Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some of the products are not readily available in other Social media platforms (eg phyto) which may not be authentic. I trust Robinson to sell genuine products which had a very old reputable store (my favorite). Unfortunately your online platform needs improvement. Minimum amount for free delivery at $150 is too high compared to other popular seller platforms. I needed to buy many products to make up $150 which are delivered in drib and drab. I think 4-5 rounds. It's too troublesome to track.”

Helpful Report

Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We will take this as feedback and we'll see how can improve our website. In the meantime, there will be no changes on the threshold about the free delivery as the minimum amount that needs to achieve is $150. There will be more promotions coming. Stay tuned. Once again, thanks for the feedback.

Posted 3 years ago

“Easy to place online order Fast time on delivery Nice and with protection on parcel deliver”

Helpful Report

Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Very happy with produce and service.”

Helpful Report

Posted 3 years ago

“Very good bathrobe.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Good jov, very fast shipping”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Good gjjhcvvv”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“I was pleasantly surprised with Robinson online shopping … it was well organised, well informed and very efficient . Price were good and competitive too…”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Let us know how we can help you with your next purchase. Cheers

Posted 3 years ago

“Delivery was fast”

Helpful Report

Posted 3 years ago

“Love the cool mattress protector and fast delivery. Will buy again.”

Helpful Report

Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. See you on your next purchase! Cheers

Posted 3 years ago

“Please with the products quality”

Helpful Report

Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. See you on your next purchase!

Posted 3 years ago

“Good quality products and efficient delivery”

Helpful Report

Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“The item arrived early and in good condition.”

Helpful Report

Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Robinsons handles my matter very professional”

Helpful Report

Posted 3 years ago

We are incredibly grateful that you took the time out to leave us a 5-Star review. Please let us know how we can help you with your next purchase.

Posted 3 years ago

“Package came even before expected — so efficient !”

Helpful Report

Posted 3 years ago

“Good responses prompt delivery”

Helpful Report

Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Packaged delivered was upside down, not according to carton box indication. Some items were slightly damaged. Reported to Robinsons CS and the team had arranged with the manufacturer for the exchange of the damaged items. Although it caused hassle to wait for the exchange and some delays in using the product nevertheless, thank you for the efforts.”

Helpful Report

Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Fast shipping and good deal for this sale! I would give them 5 stars if I am able to choose delivery time.”

Helpful Report

Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us. We are working on choosing the delivery date but for now, we are sticking with the 3-5 days timeframe. Thanks for your patience and understanding.

Posted 3 years ago

“Robinson was a very reputable and establish departmental store even now that is been on online platform.”

Helpful Report

Posted 3 years ago

“The website is so easy to navigate, the description of products well written and enticing! Products arrived well packed and very quickly after ordering. I was kept updated throughout. I love shopping at Robinsons”

Helpful Report

Posted 3 years ago

“Disappointed with handling of missing item.”

Helpful Report

Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We apologise for the inconvenience that this has caused you.

Posted 3 years ago

Robinsons is rated 4.2 based on 1,941 reviews