Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the products purchased came in bubble wrap to protect the items, however the items are in dusty state. suggesting that the merchandise are kept in very dusty area or are simply stored too long.”

Helpful Report

Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 3 years ago

“Items received as expected and delivery was prompt”

Helpful Report

Posted 3 years ago

Hi Jocelyn, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.

Posted 3 years ago

“Items delivered with very well protected packaging. And fast delivery too. Good discounts”

Helpful Report

Posted 3 years ago

On behalf us all of us at Robinsons Online Store, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. We hope to see you again soon, Peggy.

Posted 3 years ago

“Robinsons has always been my fav place to shop my things. Now it has fully came to online and items ordered reached me well packed and fast even items came from different suppliers/warehouse..”

Helpful Report

Posted 3 years ago

Hi Yvonne, thank you so much for taking the time to provide a review. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes

Posted 3 years ago

“Very well packed and delivered promptly”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Item received well packed & Courier is courteous!”

Helpful Report

Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. See you on your next purchase, Samantha!

Posted 3 years ago

“I wrote to you a month back about your misleading and deceoving ad on free delivery and $10 off for purchases over $50 and $100 respectively and still havent got a reply. Im dissapointed that you give such bad service.”

Helpful Report

Posted 3 years ago

We are grateful that you took the time out to leave us a review. We have checked your email thread and see that we were able to reply to your email on October 14, 2021. Feel free to check your inbox for further information. Your feedback helps us to improve service for everyone. Thanks for the feedback.

Posted 3 years ago

“Excellent customer care service.I was replied to promptly on email. Impressed.”

Helpful Report

Posted 3 years ago

“Great to have you online despite no physical store. A point system or membership of some sort would motivate returning customers. I shop for gifts usually. All purchases are gifts so far.”

Helpful Report

Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community. Let us know how we can help you with your next purchase. Cheers!

Posted 3 years ago

“Delivery was quick i.e. waiting time to recieve the items was short.”

Helpful Report

Posted 3 years ago

We are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you, Connie! Cheers!

Posted 3 years ago

“Happy with all of my purchases. Delighted with the extra 5% discount too. Some of the products offered were different from other retailers - Great!”

Helpful Report

Posted 3 years ago

The team here at Robinsons is thrilled to receive such a great rating, thank you.

Posted 3 years ago

“Your Service still up there.”

Helpful Report

Posted 3 years ago

“I am a customer of the Robinsons while they had their physical store in Singapore for many many years. I miss their presence. I suppose that the current online store is what we can enjoy for now, while we look forward to the day when Robinsons will open shop again in Singapore.”

Helpful Report

Posted 3 years ago

We are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you for still supporting Robinsons. See you on your next purchase!

Posted 3 years ago

“User friendly website.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! See you on your next purchase, Jaime.

Posted 3 years ago

“It was a pleasant experience shopping at Robinsons. Easy, safe and assuring. Thanks.”

Helpful Report

Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Lot of variety with good quality products.”

Helpful Report

Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Happy with my purchase - came nicely packed and was as featured.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Good quality of customer service and item arrived directly from Italy in good condition.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Excellent in packaging , delivery and Shopping at Robinsons..”

Helpful Report

Posted 3 years ago

Hi Peggy, we are so delighted to know that you are satisfied with your overall shopping experience at the Robinsons Online Store. We really appreciate you being a customer and helping to share the word about us. We Look forward to seeing you again soon.

Posted 3 years ago

“I was disappointed that my order placed was out of stock and till now refund is not made.”

Helpful Report

Posted 3 years ago

Hi there, we apologise for any inconvenience that this has caused you. Thanks for the review. We have checked your order and see that this has been cancelled and we have processed the refund on 16th October. Feel free to check your email for further information. Thanks!

Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews