Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

“I didn’t receive 3 items.”

Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We apologise for the delay in sending your remaining items. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 2 years ago

“Got all my items, well packed”

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Posted 2 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 2 years ago

“Yes, l have always like to shop at Robinson during the days in the 90s…especially the closed door sales…missed those days. Anyway, as much as l prefer to shop in person, lm impressed with the delivery service provided here, very fast but wonder why the items were delivered separately.”

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Posted 2 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 2 years ago

“Ordering the item was easy and delivery was prompt However it would have been better if Robinsons could give an estimate on the delivery date earlier. (Maybe a range of dates?)”

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Posted 2 years ago

Thank you so much for taking the time to leave us a rating - it's much appreciated! We understand that you prefer to have delivery dates on the Robinsons website. We will take this as feedback, Christina. Thank you

Posted 2 years ago

“Great product but delivery person was rude and didn’t help to unpack the mattress just left it at my doorway and left”

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Posted 2 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. For mattress disposal, this needs to be coordinated with us as there is an extra fee for them to dispose of an old Mattress. Moving forward, please send us an email at support@robinsons.asia or hop in to our chat support online.

Posted 2 years ago

“Prompt delivery. Great discount too—cheapest Vitamix in SG.”

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Posted 2 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 2 years ago

“I enjoy the shopping with Robinson and I am impressed by your customer services by Ms Rowena. Very fast response to issue and courteous in her writing to customer”

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Posted 2 years ago

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

Posted 2 years ago

“Robinson online, checkout, payment and delivery good.”

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Posted 2 years ago

Hi Nurul, thank you so much for taking the time to provide a review. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes

Posted 2 years ago

“Good experience shopping on Robinsons’s online store. Very good experience and fast delivery! Will definitely shop on its platform again!”

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Posted 2 years ago

Thank you for the kind rating, Teo. We’re so happy your visit to Robinsons went well. Let us know how we can help you with your next purchase.

Posted 2 years ago

“good product and service.”

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Posted 2 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 2 years ago

“I will appreciate if you can let me know the shipping arrangement. I have no idea when do you send out the parcel to me until i receive the physical item.”

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Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better.

Posted 2 years ago

“Excellent deal and very timely delivery. Thanks!”

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Posted 2 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Cheers!

Posted 2 years ago

“Quick delivery, seamless purchase experience. Prefers app based experience compared to web browser”

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Posted 2 years ago

Hi Chee! Thank you so much for the 5-star review. We appreciate it. We understand that you prefer the mobile application view but don't you worry we will get there soon! Thanks for your time and patience! Let us know how we can help you with your next purchase!

Posted 2 years ago

“Fasr delivery Updates status on delivery arrival Prompt action & reply to my request”

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Posted 2 years ago

Hi Dawn, thank you so much for the 5-star review. We are excited to see you with your next purchase. Let us know how we can help you. Cheers!

Posted 2 years ago

“Robinson should improve on their customer service & online order service. Why must require customer to submit passport photo & identification to confirm their address. After all the customer is the one who pay the product via their own credit card. What if I am ordering product on behalf of another person & delivery is sent to another address & not my address but I am paying for the cost. Please look into this point. Too much of all these documentation from customer may become a hazard.”

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Posted 2 years ago

I apologize on behalf of everyone at Robinsons. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way how our service to every customer works. We sincerely apologise if we may need to ask for some identification due to issues in submitting and clearing your order on our end. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 2 years ago

“Not received as at 09.30 19/07/2022”

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Posted 2 years ago

Hi Martin, I’m so sorry. We’re normally known for our exceptional attention to detail when it comes to updating our customers regarding their deliveries, and we regret that we missed the mark. Please be informed that you will be receiving an email confirmation about the status of your order. Thanks for your patience.

Posted 2 years ago

“Robinson’s a great place to shop.. on sight shopping in d heydays for me n now online. Kudos to all n team who make ths reality possible for our shopping convenience whichever way! Thanks.”

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Posted 2 years ago

“Very deceptive, more info about the material and exact measurements should b given and also the model number. It wasn’t what was presented in the photos. V disappointed .”

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Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We will send you an email about this and resolve it. Thank you for your patience.

Posted 2 years ago

“The price is competitive and delivery is fast. Thank you.”

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Posted 2 years ago

Hi, thank you so much for the 5-star review and for sharing your kind words with the community. Let us know how we can help you with your next purchase. Cheers!

Posted 2 years ago

“The website is terribly difficult to navigate. Not able to see the bedsheet sizes available unless we click into the individual items. Makes selection really inefficient and cumbersome.”

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Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Robinsons Reviews