Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

“Prompt delivery Items purchase is satisfactory”

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Posted 4 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 4 years ago

“Very bad experience. Ordered an xnihilo bag which was shipped from AU. No delivery after almost 1 week and when checked with CS officer, there’s a disconnection and kept telling me that it’s “on its way” and this update was under AU post. In actual fact, the parcel was already passed to local carrier speedpost and there was a problem with my delivery. They had no idea that it was passed to the local carrier when it has stated clearly under the status of AU post. I had to call up speedpost personally to arrange for a redelivery else, the parcel will be returned to AU. Be very careful with their overseas order.”

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Posted 4 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We apologise for the inconvenience that this has caused you.

Posted 4 years ago

“It was an unpleasant online purchase and I did not get my item on time as a valentine's gift. It was mentioned by Robinsons's staff in 5 working days however item was received 3 weeks later. Some experience to share like other online shopping which it stated the est date of delivery before check out especially for an overseas item so that customer may consider to purchase or not to purchase the item.”

Helpful Report

Posted 4 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We apologise for the inconvenience that this has caused you.

Posted 4 years ago

“Robinsons have good quality merchandise. I know I won’t be disappointed w my purchase. Would like to see more dresses n tops. Looking forward to Robinson’s presence in downtown Sg.”

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Posted 4 years ago

“Prompt service”

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Posted 4 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 4 years ago

“Service rendered was optimal...keep up the good work”

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Posted 4 years ago

“I ordered 5 boxes of hair masks. Only 2 arrived. No hotline to call, live chat does NOT work, only virtual assistance with limited response. Finally found an email to write to, and they replied that my remaining 3 boxes will be sent to me by a certain date. That date has passed 4 days ago and still nothing!!!!”

Helpful Report

Posted 4 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 4 years ago

“3 weeks have passed and I'm still waiting for LA Gourmet's 34 com wok and 24cm pan. Last week, Mikael of Customer Service, said on Monday they would be delivered by the supplier by Wedenesday or Thursday. Will not buy online from Robinsons ever again. Takes too long for delivery.”

Helpful Report

Posted 4 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We apologise for the delay and for the inconvenience that this has caused you.

Posted 4 years ago

“The website was easy to navigate, and the order arrived in good condition and timely.”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 4 years ago

“This is my first online purchase as it is an item I can be sure I know what I am buying. For the delivery, It will be good to give a phone call before leaving for the customer's place instead of an email as it can be missed. Then it will be perfect.”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

Posted 4 years ago

“Delivery of the floor mats was prompt & efficient. Delivery of the facial powder was transactional, delivery guy rang the doorbell & without even bothering to wait for a response, left the items on the floor outside & walked off.”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. Please let us know how we can help you with your next purchase.

Posted 4 years ago

“I have to find out more about the product myself through the 3rd party. One accessory was not delivered and had I not checked it would have been quietly omitted without my being aware. Not good experience. But quick delivery!”

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Posted 4 years ago

“Had friendly staff at the retail shops back then. Products are of good quality and of a good range.”

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Posted 4 years ago

“Disapppointed that when the item came, there was a crack in the glass, but the customer service team was really prompt in delivery for the replacement item.”

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Posted 4 years ago

We apologise for the inconvenience regarding the defective item. We always ensure to process the exchange as soon as possible. If in any case it happened again, please feel free to contact us at support@robinsons.asia

Posted 4 years ago

“Delivery within 2 weeks to Australia - well packaged.”

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Posted 4 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 4 years ago

“Ordered on 23 Feb (evening), and received on 03 Mar 2022. The whole process is considered too long.”

Helpful Report

Posted 4 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We apologise for the delay and for the inconvenience that this has caused you.

Posted 4 years ago

“Insane delivery with multiple screw-ups from same supplier (Sukin). 1) 1st delivery came with (a) missing bags and (b) incorrect quantity. (2) 2nd delivery for missing items came with yet another incorrect quantity. (3) 3rd delivery finally arrived with the outstanding items all accounted for. Despite all the above frustration, what’s more disastrous was there was NO formal apology/compensation from Robinsons Management-in-charge for such a horrendous shopping experience, despite your CS staff (Mikael) had informed that she would raise the matter up to the mgmt team and followed the SOP to apologise & rectify. It clearly showed the lack of commitment from Robinsons Management for the lacklustre attitude for its customers’ undesirable shopping experience. Neither was there any effort or attempt to reach out to the customer to salvage the damaged reputation and trust for the disappointment and frustration with your online shopping platform. Never once had I encountered such terrible and outrageous experience with Robinsons when it was still alive. Indeed, the reputation, brand and faith in Robinsons are dead.”

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Posted 4 years ago

“Thanks, Robinsons, Happy to be able to shop online after your closing. The delivery is fast and goods are in good condition, hassle-free shopping experiences.”

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Posted 4 years ago

“Always the same, service is excellent.”

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Posted 4 years ago

“Pleased with purchase”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 4 years ago

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