Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A caring company that makes customer happy and satisfied with their services.”

Helpful Report

Posted 3 years ago

“Items are of high quality standard, typical of Robinsons, yet priced at an absolute steal during clearance sale! Delivery took less than a week, rather slow for local items but this is not food, it's acceptable.”

Helpful Report

Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Super Prompt response to enquiries made via email even on weekend.”

Helpful Report

Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“The shopping experience was horrible. I called the customer service hotline and confirmed that the item I am purchasing is available before I went on to order the product. The Robinsons portal went on to charge to my credit card and confirm my purchase only to inform me later that the product is no longer available.”

Helpful Report

Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 3 years ago

“Ordered a bin- was told no stock (after I had placed the order) and given a refund even without having the option of deciding on a different one. The bin was the main reason I made the purchase in the first place! Bought a couple of other things that I didn’t really need just to make up the shipping. Now I still have no bin! Also returned some towels last week and still no news about the refund (towels advertised are very different in quality and colour to that received)”

Helpful Report

Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. The refund has been processed on 17th January and this will be credited back within 7-14 days. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We apologise for any inconvenience that this has caused you.

Posted 3 years ago

“Delivery very fast and smooth. Great service. Will continue to support Robinson.”

Helpful Report

Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Items arrived as told. Love the fragrance when I walked into the room. Relaxing.”

Helpful Report

Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“The product was delivered promptly and in good condition.”

Helpful Report

Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Very easy to use”

Helpful Report

Posted 3 years ago

“Bought sheets during sale but sizes were off, not as stated.”

Helpful Report

Posted 3 years ago

“Prompt delivery. Very Happy with the good quality of bed set purchased”

Helpful Report

Posted 3 years ago

“I just bought 3 shirts each $79 online and just discovered Metro is offering the same shirts at $79 but with 20% discount if you buy 3!”

Helpful Report

Posted 3 years ago

“Actual sizing is totally different from size chart”

Helpful Report

Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Can you please send us an email at support@robinsons.asia if you wish to return the item.

Posted 3 years ago

“There was supposed to be free gifts that come with the orders, but did not receive any. Very disappointing.”

Helpful Report

Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 3 years ago

“reliable brand”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Hi, I would like to highlight the good service provided by Mikael (Customer Service Specialist) with Robinsons Department Stores Online Pte Ltd. He patiently helped me with the refund for an item, which was shipped from overseas. Much appreciate his efforts!”

Helpful Report

Posted 3 years ago

Thank you for your review. We will share this with the store team to let them know how we are doing. Don't hesitate to contact us if you have any concerns or questions. We are here to help.

Posted 3 years ago

“Please that Robinson re-open even if it's just online. Hopefully shorter delivery time in future.”

Helpful Report

Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

Posted 3 years ago

“Great product but delivery system is slow”

Helpful Report

Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Posted 3 years ago

“Ordered pillows and was pleased with the quality for the price. Arrived quickly too.”

Helpful Report

Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Great range of household items / stuff during the sale - some at cheaper prices than the other department stores. Items were packed properly too and arrived at my place well!”

Helpful Report

Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews