Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

“Very smooth process. Loving it.”

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Posted 3 years ago

“Satisfied with the service.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Luckily I've received all in this order, but I was not so lucky with other orders. Next time, I will try not to buy too many things together.... for things I've received from Robinsons, yes, they are always in good quality.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Fast delivery and quality is good”

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Posted 3 years ago

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Posted 3 years ago

“I ordered a decanter set on 22nd April and I received an email on 4th May to say that my order has been cancelled because you ran out of stock. Why did you take so long to inform me when the order was meant as a wedding gift? The wedding was held on 30th April. On 2nd May I wrote an email to check on my order. This is ridiculous and unacceptable, but there’s nothing I can do but to receive the worse ever service from online purchase. It has caused much embarrassment.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

Posted 3 years ago

“First time I purchased 3 items on 22 April but only received the cheapest item 4 days after my order. The second item received a couple of emails that it runs out of stock and I have to select a few times for the available colours. But still has not arrived The third expensive item among my orders I have no news of it yet. Disappointed client.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

Posted 3 years ago

“Punctual delivery”

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Posted 3 years ago

“Delivery was fast! Purchase the bedsheet and quilt, have not used it as need it for new house which is not ready. By touching the materials, feels not bad with the price paid.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a rating. Let us know how we can help you with your next purchase. Cheers

Posted 3 years ago

“I like the facial wash. It is value for money and the delivery was swift and in good condition.”

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Posted 3 years ago

“Items are in good condition.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“My white bedsheets came stained. And the stains cannot be removed!”

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Posted 3 years ago

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Please let us know more by sending an email to support@robinsons.asia We will be asking questions on how did you wash your bedsheets etc.

Posted 3 years ago

“Order is simple & fuss free. Except delivery person will only drop it at door step even though we will pay him extra to carry it to our bedroom. Customer experience on this aspect still falls short.”

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Posted 3 years ago

“Very responsive and the process is easy and smooth. The product keeps its high standard of Robinsons. Wish you will open your shop so we can still do shopping. Miss Robinsons, it's such an icon for Singapore.”

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Posted 3 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with their store experience. Let us know how we can help you with your next purchase.

Posted 3 years ago

“Good service. Fast response to queries”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“The delivery was quick and within the promised time frame. What really impressed me was that an item was incorrectly packed, and after using the online chat, Robinsons arranged for an exchange within the same day. Whoever packed the items also took the initiative to put in samples for me to try, an effective marketing strategy.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Reliable and efficient. I received my purchase within 3 working days in good condition. I was also able to live chat regarding my request.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Goods sent from different warehouses,that lead to different delivery pace (items not completely received yet btw). Notably, i've ordered peppermint essential oils, but were sent Lavender & Bergamot instead...”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We have arranged a replacement for the incorrect items. Thanks for your patience.

Posted 3 years ago

“Parcel is well packed so no damage to products inside. Fast delivery too. Thumbs on Robinson and it’s delivery team.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Customer service was excellent - friendly, responsive and helpful. Had an issue getting the promo code after signing up for the newsletter but the CS specialist, Mikael, was great with assisting. Delivery was extremely fast as well. My purchase was delivered in just a few days. I loved my purchase as well and it came in great condition! Very happy overall with my experience purchasing at Robinsons. Will be sure to shop the online store in future!”

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Posted 3 years ago

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

Posted 3 years ago

“Can find some good bargains on the website, especially homeware.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Robinsons Reviews