Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All items arrived promptly and as per advertised. Good shopping experience.”

Helpful Report

Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Online ordering was a breeze! Item was well packed & delivery was fast. Most importantly, the sales price was fabulous!”

Helpful Report

Posted 3 years ago

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Robinsons. We look forward to serving you for many years to come!

Posted 3 years ago

“Prompt service. My order was delivered the next day”

Helpful Report

Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Dear Robinsons, I did not get my product yet. It is a very long lead time. Please reflect on your operations”

Helpful Report

Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to deliver it as soon as possible. We'll send you an update via your email. We apologise for any inconvenience.

Posted 3 years ago

“Website user interface needs to be greatly improved, likewise for customer service support. Truly miss the great service at your brick and mortar store.”

Helpful Report

Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 3 years ago

“Quality product and prompt delivery.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“I ordered a kettle online on 14 Nov. waited for 2 weeks n no delivery. On 26 Nov I contacted Robinson online and only then they updated Me that the product is out of stock n they had to refund my purchase. I found the same kettle on sale during their BFCM sale. Total liar !!! Lousy service !!!”

Helpful Report

Posted 3 years ago

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. We apologise for any inconvenience that his has caused you.

Posted 3 years ago

“Been a loyal Robinsons customer but the online shopping doesn't quite make the cut in terms of variety and pricing. Also the minimum purchase of $150 for free delivery is hard to achieve unless there are products offered that I can buy and the problem goes back to the fact that the variety of goods isn't great. Hence, I had to struggle to hit the minimum for free delivery. Not a pleasant shopping experience.”

Helpful Report

Posted 3 years ago

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please be informed that the free delivery is for orders $150 and above. You might also want to sign up to get exciting discounts from us. Thanks for the feedback.

Posted 3 years ago

“Prompt and accurate delivery!”

Helpful Report

Posted 3 years ago

Hi Didi, we're happy to see that you had a 5-Star experience at Robinsons. Thanks for sharing. See you on your next purchase! Cheers

Posted 3 years ago

“happy to be able to shop on Robinson's website for quality Robinson's products”

Helpful Report

Posted 3 years ago

“A wrong order was sent but customer service team managed to follow up promptly. I'm impressed. Thanks for the assistance.”

Helpful Report

Posted 3 years ago

“Great value and service. Thanks”

Helpful Report

Posted 3 years ago

“Always had great memories of Robinsons and the variety of good quality products it offers.”

Helpful Report

Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Received my order in a few days time. Items are packed well. Will keep a lookout for more good deals in future.”

Helpful Report

Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Cheers!

Posted 3 years ago

“I miss Robinsons 😢. I used to shopping there.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us a 5-star review. Feel free to visit our website at https://www.robinsons.com.sg/ and let us know how we can help you.

Posted 3 years ago

“This is my second online purchase from Robinson and as usual, the 4 items were received in 3 sepparate deliveries which I have experienced so is not a surpise to me but what disappointed me is that my Queen bed set with quilt cover order was delivered with a wrong order of duvet cover instead. I have reported this immediately and gotten an email acknowledgement to apologise for the wrong item delivery and that arrangement for exchange has been arranged. However, there is NO MENTION of WHEN will the replacement be done. Despite sending an email on 26 Nove with 3 of Robinson's customer service staff copied according to the email I have received, until today there is no reply to my question on WHEN the replacement is done and I have sent another email to ask. With one order coming in separate orders is already an inconvenience to customers and I guess it is still tolerable since most are working from home now. However, now more and more are going back to work on site and it is terribly inconvenient for us to be waiting forever at home for the delivery or in this case an exchange which I need to at Home to pass the wrong item back to the courier right? This 2nd purchase experience and totally swing my feelings about ordering from Robinson from satisfaction of 1st purchase to regret for this 2nd purchase as I should have gone for shopping at the malls as Christmas is coming and many sales is happening and with purchase of certain amoutn at the mall, I can also get free delivery and I won't get a Queen Duvet Cover when my home bed need a Queen Quilt Cover ! Note that I am not reviewing about the Anti- Dustmite pillow or bolster protector. I am upset about my Queen Bedset wrong item delivered and slow email response, poor customer service”

Helpful Report

Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like to inform you that we have replied to your email. Thanks!

Posted 3 years ago

“Good customer service.”

Helpful Report

Posted 3 years ago

Thank you so much for your 5-star review! We will share this with the Robinsons team to let them know to keep up the amazing work. Let us know how we can help you with your next purchase. Thank you, Jacqueline.

Posted 3 years ago

“Very good. I like it. Thanks@”

Helpful Report

Posted 3 years ago

“Good service. Purchases were delivered promptly”

Helpful Report

Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“I love that I can still enjoy browsing through Robinsons products via their webstore. Miss the physical stores, so this is a nice opportunity!”

Helpful Report

Posted 3 years ago

On behalf us all of us at Robinsons, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. Thanks for the review, Alex! See you on your next purchase.

Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews