more details. Eg the measuring jar I bought was described as "glass", but when received, it was made of plastic, thus was quite disappointed as what I was looking for is "glassware".”

Helpful Report

Posted 3 years ago

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. On the other hand, you can send us an email at support@robinsons.asia

Posted 3 years ago

“Delivery is prompt n safe! Package is well packed. If prices are reasonable will order again.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. See you on your next purchase.

Posted 3 years ago

“The items ordered were delivered fast, however, I wondered why they were sent at different timings. Products bought are good. Love the Snowdown down pillow.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Please be informed that if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Thanks for your patience. See you on your next purchase!

Posted 3 years ago

“Good good good”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Delivery faster than expected n items well received wo damage. I am glad to have ordered Sukin products thru Robinsons as the offered price was far better than other online retainers”

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Posted 3 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with their store experience. Thank you, Veronica.

Posted 3 years ago

“Lanvin Women's Aviator Frame Sunglasses - Love this sunglasses, it fits me well, thanks!”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Items were packaged very well and delivered within 5 days”

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Posted 3 years ago

We are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you, Elsje!

Posted 3 years ago

“Wrong size . Should have taken 1 size bigger. Usually size 33 trousers fit me but these are too tight. I tried them on only after washing them. Now I have 4 pairs of trousers that I can't wear and I am out of $245.”

Helpful Report

Posted 3 years ago

Thank you for letting us know about this. We’re sorry you had a bad experience. You can always reach us to do an exchange as long as the item is not worn, unopened and all tags are intact. Moving forward, please feel free to contact us. Thanks for your patience and for the feedback.

Posted 3 years ago

“Purchase of rug set was a quick n pleasant experience...fr selectiin to paymt n delivery..thank u. Will return for more puchases.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Let us know how we can help you with your next purchase. Cheers!

Posted 3 years ago

“Very fast delivery. Good product range. Pricing matches my expectations”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Packaging was good, delivery was very prompt. The item was as advertised”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. See you on your next purchase. Ellen!

Posted 3 years ago

“Very good customer service , promptly updated status thru emails and delivered quickly”

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Posted 3 years ago

“Delivery came in 4 packages and were all neatly packed. Good bargains!”

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Posted 3 years ago

Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Robinsons Online Store.

Posted 3 years ago

“Had to download an app to track delivery, who does that nowadays. During online purchase there was no indication of when my order is expected to arrive, something that many ecommerce platforms have these terms. Delivery time wasn't bad actually, but there was no way to know when I could expect to receive the goods during purchase.”

Helpful Report

Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better. For tracking of delivery, you will be receiving an email which you can just click to see the status. Please be informed that you do not need to download any applications to track your order. Once again, we apologise for the inconvenience.

Posted 3 years ago

“Great purchase.”

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Posted 3 years ago

Hi Razali, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! We look forward to seeing you again soon.

Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Good customer service, fast enough.”

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Posted 3 years ago

“Reliable, good quality products. Robinsons will be Robinson albeit online. Thank you.”

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Posted 3 years ago

On behalf us all of us at Robinsons Online Store, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. We hope to see you again soon, Twin.

Posted 3 years ago

“Very satisfied with the purchase.Bought it at a very good price.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Goods are well packed n fast delivery. Person sending also let us know when he is at the door so that we are aware”

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Posted 3 years ago

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Robinsons. See you on your next purchase, Kathleen.

Posted 3 years ago

“The delivery is timely and step by step delivery was well detailed. However I received the purchase with melancholy. When I looked at the Robinsons wrappings, it evokes in me a reminiscing of the past glory of Robinsons. Robinsons is a brand name that holds dearly in the heart of many singaporean. But sad to say , it is now diminishing to just another on line purchasing entity. Many regrets and yearning for its glory return one day.”

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Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews