Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Good delvery service”

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Posted 2 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 2 years ago

“Impressive Good price Good delivery Looking forward to more awesome deals.”

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Posted 2 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. See you on your next purchase, Jessica.

Posted 2 years ago

“Responsive to queries and very prompt.”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 2 years ago

“Follow-up after my confirmation on placing my orders was good. Very well informed on the outcome of my orders.”

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Posted 2 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. See you on your next purchase! Cheers

Posted 2 years ago

“Great quality product”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5-star review. We appreciate it, Kayson.

Posted 2 years ago

“Item delivered on time . Customer service response is very good when i request for the invoice. Great aporeciated . Keep it up”

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Posted 2 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community. Please don't hesitate to hop into our chat support or send us an email. Cheers!

Posted 2 years ago

“Prompt delivery. Products are of good quality at reasonable prices. 👍”

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Posted 2 years ago

“Purchase was smooth”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Cheers!

Posted 2 years ago

“very prompt service”

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Posted 2 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Let us know how we can help you with your next purchase. Cheers!

Posted 2 years ago

“Thank you for the wonderful online shopping experience. Robinsons has always been special to me.”

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Posted 2 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 2 years ago

“Robinson has always been My fav shop and glad that you have online shop now. Product n delivery are all good.”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Let us know how we can help you with your next purchase! See you!

Posted 2 years ago

“Wrong items was shipped. Take 1 week to exchange with the correct items. At first attempt to investigate the root cause, still response mentioned the recipient has received items.”

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Posted 2 years ago

Hi Alicia, I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 2 years ago

“Good service.. and will give update on their delivery status..and response fast when I had enquiry”

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Posted 2 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 2 years ago

“Prompt delivery.”

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Posted 2 years ago

“Very reliable and prompt delivery. Very good Quality of product.”

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Posted 2 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community

Posted 2 years ago

“Disappointed to know that i paid $228 for a product made in china n d base is not so firm.”

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Posted 2 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Thanks for taking the time to bring this to our attention. We will take this as feedback. Thank you for your time and patience.

Posted 2 years ago

“Competitive price. Fast delivery.”

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Posted 2 years ago

Hi, we're happy to see that you had a 5-Star experience at Robinsons. Thanks for sharing. Let us know how we can help you with your next purchase. Cheers!

Posted 2 years ago

“The items were all in good condition. Packaging was good also. Only I got 2 pink towels instead of 1 blue & 1 pink bath towel.”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We will send you an email regarding the towels that you have received.

Posted 2 years ago

“Vendor management need to be prompt and done timely in order not to disappoint customers else one can purchase item only to be refunded later which is really a waste of time for both company and consumer. Whatever that is listed on website needs to be exact and real time which is a given in current market.”

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Posted 2 years ago

Thank you for letting us know about this. We sincerely apologise for the inconvenience that this has caused you. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 2 years ago

“Fast delivery. Items were well packed and delivered”

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Posted 2 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 2 years ago

Robinsons is rated 4.2 based on 1,941 reviews