Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

“The website is so easy to navigate, the description of products well written and enticing! Products arrived well packed and very quickly after ordering. I was kept updated throughout. I love shopping at Robinsons”

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Posted 3 years ago

“Disappointed with handling of missing item.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We apologise for the inconvenience that this has caused you.

Posted 3 years ago

“Overall delivery is pretty fast except the bed set.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Great shoes.”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“in terms of: 1. merchandise selection - VERY GOOD 2. user friendliness - VERY good 3. purchase notification: BAD 4. parcel tracking: NO TRACKING OPTION AVAILABLE IN ORDER CONFIRMATION 5. SMS originated from a foreign country telephone number! +1442-333-6162 instead of a local Singapore phone number Your survey questions below... "communicate with the company, How quick did the company reply to your queries? How would you rate the customer service you received?" I DID NOT communicate with anyone. Why isn't there an option that says so”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

Posted 3 years ago

“Received my pillows and bolster cover very fast and quality is good! Thanks !”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Prompt delivery Items purchase is satisfactory”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Very bad experience. Ordered an xnihilo bag which was shipped from AU. No delivery after almost 1 week and when checked with CS officer, there’s a disconnection and kept telling me that it’s “on its way” and this update was under AU post. In actual fact, the parcel was already passed to local carrier speedpost and there was a problem with my delivery. They had no idea that it was passed to the local carrier when it has stated clearly under the status of AU post. I had to call up speedpost personally to arrange for a redelivery else, the parcel will be returned to AU. Be very careful with their overseas order.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We apologise for the inconvenience that this has caused you.

Posted 3 years ago

“It was an unpleasant online purchase and I did not get my item on time as a valentine's gift. It was mentioned by Robinsons's staff in 5 working days however item was received 3 weeks later. Some experience to share like other online shopping which it stated the est date of delivery before check out especially for an overseas item so that customer may consider to purchase or not to purchase the item.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We apologise for the inconvenience that this has caused you.

Posted 3 years ago

“Robinsons have good quality merchandise. I know I won’t be disappointed w my purchase. Would like to see more dresses n tops. Looking forward to Robinson’s presence in downtown Sg.”

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Posted 3 years ago

“Prompt service”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Service rendered was optimal...keep up the good work”

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Posted 3 years ago

“I ordered 5 boxes of hair masks. Only 2 arrived. No hotline to call, live chat does NOT work, only virtual assistance with limited response. Finally found an email to write to, and they replied that my remaining 3 boxes will be sent to me by a certain date. That date has passed 4 days ago and still nothing!!!!”

Helpful Report

Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 3 years ago

“3 weeks have passed and I'm still waiting for LA Gourmet's 34 com wok and 24cm pan. Last week, Mikael of Customer Service, said on Monday they would be delivered by the supplier by Wedenesday or Thursday. Will not buy online from Robinsons ever again. Takes too long for delivery.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We apologise for the delay and for the inconvenience that this has caused you.

Posted 3 years ago

“The website was easy to navigate, and the order arrived in good condition and timely.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“This is my first online purchase as it is an item I can be sure I know what I am buying. For the delivery, It will be good to give a phone call before leaving for the customer's place instead of an email as it can be missed. Then it will be perfect.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

Posted 3 years ago

“Delivery of the floor mats was prompt & efficient. Delivery of the facial powder was transactional, delivery guy rang the doorbell & without even bothering to wait for a response, left the items on the floor outside & walked off.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Please let us know how we can help you with your next purchase.

Posted 3 years ago

“I have to find out more about the product myself through the 3rd party. One accessory was not delivered and had I not checked it would have been quietly omitted without my being aware. Not good experience. But quick delivery!”

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Posted 3 years ago

“Had friendly staff at the retail shops back then. Products are of good quality and of a good range.”

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Posted 3 years ago

“Disapppointed that when the item came, there was a crack in the glass, but the customer service team was really prompt in delivery for the replacement item.”

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Posted 3 years ago

We apologise for the inconvenience regarding the defective item. We always ensure to process the exchange as soon as possible. If in any case it happened again, please feel free to contact us at support@robinsons.asia

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Robinsons Reviews