Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Fast shipping”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“happy n delighted with all my selcted purchases. fitted me well. glad you are willing to take back the purchase that didn't fit me well. purchases were delivered very quickly, less than a week. thank you.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Fast delivery and in good condition”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Well packed”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Delivery can be improved further as it took quite long and also no updates on it for a while after I have ordered online.”

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Posted 3 years ago

Hi Ang, Thank you for letting us know about this. Your feedback helps us do better. An email notification will be sent for further updates in tracking your order. Please let us know how we can help you with your next purchase. Feel free to jump in to our live chat support from 9am - 7pm.

Posted 3 years ago

“My boi received the goods quite fast.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“i feel that the wrapping is overly protective. my item was thickly wrapped up with bubble wrap and put into a relatively bigger box for the size of the item. you may want to revise the way how things are wrapped to prevent wastage: 1. use the appropriate size of box for items 2. if delivered in a box, can use waste paper to "support" the item inside 3. if bubble wrap is preferred, then a plastic bag as a carrier is good enough. the above is my personal opinion.”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better.

Posted 3 years ago

“Had been searching (for Method, Waterfall, refills) for some time and was glad that Robinson had it. The order and delivery process was seamless and straightforward, as was the payment. We have also been a long-time customer with the old Robinsons and trying out the online, which has quite an extensive range of products, seemingly endless (which we are glad but at the same time a tad bit exhaustive to view). But we do miss the physical store(s).”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“The thermal wonder cooker is awesome!”

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Posted 3 years ago

“FAST DELIVERY”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Prompt action when a wrong item was delivered. Quick and fuss free exchange.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“took two weeks to deliver a single item in singapore.”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 3 years ago

“Fast delivery and friendly service. The wrong item was sent however it was quickly sorted and the right item was sent the following day.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime. Let us know how we can help you with your next purchase.

Posted 3 years ago

“Value for money and fast delivery. Items delivered are nicely packed.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Processing and delivery is alright, but sent wrong color😒”

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Posted 3 years ago

Hi Judy, thanks for the review. We apologise if you have received an incorrect color. However, if in any case, it happened again, please be reminded that we have a live chat support and email to that can help you resolve such concerns. We can process an exchange as long as the item is not opened and used. Feel free to chat with us or send us an email at support@robinsons.asia

Posted 3 years ago

“Delivery ANXIETY The TWO items I ordered (towels + bed set sheets) were delivered on TWO different days. Both items were LEFT OUTSIDE my home on BOTH occasions with RISK of THEFT .. Customer has ZERO CHOICE of delivery date+time slots These delivery ANXIETIES put me off future orders”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. Please also be informed that if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. We are looking into setting a delivery time but for the mean time, we will stick with the 3-5 business days turnaround time.

Posted 3 years ago

“Fast and efficient on the delivery of products”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Very fast delivery.. and the items I purchased??? Amazing!! Actually I’m addicted to it already..”

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Posted 3 years ago

“excellent!”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Product looks kinda of old. Item came with some dusty look and feel when unwrapping, although not an expired item. Delivery well received. Product info was wrong too ie advertised 125ml but actual is 150ml.”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this and hope to resolve it promptly and accurately. Thank you!

Posted 3 years ago

Robinsons is rated 4.2 based on 1,941 reviews