Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Goods received in good order.”

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Posted 3 years ago

“Reckon there are some very attractive offers worth grabbing.”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Staff are very responsive as i have given them a wrong unit no and they rectify straight away . Able to receive in time.Very good service.☺”

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Posted 3 years ago

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. Let us know how we can help you with your next purchase.

Posted 3 years ago

“This is my first online purchase via Robinsons which turn out to be pleasant!”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“convenience”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Selection is very limited and there’s also a restocking charge if you return the item. It’s almost 2022 it shouldn’t be the case”

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Posted 3 years ago

“Items were not packed in boxes. Poor after sales service.”

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Posted 3 years ago

“Quick customer support and follow up. Appreciate it.”

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Posted 3 years ago

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. Thank you, Senduran. See you on your next purchase!

Posted 3 years ago

“I’m very satisfied with the service. The courier sent my orders on time. Sure will purchase again from Robinsons. Thank you so much”

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Posted 3 years ago

Hi Vicensia, thank you for taking the time to provide a rating, your feedback is valued greatly and it helps us maintain an excellent standard of service to our customers

Posted 3 years ago

“Come back to a retail store”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We understand that a lot of customers are waiting for our Physical Store. Thanks for the feedback. However, we will be operating online only for now. Not to worry, we can still assist you via live chat and email for your concerns.

Posted 3 years ago

“Very prompt delivery”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“There is problem in choosing the sizes of almost everything. The button for sizes does not seem to work on Android phone most of the time. It is frustrating.”

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Posted 3 years ago

“Purchased about 8 items. Got 3 items the next day. The rest was delivered within a week. All items received in good condition and properly packed. Delivery was done in the evening I find convenient as I was at home to receive the parcels. Yes will definitely order again if there are great offers!”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Let us know how we can help you with your next purchase. Cheers, Peggy!

Posted 3 years ago

“The update on delivery status is not accurate particularly on the 3rd item. Was notified that it has been delivered when it was not. This caused frustration and unnecessary stress. It was delivered the day after.”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. Please also be informed that if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. We understand that this is not convenient to most of the customers but we are looking into improving our notifications. We apologise for any inconvenience. Thank you

Posted 3 years ago

“Delivery fast product quality good”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community, SH!

Posted 3 years ago

“Delivery by DHL, tracking the journey is existed. Received in good conditions. Increase the credit worthiness shopping with Robinson.”

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Posted 3 years ago

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Robinsons. Thank you and take care, Swee!

Posted 3 years ago

“Delivery time is good - within 3 days of ordering.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a review. Let us know how we can help you with your next purchase. Cheers, Ooi

Posted 3 years ago

“Having a Responsive Help Desk is very important in the absence of retail personnels who can help answer your question. This is missing from many other businesses, even big brand names! Robinson’s was able to fulfill this need. Thanks.”

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Posted 3 years ago

Thank you so much for this 5-star review, Donald. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Posted 3 years ago

“Have quite an smooth online shopping experience with Robinson’s. Will buy again if there are sales promotion.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Posted 3 years ago

“I expected better quality products from Robinsons”

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Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews