Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,945 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“right after I bought it, they had a further discount a few hours later on the same day. Will have been able to save more if somehow the sale was extended to same day purchase as the announcement!”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Moving forward, you can contact us via email at support@robinsons.asia or hop into our live chat support via our website for urgent matters. Thank you

Posted 3 years ago

“Responsive”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Delivery is right on time. Good”

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Posted 3 years ago

“Fast delvery”

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Posted 3 years ago

Thanks so much for sharing your experience with us. We hope to see your order again soon.

Posted 3 years ago

“Good delvery service”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Impressive Good price Good delivery Looking forward to more awesome deals.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. See you on your next purchase, Jessica.

Posted 3 years ago

“Responsive to queries and very prompt.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Follow-up after my confirmation on placing my orders was good. Very well informed on the outcome of my orders.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. See you on your next purchase! Cheers

Posted 3 years ago

“Great quality product”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5-star review. We appreciate it, Kayson.

Posted 3 years ago

“Item delivered on time . Customer service response is very good when i request for the invoice. Great aporeciated . Keep it up”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community. Please don't hesitate to hop into our chat support or send us an email. Cheers!

Posted 3 years ago

“Prompt delivery. Products are of good quality at reasonable prices. 👍”

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Posted 3 years ago

“Purchase was smooth”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Cheers!

Posted 3 years ago

“very prompt service”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Let us know how we can help you with your next purchase. Cheers!

Posted 3 years ago

“Thank you for the wonderful online shopping experience. Robinsons has always been special to me.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Robinson has always been My fav shop and glad that you have online shop now. Product n delivery are all good.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Let us know how we can help you with your next purchase! See you!

Posted 3 years ago

“Wrong items was shipped. Take 1 week to exchange with the correct items. At first attempt to investigate the root cause, still response mentioned the recipient has received items.”

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Posted 3 years ago

Hi Alicia, I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 3 years ago

“Good service.. and will give update on their delivery status..and response fast when I had enquiry”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Prompt delivery.”

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Posted 3 years ago

“Very reliable and prompt delivery. Very good Quality of product.”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community

Posted 3 years ago

“Disappointed to know that i paid $228 for a product made in china n d base is not so firm.”

Helpful Report

Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Thanks for taking the time to bring this to our attention. We will take this as feedback. Thank you for your time and patience.

Posted 3 years ago

Robinsons is rated 4.2 based on 1,945 reviews