Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Good product and fast delivery.”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Item was well packed and delivered reasonably quickly. I expected it a little earlier but was not in a big hurry. Worked out well.”

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Posted 3 years ago

“Good updates on delivery status”

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Posted 3 years ago

“Good selection and prices. First item was delivered 3 days after my order, but the second item did not show changes in tracking status until it was delivered 2 weeks later. There’s room for improvement to Amazon standard, since Robinsons is now online-only.”

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Posted 3 years ago

“It was a good promotion for the reed diffusers and the order arrived very securely packed. However, it took quite a long time (11 days, but 2 days were the CNY holiday) before I received the order. Overall, I am happy with the order and will order again if there is a promotion. I would like to see a greater variety of goods in the Robinsons website - clothes (plus sizes too), shoes, bags, cosmetics & skin care.”

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Posted 3 years ago

“Very good & fast service. 👍 One of the items i ordered was an incorrect one delivered to me. I wrote in to Robinsons about it and the very next day they exchanged/delivered the correct one. Thabk you. 😃”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Logistics need improvement. Delivery was unreliable, messed up and confusing.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Can you please tell us more about the experience that you had? Looking forward to seeing your email at support@robinsons.asia

Posted 3 years ago

“Value for money product. Good packaging and fast delivery.”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“I’m not sure how to review as I haven get back my payment for the refunded item. Item already send back but no follow up for the head phone”

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Posted 3 years ago

Hi Siti, thanks for the review. Please be informed that an email has been sent regarding the refund. We apologise for the delay and for the inconvenience. Thanks for your time and patience.

Posted 3 years ago

“Reliable and quality service.”

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Posted 3 years ago

“The cutting board that was delivered looked like old stock... This is the first time I'm ordering from Robinsons and I will not order again as I am not sure of the quality of your items.”

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Posted 3 years ago

Hi Pauline, thanks for the feedback. We would like the opportunity to talk and investigate your feedback further. Please send us an email at support@robinsons.asia and send a picture of the item that you have received. Thanks and looking forward to receiving your email.

Posted 3 years ago

“Smooth transaction. Fast delivery.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“I am glad Robinsons goes online now. Will continue to give my support.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Thanks for the support! Cheers

Posted 3 years ago

“timely delivery and good service”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Let us know how we can help you with your next purchase! Cheers

Posted 3 years ago

“Thank you for the delivery of my orders. I really enjoy it. Missed Robinson store in Singapore orchard.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We'll ensure to provide good service even we are only operating online. See you on your next purchase!

Posted 3 years ago

“Poor customer service. My original order was $717.09, after $10 CNY discount for purchase over $100. Robinsons made errors and is unable to fulfill all my orders. So after delays and repeated follow ups, some of my orders were cancelled by Robinsons and refunds were made. Out of the original $10 discount, Robinsons have deducted a total of $3.89. $338.18 of my initial order was fulfilled. This value far surpasses the full $100 threshold to qualify for the full $10 discount. But I ended up with only $6.11 discount, instead of $10. Essentially, I have been short-changed from this whole experience, through no fault of my own. Then my complaint above was ignored.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please send us an email at support@robinsons.asia along with the order number that you are referring to. We can only see 1 paid order. Looking forward to your email.

Posted 3 years ago

“no eta on the order - took a long time to arrive”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

Posted 3 years ago

“Online purchase is smooth and easy. Item is well packaged. Delivery is fast too. Its good that you used Qxpress, quite hood service”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Order received promptly and well packed. Very happy with the experience - first time ordering online from Robinsons!”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Delivery service is excellent! Very polite and accommodating for next day delivery service.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

Robinsons is rated 4.2 based on 1,941 reviews