Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not recieve my other parcel and there has been no progress at all - QSP130850926 please check for me Email: truthwithin86@gmail.com”

Helpful Report

Posted 2 years ago

Hi Miftah, we apologise if you are still not receiving your order up until today. We are now checking the reason for the delay. We will email you at truthwithin86@gmail.com for further updates. Thanks for your patience.

Posted 2 years ago

“Well received as per order Thanks you”

Helpful Report

Posted 2 years ago

“Easy ordering and received the goods in good time well packed”

Helpful Report

Posted 2 years ago

“Love the colour! Material is soft & comfy. Great buy....”

Helpful Report

Posted 2 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 2 years ago

“There is a delay in the delivery and we weer not informed till we probed.”

Helpful Report

Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Thank you for letting us know about this. Your feedback helps us do better. We will look into this issue and hope to resolve it promptly and accurately. Thanks for your patience.

Posted 2 years ago

“Overall service was good.”

Helpful Report

Posted 2 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. See you on your next purchase!

Posted 2 years ago

“Delivery was very fast, everything was hassle-free ! Recommended!”

Helpful Report

Posted 2 years ago

On behalf us all of us at Robinsons, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. See you on your next purchase!

Posted 2 years ago

“Smooth transaction experience. Received timely notifications and received my purchases in good time. I love the products. Robinson’s quality is consistent. Jolly good… Hope it’s maintained!”

Helpful Report

Posted 2 years ago

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Robinsons. Let us know how we can help you with your next purchase.

Posted 2 years ago

“Offers reasonable price and good quality of products.”

Helpful Report

Posted 2 years ago

“Items arrived in good condition. Very courteous delivery person but came 2nd time due to not at home on 1st deliver. If Robinsons can give convenience to customers in selecting delivery time-slot, it'll be a win-win-win for all 3 parties. I'm sure Robinsons can do it as it's very common even on common online shopping platforms. Thank you”

Helpful Report

Posted 2 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Thank you for your feedback about the delivery time slot, this will be coordinated with the dedicated team. Cheers!

Posted 2 years ago

“Items are delivered on time as expected. Good service. Good price during sales.”

Helpful Report

Posted 2 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Let us know how we can help you with your next purchase. Cheers!

Posted 2 years ago

“Fast delivery! Got the item in 2 days!”

Helpful Report

Posted 2 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. See you on your next purchase!

Posted 2 years ago

“Excellent customer service!”

Helpful Report

Posted 2 years ago

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Robinsons. Cheers!

Posted 2 years ago

“Efficient delivery. Goods received within 48 hours. Tsuru bowls and bath towels nicely packed just like Robinson in store experience. All received in perfect condition. Catalog in Online store and experience can be improved.”

Helpful Report

Posted 2 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will also ensure to work on our Catalog on our Online store. Thanks for the feedback.

Posted 2 years ago

“Reputable department store”

Helpful Report

Posted 2 years ago

“Very good work… timely delivery and response. Also advise and assistance on returning item was good. Could be better with the pickup on the return item. Delivery man did not know unit number . Still overall pleasant experience.”

Helpful Report

Posted 2 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thanks for your patience, Feizel.

Posted 2 years ago

“right after I bought it, they had a further discount a few hours later on the same day. Will have been able to save more if somehow the sale was extended to same day purchase as the announcement!”

Helpful Report

Posted 2 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Moving forward, you can contact us via email at support@robinsons.asia or hop into our live chat support via our website for urgent matters. Thank you

Posted 2 years ago

“Responsive”

Helpful Report

Posted 2 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 2 years ago

“Delivery is right on time. Good”

Helpful Report

Posted 2 years ago

“Fast delvery”

Helpful Report

Posted 2 years ago

Thanks so much for sharing your experience with us. We hope to see your order again soon.

Posted 2 years ago

Robinsons is rated 4.2 based on 1,941 reviews