Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,945 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Had friendly staff at the retail shops back then. Products are of good quality and of a good range.”

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Posted 3 years ago

“Disapppointed that when the item came, there was a crack in the glass, but the customer service team was really prompt in delivery for the replacement item.”

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Posted 3 years ago

We apologise for the inconvenience regarding the defective item. We always ensure to process the exchange as soon as possible. If in any case it happened again, please feel free to contact us at support@robinsons.asia

Posted 3 years ago

“Delivery within 2 weeks to Australia - well packaged.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Ordered on 23 Feb (evening), and received on 03 Mar 2022. The whole process is considered too long.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We apologise for the delay and for the inconvenience that this has caused you.

Posted 3 years ago

“Insane delivery with multiple screw-ups from same supplier (Sukin). 1) 1st delivery came with (a) missing bags and (b) incorrect quantity. (2) 2nd delivery for missing items came with yet another incorrect quantity. (3) 3rd delivery finally arrived with the outstanding items all accounted for. Despite all the above frustration, what’s more disastrous was there was NO formal apology/compensation from Robinsons Management-in-charge for such a horrendous shopping experience, despite your CS staff (Mikael) had informed that she would raise the matter up to the mgmt team and followed the SOP to apologise & rectify. It clearly showed the lack of commitment from Robinsons Management for the lacklustre attitude for its customers’ undesirable shopping experience. Neither was there any effort or attempt to reach out to the customer to salvage the damaged reputation and trust for the disappointment and frustration with your online shopping platform. Never once had I encountered such terrible and outrageous experience with Robinsons when it was still alive. Indeed, the reputation, brand and faith in Robinsons are dead.”

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Posted 3 years ago

“Thanks, Robinsons, Happy to be able to shop online after your closing. The delivery is fast and goods are in good condition, hassle-free shopping experiences.”

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Posted 3 years ago

“Always the same, service is excellent.”

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Posted 3 years ago

“Pleased with purchase”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Items were out of stock and order should have been cancelled but I was not informed. Ended waiting for so long for nothing”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 3 years ago

“Robinsons has always been my favourite place to shop. Really happy that I can still shop at Robinsons online!”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“It's alright - yet to try the bedsheet tho delivery seems ok. could be better with notifications and it's pointless to be "forced " to download the Pickup app as it doesnt get updated at all or show any tracing.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Posted 3 years ago

“great easy of shopping and product description coupled with fast delivery”

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Posted 3 years ago

“Efficient return process for the wrong size purchase.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“delivery was fast, item delivered as advertised. perhaps delivery charges could be waived, my delivery charge constituted 22% of my purchase cost! also a 1st time discount could entice new customers to buy from your online store.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Delivery was prompt, communication was good, product is good. Thank you!”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“There were some issues with one of my order item's cancellation and delivery but was very promptly resolved with a patient and accomodating customer service. There may be teething issues as Robinsons is now working online only, but great customer service saves it all, keep it up!”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Prompt service and good range to select from”

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Posted 3 years ago

“Good experience”

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Posted 3 years ago

“NILNILNILNIL”

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Posted 3 years ago

“Good range of products and fast delivery”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

Robinsons is rated 4.2 based on 1,945 reviews