Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

“I still have two missing item!!!!! How can your system email me all 3 items were delivered when only one product was sent out ? Unacceptable!”

Helpful Report

Posted 4 years ago

Hi Camus, we apologise if you are unable to receive the other items. We have already sent you a follow up email regarding this. Thank you for your patience.

Posted 4 years ago

“Products arrived in time and nicely packed.”

Helpful Report

Posted 4 years ago

“the delivery receipts price was lowly then the amount I paid”

Helpful Report

Posted 4 years ago

“I am very happy with my purchase and orders. Thank you Robinson. I found the supplements I was looking for and the eye cream was on sale too”

Helpful Report

Posted 4 years ago

“store of good quality merchandise. Price very reasonable”

Helpful Report

Posted 4 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 4 years ago

“Had specifically requested for the parcel to be delivered on 21st December. It was instead delivered on 2December. 1. I was not notified of the delivery 2. I wrote in to Robinsons about this, an accounts email? I did not receive a reply or an apology for the mistake. Disappointing delivery service. Need to keep up to minimum standards of what is expected today from what Customers are used to with Shopee, Amazon & many other delivery services.”

Helpful Report

Posted 4 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please don't hesitate to contact us at support@robinsons.asia for future concerns. Once again, we apologise for the inconvenience that this has caused you.

Posted 4 years ago

“The experience from purchase to receipt has been very good, synonymous with the Robinsons brand. Good job!”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 4 years ago

“Terribly slow delivery and communication, failed to deliver on promised service level”

Helpful Report

Posted 4 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 4 years ago

“Always love to visit the physical store but since this has gone, the online store is the next best thing. Easy to navigate and delivery smooth.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with their store experience.

Posted 4 years ago

“This is my 2nd purchase & I'm very please with the product. The delivery went very smooth. Overall very happy with the services.”

Helpful Report

Posted 4 years ago

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Robinsons.

Posted 4 years ago

“Matches our old glasses … thank you …. Prompt delivery too”

Helpful Report

Posted 4 years ago

“Great customer service. Had to exchange a purchase for a different size and Rowena was a great help. Responses and exchange went very smoothly. Thank you.”

Helpful Report

Posted 4 years ago

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. See you on your next purchase!

Posted 4 years ago

“Bought a Gucci Crossbody bag which took 2 weeks to deliver. Had to pay additional $82.66 for duty tax. I wouldn't recommend this purchase to anyone.”

Helpful Report

Posted 4 years ago

I apologize on behalf of everyone at Robinsons. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our delivery service works. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 4 years ago

“Every product was received on time and quality products were sold. I am very pleased”

Helpful Report

Posted 4 years ago

“Great service”

Helpful Report

Posted 4 years ago

“Easy process and prompt delivery. Highly recommended.”

Helpful Report

Posted 4 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 4 years ago

“More varieties needed.”

Helpful Report

Posted 4 years ago

“I like a rather personalised email response after I made my first purchase. And the query post delivery was promptly attended to and then resolved quicker than other online merchants. Good job!”

Helpful Report

Posted 4 years ago

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. Please let us know how we can help you with your next purchase. Cheers!

Posted 4 years ago

“The delivery was done very promptly and items arrived in good condition. Had to return an item and was managed very well by the customer service staff who is friendly & professional.”

Helpful Report

Posted 4 years ago

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. Thanks for the feedback! See you on your next purchase!

Posted 4 years ago

“The real item was not what I expect it to be. Th towel are not the quality I was hoping for”

Helpful Report

Posted 4 years ago

Robinsons Reviews