Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,945 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Robinsons service is excellent as always. The only thing you can improve on is to introduce a lot more innovative and modern products eg kitchen gadgets like automatic pot stirrer etc that makes kitchen work more efficient and easier. Most of your kitchen products are quite outdated and old fashioned. It would be good to expand the range and sizes of the products so customers have better choices to buy from”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thanks for the feedback! Let us know how we can help you with your next purchase. Cheers

Posted 4 years ago

“I have signed up the account. When i try to login it is unsuccessful. Reset password and no email notification send to me. Beside this, it would be good to have other brand like Tory Burch , etc. Wallets as well. Thank you!”

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Posted 4 years ago

Hi there, thanks for the feedback. We understand that you had trouble signing in to your account. As per checking, your email address yukinori72@yahoo.com.sg is not linked to any Robinsons Account and this is the reason why you are not receiving any emails from us. Also, we would like to acknowledge your recommendations about new brands. We are working on it. For now, if you wish to create an account, please click here https://www.robinsons.com.sg/

Posted 4 years ago

“Yet to receive a reply on the wallet that was sent in extremely poor condition although customer service is following up on this closely.”

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Posted 4 years ago

“Genuine product at great price!”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 4 years ago

“Items received. Cheaper than retail.”

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Posted 4 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime, Velvet.

Posted 4 years ago

“The on-line shopping can be improved. Very good experience when received well-packed goods, Like the old Robinsons store service. Will be back to shop”

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Posted 4 years ago

Hi Judy, thank you so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at the Robinsons Online Store. We Look forward to seeing you again soon. Best Wishes.

Posted 4 years ago

“I'm happy with the items delivered. Good sturdy packaging too.”

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Posted 4 years ago

Hi Chong, we're happy that you're happy with your order and how they were packed. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Robinsons Online Store.

Posted 4 years ago

“Regret to order a snowdown pillow from robinsons . Is over price . Takashimaya online only selling at $99.00., I brought from robinson cost me $199.00.. Is the same brand same model , totally feel very disappointment in robinson and i wont buy anything from robinson again .”

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Posted 4 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We have sent you an email regarding this. Thanks for your patience.

Posted 4 years ago

“Good quality products, prompt service.”

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Posted 4 years ago

Hi Karluen, thank you so much for this great 5-star review. We really appreciate you being a customer and helping to share the word about Robinsons Online Store. Thanks for sharing.

Posted 4 years ago

“Very impressed with the quality and speed of delivery especially when I saw the good was from Europe . Well done Robinson ! And the discounted price for the quality of the shoe is really worth the buy”

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Posted 4 years ago

Hi Benson, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to serving you for many years to come!

Posted 4 years ago

“Easy to correspond with the team due to lots of follow-up emails. Wonderful shopping experience!”

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Posted 4 years ago

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. We are glad to you are satisfied with your shopping experience. See you on your next purchase, Constance.

Posted 4 years ago

“Delivery is acceptable and product is well-packed.”

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Posted 4 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime. Cheers!

Posted 4 years ago

“Always my favourite Mall”

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Posted 4 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Let us know how we can help you with your next purchase, Alwi.

Posted 4 years ago

“Online shop is good. But need more info about product. E.g country of origin, dimension etc. it would be even better if you have a mobile app. Work with ShopBack, so that customer gets some cash back! :)”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone! We'll strive to be better. But, thank you for the feedback and review!

Posted 4 years ago

“Good quality of product”

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Posted 4 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 4 years ago

“Hassle-free and great apps.”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 4 years ago

“It’s punctual, reliable and well packed.”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! See you on your next purchase!

Posted 4 years ago

“I used to shop at Robinson store, I love the wide range of high-quality products at Robinson. I was so sad that Robinson stores are all closed. The online store is great for loyal customers like us but there are far more features and functionalities that need to be improved, I still don't know how online stores manage customers' carts and I often see my items disappear from the cart. Even though I logged in but sometimes I see I am not in my account which I will need to log in again, but most important thing my items are disappeared so I have to find and add them again. I will still recommend Robinson to friends but hope Robinson can fix all their issues before the release to customers to login and shop as the 1st time experience is very important to impress people to stay and stick with your platform, otherwise, people will still use other platforms such as Lazada, Shopee, Qoo10, etc.”

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Posted 4 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. By the way, if in any case that you can't see your orders in your cart once you refresh it, it just means that you are not signed in to your account. It is best to ensure to login first before adding items to your cart to avoid this kind of scenario. Thank you for the feedback.

Posted 4 years ago

“Like the speedy delivery the most and next is the quality of product received.”

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Posted 4 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 4 years ago

“loves the Armani Exchange bag. It was delivered straight from Italy, what deal i got too. Very good customer service when i enquired about the delivery. Cheers!”

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Posted 4 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 4 years ago

Robinsons is rated 4.2 based on 1,945 reviews