Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Goods were delivered on time and in good packaging.”

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Posted 3 years ago

“The items well packaged and the expiry date is till 2025.”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Cheers!

Posted 3 years ago

“Hassle free shopping. I ordered 5 items which arrived in 3 deliveries (2 deliveries arrived within 5 days)”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Posted 3 years ago

“Good reliable products but need a wider range to choose from . Policies are great especially for exchange of products or refunds although I have not used this before”

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Posted 3 years ago

“Super Good deal offered ! Love the Live Chat available for me to reach Robinson. Fast Delivery !”

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Posted 3 years ago

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. Let us know how we can help you with your next purchase. Thank you!

Posted 3 years ago

“The items purchased are exactly what I expected. Shopping experience is good. But I did not expect the delivery time to be as long as 6 days. It will be very helpful if it has the feature that informs the delivery or estimated delivery time of item before I confirmed the order.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We apologise for the inconvenience regarding the delay in delivery. We'll ensure that this will not happen again on your next purchase. Let us know how we can help you. Thanks for the feedback, Chia.

Posted 3 years ago

“Got a good bargain. But the first time purchase promo code wasn't given, I tried with a random code and was lucky to strike it right. My husband bought his items without getting the 10% discount. Shipping was fast. But the items were packed in an old, dusty and used box, since my items were fragile, I was worried about their condition. Fortunately, everything was in good condition.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. If you are having trouble with our promo codes, feel free to reach us at support@robinsons.asia or feel free to jump into our live chat support online for real-time assistance. Thank you.

Posted 3 years ago

“It was smooth from order to delivery. However, I do not find the embroiled bedsheets anymore in Robinson. Plain bedsheets are not my favorite. Still miss Jean Perry golden embroiled bedsheets. Very classy.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will be uploading more products each day. Stay tuned!

Posted 3 years ago

“Gd deals for quality products at our fingertips”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Cushion insert was as described. Delivery was prompt within 2 days. Good quality at affordable rates.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Fast delivery”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“I ordered Avene moisturiser which was advertised as bundle of 2. I ordered 2 sets of the bundle. Only 2 bottles were delivered instead of 4. I wrote to customer service on 10 Nov and the remaining 2 bottles were delivered on 12 Nov along with some sample freebies. I really appreciate the help of Rowena whose service was excellent and fast in resolving my order. I have confidence in Robinsons after sales service!”

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Posted 3 years ago

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Robinsons. We look forward to serving you for many years to come! Thanks for the commendation too! We appreciate it. Cheers!

Posted 3 years ago

“I’m happy with the quality of the towel”

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Posted 3 years ago

On behalf us all of us at Robinsons, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience, Crystal.

Posted 3 years ago

“The quality of the 12 floor mats was disappointing, too thin. The quality of the 6 bath towels was ok.”

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Posted 3 years ago

We apologize that our service did not satisfy your expectations. We will make sure to pass this over to the supplier to give feedback. Thanks for the review and let us know how we can help you on your next purchase.

Posted 3 years ago

“Order was simple abd straight forward but promotion was not stated. The pillow protector price was $9.90 but upon check out then notice 2 pcs for $11.90”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We apologise for the inconvenience. We looking into this and resolve at accurately.

Posted 3 years ago

“I enjoyed my 1st Robinson online purchase.”

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Posted 3 years ago

We are so grateful for your 5-star review, Lim. Thanks for sharing your rating with us and the community. Cheers!

Posted 3 years ago

“Ease of navigating the website and I enjoyed my e-commerce experience. Am also delighted to purchase my bed linens at a great discount!”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. See you on your next purchase, Vanesa!

Posted 3 years ago

“Thanks for the quick delivery. Only review is that the set for s.single has only a pillowcase. Can i purchase another pillowcase?h”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Yes, you can always order another pillowcase. Let us know how we can help you. You can send us an email at support@robinsons.asia

Posted 3 years ago

“Robinsons service is excellent as always. The only thing you can improve on is to introduce a lot more innovative and modern products eg kitchen gadgets like automatic pot stirrer etc that makes kitchen work more efficient and easier. Most of your kitchen products are quite outdated and old fashioned. It would be good to expand the range and sizes of the products so customers have better choices to buy from”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thanks for the feedback! Let us know how we can help you with your next purchase. Cheers

Posted 3 years ago

“I have signed up the account. When i try to login it is unsuccessful. Reset password and no email notification send to me. Beside this, it would be good to have other brand like Tory Burch , etc. Wallets as well. Thank you!”

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Posted 3 years ago

Hi there, thanks for the feedback. We understand that you had trouble signing in to your account. As per checking, your email address yukinori72@yahoo.com.sg is not linked to any Robinsons Account and this is the reason why you are not receiving any emails from us. Also, we would like to acknowledge your recommendations about new brands. We are working on it. For now, if you wish to create an account, please click here https://www.robinsons.com.sg/

Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews