Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Goods delivery promptly and pack proper”

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Posted 3 years ago

Thank you so much for taking the time to leave us a rating - it's much appreciated!

Posted 3 years ago

“That was the first time I bought from you guys. Although I received the goods on different days, you were prompt to response to my feedback and I will be happy to shop with you again. Have a nice day!”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. See you on your next purchase!

Posted 3 years ago

“Great experience and fast shipping”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Thank you!

Posted 3 years ago

“Late delivery”

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Posted 3 years ago

Thank you for letting us know about this. Please be informed that the normal delivery timeframe is 3-5 business days. We have checked your order and see that the item has been delivered on 6th November and your purchase date was 3rd November. If you have any questions, feel free to send us an email at support@robinsons.asia Thanks!

Posted 3 years ago

“Good customer service”

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Posted 3 years ago

“CUSTOMER SERVICE WAS EXCELLENT”

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Posted 3 years ago

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

Posted 3 years ago

“DHL delivery is haphazard. There is poor communication between their command post and the delivery personnel. The first delivery timing was given all of a sudden when I was at work. The rescheduled second delivery came at 2.52pm 20 Nov when the sms says 1730-1930 same day. This caused me to pay $8 taxi fare to rush home and I missed the delivery. The 3rd rescheduled delivery also have the same issues until the delivery man had the good sense to call me after I missed the delivery again when he came 6 hours plus before the scheduled time. He then rearranged another delivery time for the evening. I think your delivery service is very bad and I dare not make another online purchase because I don’t want to go through the same nightmarish experience again.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 3 years ago

“Great quality. Fast delivery.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We look forward to seeing you again soon.

Posted 3 years ago

“The packaging needed to be reviewed and up to standard. The quality of goods is good.”

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Posted 3 years ago

Hi Siewlian, thank you for taking the time to provide feedback. Your feedback helps us do better. Please let us know what we can do for you in the future.

Posted 3 years ago

“CS officer Merkel is very helpful, polite & friendly.”

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Posted 3 years ago

Hi Katherine, thank you for taking the time to share this positive rating! We will make sure to share this with the Customer Service Team to let them know to keep up the amazing work. We Look forward to seeing you again soon.

Posted 3 years ago

“My item delivery was delayed and there was no update from your customer service or back end. I’ve to write in then my order delivery got expedite, if not I don’t know how long I need to wait for my order.”

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Posted 3 years ago

Hi Bridget! We appreciate your feedback, and we're truly sorry about the delay. We understand that you were excited to receive your new product and it saddened us that we did not make it on time. We promise to do better to avoid this from happening again in the future.

Posted 3 years ago

“The online purchase is hassle free and quick. The interface is easy to navigate to find the products.”

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Posted 3 years ago

On behalf us all of us at Robinsons Online Store, I would like to thank you for sharing this great review about our online store! We take pride in knowing our customers are happy with their online store experience. We look forward to seeing you again soon.

Posted 3 years ago

“There are much more variety of goods now as compared to a few months ago. So far no quality issue with the goods I purchased.”

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Posted 3 years ago

Hi Hyun, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We look forward to serving you for many years to come!

Posted 3 years ago

“The socks tt I bought were thin and there is a hole after one day of wearing them.”

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Posted 3 years ago

“Excellent service with great products”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! See you on your next purchase!

Posted 3 years ago

“Super fast processing and delivery of orders!”

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Posted 3 years ago

“sales is good”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Robinsons...an old household name synonymous with great customer service. 30 days return policy...where to find here in SINGAPORE except ROBINSONS.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Let us know how we can help you with your next purchase. Cheers!

Posted 3 years ago

“Left parcel in a place that was out of the rain.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a review - it's much appreciated. Cheers!

Posted 3 years ago

“Robinsons online chat service is fast, informative and helpful. The delivery is expedient and promise of product freshness (for my case, fish oil expiry date) with the very good promotional price is awesome.”

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Posted 3 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with their e-store experience.

Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews