Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

“i ordered 6 items from Robinsons - the confirmation email did mention that the products come from different warehouse but i was surprised to see 4 deliveries with their own plastic & bubble wrappings. When i do my online orders, usually i try to order the items from the same shop so they can pack everything together (less plastic compare to ordering separately from different shops). With the current global climate change issues, having too many plastics are my main concerns & may affect my decision to shop @ Robinsons since seems all the items come directly from the suppliers (i thought they are centralised in Robinsons' own warehouse). Nevertheless, i will recommend my friends & family to try to shop @ Robinsons. Thank you.”

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Posted 3 years ago

Hi Vicu, thanks for the review. Yes, you are correct if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Your feedback helps us to do better. Thank you for still recommending Robinsons to your friends and family. Looking forward to seeing you on your next purchase, Vicu. Take care!

Posted 3 years ago

“Fuss Free purchase and fast delivery!”

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Posted 3 years ago

“Good presentation of product n provided fast delivery service”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Posted 3 years ago

“I had a pleasant experience for my first online purchase from Robinsons. My purchases were delivered very promptly but would have been better if an estimated delivery date is given after I have confirmed my order, similar to most other online stores such as Lazada, iHerb, RedMart, Tao Bao.”

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Posted 3 years ago

Thank you for the great review! We can’t wait to have you back at Robinsons. Let us know how we can help you with your next purchase.

Posted 3 years ago

“Ordered the Surin volumising shampoo on sale but was informed by Surin sales in charge that it was out of stock. Reason being Robinson stock check does not have a reducing balance. So they didn’t know it was out of stock. How ridiculous to happen to Robinson. Can’t believe it. Anyway I was asked to accept an item that was not on offer. Felt cheated.”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We have sent you an email regarding this. We'll work on this.

Posted 3 years ago

“Items delivered fairly quickly Packaging was good and secure to protect items”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime

Posted 3 years ago

“order came from Italy warehouse in record time of 4 days with updates before arrival. Well packed and authentic!:) super love my purchase! thank you”

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Posted 3 years ago

We are thrilled that you are satisfied with your overall experience. We really appreciate you being a customer and helping to share the word about us. We hope to see you again soon.

Posted 3 years ago

“Robinson still the best place to shop, online purchase are easy, delivery was good,”

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Posted 3 years ago

Hi Lim, we are so delighted that you find Robinsons the best place to shop. On behalf us all of us at the Robinsons Online Store, I would like to thank you for sharing this great review about our store! We Look forward to seeing you again soon.

Posted 3 years ago

“The waiting time is way too longggggg! Order my bin on 12/10/21. Until today 20/10/21 still hvnt received yet.”

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Posted 3 years ago

Hi Chiou, thanks for the review. We apologise for any inconvenience that this has caused you. Please be informed that the delivery timeframe is 3-5 business days. Upon checking, the missing item from your order will be delivered today. I will be sending you a separate email regarding this matter. Thanks for your patience!

Posted 3 years ago

“Bad experience, when i placed my order, it clearly stated the GST amount. But was sent a text message from DHL to pay tax in order to receive my order. It was not clearly stated in the checkout page, nor the confirmation email that i had to pay additional tax to receive my order. After contacting customer service i was told i will get a refund, but that was only after i reached out. Imagine if i did not, i would have to pay tax twice. I.e., Nobody reached out to me. After furnishing my bank details, I haven’t heard from Robinsons nor received the money. Poor experience. Felt cheated”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We have sent you an email regarding this, Win. Thank you.

Posted 3 years ago

“Easy and fast .”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! See you on your next purchase!

Posted 3 years ago

“Item was delivered quick and in good condition!”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community. Let us know how we can help you with your next purchase, Joy! Take care!

Posted 3 years ago

“While delivery was prompt, the wrong items were delivered.”

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Posted 3 years ago

“Did not even ship the product. Glad that your physical store closed and look forward to the closing of the online store.”

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Posted 3 years ago

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. We apologise for any inconvenience that this has caused you. Thank you for the feedback.

Posted 3 years ago

“Item received in good condition.”

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Posted 3 years ago

“great service and prompt delivery”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! See you on your next purchase!

Posted 3 years ago

“Search, ordering and payment are smooth-going. Kept well-updated on delivery process. Manufactured / Expiry dates of products are acceptable. Good discounts.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime, Esther! Cheers

Posted 3 years ago

“Suggest your can carry Esprit clothes and watches and handbags. I have college and friends their favorite brand . Import from Korea or Hong Kong design clothes or accessories . Hopefully ur can considered my suggestion . Also provide more details in clothes size chart and material info , example Mango on line their clothes size chart is accurate base on input information so that can select the correct size . Thank you”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this and hope to resolve it promptly and accurately. We will also be uploading more products every day. We will also ensure to have size charts on each product. Thanks for the review, Shermein.

Posted 3 years ago

“Pleasant & smooth process.”

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Posted 3 years ago

“very good sale items when on sale. Prompt delivery, secure packaging and appreciate samples/”

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Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Robinsons Reviews