Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Name to be trusted”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“I have been shopping at Robinsons for two decades now and have never been disappointed until recently. I had recently bought a number of items online including hand towels but to my dismay, the hand towels after washing in my washing machine, there were lots of small material fibres (dropped from the hand towels) all over the rest of the clothes being washed together. I provided feedback through the online Live Chat and she (the agent) said she will get back to me but they never did. I even sent a few photo as proof of how much fibres dropped and were all over the place. Firstly, first time I had encountered such poor quality product from Robinsons and secondly, the after sales service is simply horrendous! They just ignored the whole issue. Till today, I still kept those towels untouched and unused as I'm worried that more fibres will drop.”

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Posted 3 years ago

“Prompt, fuss-free service.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Good customer service. Happy with quality of purchased products.”

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Posted 3 years ago

We are incredibly grateful that you took the time out to leave us a 5-Star review. See you on your next purchase! Cheers

Posted 3 years ago

“Fast delivery. Good quality goods with good value for money.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Prompt delivery and quality product!”

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Posted 3 years ago

“Fast delivery, good packaging”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Happy with my purchase. Prompt delivery and great service.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Item purchased is okay.”

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Posted 3 years ago

“Didn’t have to wait long for delivery. Very satisfied with service.”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Delivery fast n items well pack”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“I have purchased via the Robinsons online shopping - I like the prompt order processing, reliable and friendly delivery service. The packaging and presentation is well-insulated. The delivery guy is famliiar after repeated delivery to our home - always with a ready smile and warm greetings.”

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Posted 3 years ago

“I had my earbuds sent with the towels. Almost instantly. Unfortunately the earbuds delivered had some issues, the left side did not work, and I immediately wrote back the few hours After receiving the buds. I wrote an email and within a week I got an exchange. It took some time but yet they managed to get my buds changed. Overall, a satisfactory experience. I was thinking it was going to be a hassle as I purchased my items online. I guess I was wrong, kudos :)”

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Posted 3 years ago

“User friendly website, easy to do purchase, fast delivery arrangement & good follow up.”

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Posted 3 years ago

“Mikael, the Customer Service Specialist was helpful and responsive to get the update from supplier on the delivery status of my order.”

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Posted 3 years ago

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

Posted 3 years ago

“unhappy experience- Ordered my goods. No idea when is exact delivery date. Had to follow up twice. Still have not received my order.”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 3 years ago

“Been shoppjng with Robinsons for decades. Tried their online n it was bumpy at e start. However feedbacks are taken seriously with satisfactory responses (not necessarily immediately though). Its 30 days return policy are not well understood by their first responders. Continued training may be required if Robinsons want to become the online platform with excellent customer service as advertised.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thanks again. Cheers

Posted 3 years ago

“Grew up shopping in Robinsons. Sad now it's only online shopping.”

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Posted 3 years ago

“Good service! Staff informed me of better alternative deal for my order”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Great quality products”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews