Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received order in good packing condition within the stipulated time of 3days.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Everything was made easy and seamless, for me to start ordering and completing it. Thank you very much, Robinsons!”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Order confirmed for carpet and payment made. Someone even called me to arrange for delivery. When I called back to confirm delivery time 2 days later I was then told item was out of stock. No notification prior and no one from Robinsons even bothered to email or call me proactively. Worst online platform and customer service of all time. If I could rate anything lower than 0 I would have. Blessing in disguise: price of carpet after sale/discount is double of what I found on another online shipping site!”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We apologise for the inconvenience that this has caused you.

Posted 3 years ago

“Overall pleased with the experience. Purchased items were delivered promptly and in order. One feedback on the product description (provided on the website): Good to clearly state the product country (or made in country information) as I do not prefer products (esp skin care) from certain countries. Thank you.”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We appreciate your feedback. Rest assured that this will be passed to the dedicated team.

Posted 3 years ago

“Got all my packages in good timing.”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Fast and prompt service”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“purchased items when it was on sale, shared with friends because it was a good deal. didnt ship for 1 week, cancelled my order when i asked because 'out of stock'. why list them in the first place and if i didnt say anything they probably would have kept the money.”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. We apologise for the inconvenience that this has caused you.

Posted 3 years ago

“There was an imitial oversight in the items despatched, but this was fixed very quickly. Am impressed. Good job, Robinsons and Jill Lowe!”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Delivery is fast, but hope that there will be option to choose regarding the delivery time, at least during office hour or after. As this would reduce the hesitance of buying from Robinson just because of the unkonwn delivery time.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We apologise if there are no options for the delivery time as we are still working on it. For now, we will stick to the delivery timeframe of 3-5 business days. Let us know if you have any questions. Thanks for your patience.

Posted 3 years ago

“Prefer to indicate expire date clearly for the healthy products”

Helpful Report

Posted 3 years ago

Hi Zhang, I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 3 years ago

“I’ve just called the customer service since my order (made last May 11) has yet to arrived. I just happened to know that the reason of the delay is because there is no stock of the items and my order will be cancelled because there is no definite time on when the items will be restocked. It is a very sad experience for me since I did informed my brothers that I will have give them the gaming mouse as presents. How unfortunate.”

Helpful Report

Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We will ensure to take the necessary actions with the supplier regarding this. Thanks for your patience.

Posted 3 years ago

“Sorry to say that I am not happy as the mat from charles millen, colour came out....”

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Posted 3 years ago

Hi Seak, I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. You can tell us more about your experience at support@robinsons.asia

Posted 3 years ago

“Queries were answered promptly. Delivery was on time. Overall a positive experience.”

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Posted 3 years ago

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. See you on your next purchase!

Posted 3 years ago

“Nice and recomended”

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Posted 3 years ago

“I ordered 2 items but both were cancelled as they were out of stock . It was a waste of time to go through the things and soend time on ordering. I will never order again”

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Posted 3 years ago

“highly recommended online shop”

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Posted 3 years ago

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Posted 3 years ago

“Very lucky to catch this super value deal. The packaging was very well done. Most of all, Robinsons has made a great effort to select the right & quality product. Will continue to support & look out for Robinson's email alert for value deals. Keep up the good job & have a great day ahead.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Prompt delivery (within 2 days) and purchases are properly packed to ensure items are well protected from damage.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“From placed an order to good delivery the whole process is clear and updated timely. Good delivered in good order. Customer service attentive and helpful. However if possible Not to use so many papers box for non-breakable or liquid form products, we have responsibility to save our Mother Earth. Stay safe everyone. Well done Robinson.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Let us know how he can help you with your next purchase.

Posted 3 years ago

“Overall, the service is good. The feature of online website can be improved further.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

Robinsons is rated 4.2 based on 1,941 reviews