Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for swift response when I had questions about my order and delivery”

Helpful Report

Posted 2 years ago

Thank you for the 5-star review. We value the positive review about how we assisted you with your questions about your order and delivery status concerns. We are more willing to help you in any way. Do not hesitate to chat with us or send us an email at support@robinsons.asia. Let us know how we can help you. Cheers!

Posted 2 years ago

“Well packaging but delivery slightly slow compare with others suppliers.”

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Posted 2 years ago

Hi Siew, thanks for the review. We are glad to you are able to receive your order. Please also be informed that the delivery timeframe is 3-5 business days. We apologise if you feel that there's a bit of delay in delivering your order. We thank you for your patience and understanding regarding this matter.

Posted 2 years ago

“Delivery was very prompt with good packaging. Items received are of good quality as expected of Robinsons. Happy as before, although would still prefer the physical store. Miss Robinsons.”

Helpful Report

Posted 2 years ago

We are so grateful for your kind words. Thanks for sharing your review with us and the community. We understand that you prefer the physical store but for now, we will be operating online only. Not to worry, we will assist you in any way. Do not hesitate to contact us via email at support@robinsons.asia or hop into our live chat support online. See you!

Posted 2 years ago

“I bought some products online like Leifiten mop and manuka honey. But I did find the products cheaper elsewhere and gave some feedback to the company.”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Please let us know how we can help you with your next purchase. Cheers!

Posted 2 years ago

“Very good website & easy to use. Excellent support staff. Keep it up..!”

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Posted 2 years ago

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. Thank you!

Posted 2 years ago

“Online order system should allow customer to select a preferred delivery date n timing rather than leaving customer to wonder when order will be delivered. I received a msg past midnight that my order has been activated. Sensing that my order will be delivered later that day, i called up customer service to make sure order was not planned for that day as there will be no one at home to receive it. Customer service assured a next day delivery. However, order was delivered that evening. Coincidentally, delivery arrived just when my wife returned home.”

Helpful Report

Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Email has been sent to you. Thanks for your patience. Cheers

Posted 2 years ago

“The website does not have much info about the product. I was not aware the item was shipped from overseas. I thought if I am not satisfied with the item within 30days I can return but end up the policy will charge some handling fee. After ordering there is no updates on the shipment for more than a week. Until I request to cancel order then someone connected and the following day claimed it’s preparing to ship and cannot be cancelled. I doubt I’ll purchase from Robinson online again.”

Helpful Report

Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. An email has been sent to you. Thanks for your patience.

Posted 2 years ago

“Wide range of items, prices are relatively competitive but sale is not offering major discounts like before. Delivery service on the other hand requires improvement. There is no option to choose delivery date/ time and there isn’t notification on when actual delivery will take place.”

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Posted 2 years ago

“Not satisfied with the Bodum Toaster.Used it on the 4th time and caused my electricity to trip. I was confident of the product and I threw away the packaging. Can do a refund? The Health products were okay.”

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Posted 2 years ago

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. An email has been sent to your email address limkm25@gmail.com . We apologise for any inconvenience that this has caused you.

Posted 2 years ago

“Pillow too flat not really give good support for 5 years old kid. Not recommend.”

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Posted 2 years ago

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. An email has been sent to lingling310399@gmail.com

Posted 2 years ago

“Item purchased was purported at 50% discount. The full price was like nearly a 100. I thought it was a steal. Unfortunately after washing realised that item are no better than those sold at " pasar malam " . The total weight of 4 large medium and small is lesser than my 2 large towel. What a let down. I will not buy online fr Robinson again”

Helpful Report

Posted 2 years ago

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Please let us know how we can help you with your purchase before you submit the order so we can address your concerns or questions on a specific product. Once again, thank you for your feedback.

Posted 2 years ago

“Delivery was very fast and tracking was easy. thanks”

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Posted 2 years ago

“V prompt delivery”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 2 years ago

“Robinson offers real sale👍”

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Posted 2 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. See you on your next purchase!

Posted 2 years ago

“Fast delivery and huge promotion”

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Posted 2 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Let us know how we can help you with your next purchase.

Posted 2 years ago

“Not customer oriented.”

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Posted 2 years ago

“Good effort giving good deals”

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Posted 2 years ago

“User friendly online purchases, fast respond n update of order n delivery.”

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Posted 2 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 2 years ago

“Wrong product was sent. Been a week still resolving the issue. Was told the product listing is incorrect but it still wasn't updated the last I checked. Quite a waste of time.”

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Posted 2 years ago

“Received beddings within 3 working days! Notifications were received intermittently too. Beddings are of good quality and packaging are still intact.”

Helpful Report

Posted 2 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 2 years ago

Robinsons is rated 4.2 based on 1,941 reviews