Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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Posted 3 years ago

“Easy process and prompt delivery. Highly recommended.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“More varieties needed.”

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Posted 3 years ago

“I like a rather personalised email response after I made my first purchase. And the query post delivery was promptly attended to and then resolved quicker than other online merchants. Good job!”

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Posted 3 years ago

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. Please let us know how we can help you with your next purchase. Cheers!

Posted 3 years ago

“The delivery was done very promptly and items arrived in good condition. Had to return an item and was managed very well by the customer service staff who is friendly & professional.”

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Posted 3 years ago

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. Thanks for the feedback! See you on your next purchase!

Posted 3 years ago

“The real item was not what I expect it to be. Th towel are not the quality I was hoping for”

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Posted 3 years ago

“The plates I bought were pretty but the order/design of the plate was wrong. Luckily my friend whom I gifted the plates were happy with the design.”

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Posted 3 years ago

“The product is ok but the delivery system is not user friendly. The customer needs to download an app and check for himself/herself where the purchase is.”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Moving forward, to track your order, you need to open the email confirmation. No need to download any application. Best way is for you to send us an email or contact us at support@robinsons.asia

Posted 3 years ago

“Very good selection of products. Quick delivery and seamless navigation on the website too!”

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Posted 3 years ago

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Robinsons.

Posted 3 years ago

“My first time ordering Robinsons online which i felt very convenient. Especially they have sales and hassle free.”

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Posted 3 years ago

We are incredibly grateful that you took the time out to leave us a 5-Star review. Let us know how we can help you with your next purchase. Cheers!

Posted 3 years ago

“Convenient and ease of shopping online. Good quality products that I am assured of.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“My favourite store!”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“The living room carpet is thinner than I expected and even after a week, one part of it still “curl”. The silk pillow cases I ordered had a tiny stain - unfortunately I only saw them after I had washed. Hence, I couldn’t request for an exchange.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If in any case you ordered again and noticed some stains once you open it, please do contact us at support@robinsons.asia

Posted 3 years ago

“Rather disappointed that the 5 bedsheet sets came in quite old and dirty plastic coverings. For the price I had to pay, I was expecting better. They were all meant to be Christmas presents and were not exactly presentable in that state. I can't comment on the quality as yet.”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We have sent you an email regarding this. We apologise for the inconvenience.

Posted 3 years ago

“Awesome. Bought two smells. of Sukin Botanical Wash. Wonderful. Will buy again. Great to shower. Highly recommended.”

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Posted 3 years ago

Rashid, the team here at Robinsons is thrilled to receive such great rating, thank you.

Posted 3 years ago

“Item is as promise. The packaging was professional as expected.”

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Posted 3 years ago

Hi Paul, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes

Posted 3 years ago

“I am still waiting for the Braun shaver ordered together with the Manuka honey. The online shop did not indicate that the shaver was out of stock & hence the order was made. On the bright side, the honey was received in good time & was well packed.”

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Posted 3 years ago

Hi K, we apologise for the delay and for not informing your real-time about the out-of-stock Shaver. Please be informed that we have made a follow-up with the supplier about this. We'll send you an email regarding the delivery. Thanks for your patience.

Posted 3 years ago

“The item arrived in good condition”

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Posted 3 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with their store experience.

Posted 3 years ago

“Professional and efficient.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Your delivery personnel are not friendly and the attitude of the operator when I contacted her because of delivery failure was negative.”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Thanks for your feedback! We'll take necessary actions on this.

Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews