Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

“Was happy with purchase”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 2 years ago

“Shopping online was seamless and easy, and delivery was faster than expected!”

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Posted 2 years ago

“Prompt delivery! Very happy Robinsons is still available online!❤️”

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Posted 2 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 2 years ago

“Exceptional”

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Posted 2 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 2 years ago

“I am always very satisfied with Robinsons service and being kept informed of the timely delivery. In this instance I had been emailed a offer from Robinsons in advance offering me a discount with my purchase. Unfortunately when I tried to use the discount code was not accepted. I found this most disappointing Sincerely Margaret”

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Posted 2 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 2 years ago

“Delivery was fast.. Item came safely as described. Overall purchase and checked out to delivery process were easy and smooth.”

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Posted 2 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 2 years ago

“A nice shopping experience”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 2 years ago

“Speedy and efficient. Detailed information about the item helps with selection.”

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Posted 2 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 2 years ago

“Delivery was prompt and very pleased with the item.”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 2 years ago

“Good nice fitting”

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Posted 2 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 2 years ago

“I had a few hiccups with my purchase. Firstly, the wrong quantity was delivered. The online helpdesk was good to help resolve the matter. Then, I received the remaining quantity only to find that they are expired goods. The online helpdesk was again prompt in helping to settle the issue. However, I was told the supplier do not have any more stocks and proposed alternative of the same brand. I accepted the proposal and received the items in good condition. Later I was shocked to see that the so call out of stock products was still selling at the online store website and this time round the prices were even lower. I am quite disappointed with the helpdesk and the supplier over the incident. Will be reluctant to buy again as I lost quite a lot of confidence over the company’s reliability.”

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Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 2 years ago

“Expiry dates for products should be reflected on website. Delivery service is acceptable . Live chat not responding so I emailed and called.”

Helpful Report

Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Don't hesitate to send us an email if you have any concerns.

Posted 2 years ago

“Fast and efficient delivery”

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Posted 2 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 2 years ago

“The white bedsheet set was comfortable. Will purchase again in another colour. Good value!”

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Posted 2 years ago

“Delivery of all the items I ordered arrived on different days but were all delivered within 1 week. Very efficient and reliable service.”

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Posted 2 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 2 years ago

“Order recieved in promptly and in good condition.”

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Posted 2 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 2 years ago

“Fast delivery and value for money even the delivery cost a bit expensive.”

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Posted 2 years ago

“I have problems with the pricing and the customer service staff helps me to re-order and arrange delivery”

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Posted 2 years ago

“Delivery of goods was very prompt and smooth. Thank you.”

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Posted 2 years ago

“Was not expecting to pay shipping fees & taxes for delivery.”

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Posted 2 years ago

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We understand that you were not aware that there will be import taxes fees on our terms and conditions. We apologise for any inconvenience that this has caused you.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Robinsons Reviews