Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

“Insane delivery with multiple screw-ups from same supplier (Sukin). 1) 1st delivery came with (a) missing bags and (b) incorrect quantity. (2) 2nd delivery for missing items came with yet another incorrect quantity. (3) 3rd delivery finally arrived with the outstanding items all accounted for. Despite all the above frustration, what’s more disastrous was there was NO formal apology/compensation from Robinsons Management-in-charge for such a horrendous shopping experience, despite your CS staff (Mikael) had informed that she would raise the matter up to the mgmt team and followed the SOP to apologise & rectify. It clearly showed the lack of commitment from Robinsons Management for the lacklustre attitude for its customers’ undesirable shopping experience. Neither was there any effort or attempt to reach out to the customer to salvage the damaged reputation and trust for the disappointment and frustration with your online shopping platform. Never once had I encountered such terrible and outrageous experience with Robinsons when it was still alive. Indeed, the reputation, brand and faith in Robinsons are dead.”

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Posted 3 years ago

“Thanks, Robinsons, Happy to be able to shop online after your closing. The delivery is fast and goods are in good condition, hassle-free shopping experiences.”

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Posted 3 years ago

“Always the same, service is excellent.”

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Posted 3 years ago

“Pleased with purchase”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Items were out of stock and order should have been cancelled but I was not informed. Ended waiting for so long for nothing”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 3 years ago

“Robinsons has always been my favourite place to shop. Really happy that I can still shop at Robinsons online!”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“It's alright - yet to try the bedsheet tho delivery seems ok. could be better with notifications and it's pointless to be "forced " to download the Pickup app as it doesnt get updated at all or show any tracing.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Posted 3 years ago

“great easy of shopping and product description coupled with fast delivery”

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Posted 3 years ago

“Efficient return process for the wrong size purchase.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“delivery was fast, item delivered as advertised. perhaps delivery charges could be waived, my delivery charge constituted 22% of my purchase cost! also a 1st time discount could entice new customers to buy from your online store.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Delivery was prompt, communication was good, product is good. Thank you!”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“There were some issues with one of my order item's cancellation and delivery but was very promptly resolved with a patient and accomodating customer service. There may be teething issues as Robinsons is now working online only, but great customer service saves it all, keep it up!”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Prompt service and good range to select from”

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Posted 3 years ago

“Good experience”

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Posted 3 years ago

“NILNILNILNIL”

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Posted 3 years ago

“Good range of products and fast delivery”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“The bedsheet set delivered was of a wrong colour. Robinsons agreed to exchange for the correct one. However, after waiting a number of days, supplier told Robinsons there is no stock. I asked for a return and refund. The supplier sent someone to collect on Tuesday and told me they would acknowledge that they have received the item. To-date I have not heard from them. I really hope the refund will be done promptly. I am very disappointed.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please be informed that the refund has been processed and will take 7-14 days for it to be credited.

Posted 3 years ago

“Delivery is fast and all items intact and well wrapped. Good service. Except that the item look bigger in picture than the real stuff eg the knife sharpener!!”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Name to be trusted”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“I have been shopping at Robinsons for two decades now and have never been disappointed until recently. I had recently bought a number of items online including hand towels but to my dismay, the hand towels after washing in my washing machine, there were lots of small material fibres (dropped from the hand towels) all over the rest of the clothes being washed together. I provided feedback through the online Live Chat and she (the agent) said she will get back to me but they never did. I even sent a few photo as proof of how much fibres dropped and were all over the place. Firstly, first time I had encountered such poor quality product from Robinsons and secondly, the after sales service is simply horrendous! They just ignored the whole issue. Till today, I still kept those towels untouched and unused as I'm worried that more fibres will drop.”

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Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Robinsons Reviews