Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Robinson’s delivery service was prompt - within 3 days after the order was placed.”

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Posted 2 years ago

“Delivery is bout 3 days shorter than expected.”

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Posted 2 years ago

Thank you for your 4 star rating of Robinsons! We are happy that you were satisfied with our service. We appreciate your positive feedback.

Posted 2 years ago

“Delivered faulty product and is taking excessively long to get back with a reply. Very disappointed with the service rendered.”

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Posted 2 years ago

Hi there! We're truly sorry for the delay. As discussed privately, the exchange will be completed as scheduled. Also, please know that this feedback is much appreciated. It's helpful in improving our services.

Posted 2 years ago

“I had the absolutely worst shopping experience and customer service here in robinson. Am definitely not coming back every again.”

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Posted 2 years ago

Thank you for taking the time to let us know about your experience with Robinsons. As discussed privately, we appreciate your interest with our promotions, and we're sadden that you're unable to catch our Buy1Get1 Free promotion on time. We sent you an email with a special voucher that you may use on your next purchase. We hope that you'd still give Robinsons another try.

Posted 2 years ago

“Easy purchase and good choice of products”

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Posted 2 years ago

Thank you, Oxana, for your 5 star rating! We're so glad that you enjoyed an easy purchase, along with our good choice of products. We appreciate your business and look forward to having you back soon.

Posted 2 years ago

“Good price point for quality products”

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Posted 2 years ago

Hi Joyce! Thank you for your feedback and we're glad you found the price point to be good for the quality of products. We look forward to serve you again in the future.

Posted 2 years ago

“The material is soft and nice to touch. I have not started using it but it seems everything is on the right path! Thank you!”

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Posted 2 years ago

“The Robinsons Hotel range is worth buying. Good material at affordable price. The bedsheets come with a cotton storage bag, which is very thoughtful. Delivery is prompt. Overall a great experience shopping at Robinsons online.”

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Posted 2 years ago

Hi Mavis, thank you for rating Robinsons so highly! We're happy that you were satisfied with your purchase of our Hotel Collection range. We hope to do more business with you in the future.

Posted 2 years ago

“Always good dejection at fair prices . Had great service at the physical store , miss that !”

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Posted 2 years ago

“Efficiency of delivery and item is well packed without any damage.”

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Posted 2 years ago

Hi Jason! Thank you so much for your 5 star rating. We are extremely pleased to hear that you found our delivery to be efficient. We truly appreciate your kind words.

Posted 2 years ago

“Fast delivery and the package is very good. Thanks.”

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Posted 2 years ago

“Mikael from customer service was did a really good job of expediting the shipping for the coat! So glad I got to use it for my last minute trip”

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Posted 2 years ago

“Fuss free transaction but the higher discount promo code came right after my purchase and only 2 days to use - insufficient time to decide if I want to get more items with the promo code.”

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Posted 2 years ago

Thank you so much for your feedback. We strive to make sure that every one of our customers gets the best shopping experience possible, and feedback like yours is valuable in improving our promotions and services.

Posted 2 years ago

“Fast and efficient delivery”

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Posted 2 years ago

“delivery was made in two days time. good quality and well packaging.”

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Posted 2 years ago

Thank you so much for the 5-star rating! We're glad that your delivery was made in two days time, and that the quality and packaging were up to your standards. We strive to provide the best customer service possible and highly appreciate your kind words!

Posted 2 years ago

“I haven’t even received my order up till now. It’s been more than 10 days. I placed my order on Feb 23rd, and it’s March 6 now, still haven’t received.”

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Posted 2 years ago

Hi Sufilla! We are very sorry to hear about the delay in receiving your order. It is not the experience we intended for you, and we apologize. Our customer service has reached out through email. Kindly check your inbox. We will make sure this will be handled properly.

Posted 2 years ago

“Delivery is fast and good buy!”

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Posted 2 years ago

“Contacted Robinsons customer support and they said the mattress is in stock and will deliver within 3 to 5 days. After purchasing, was informed by their supplier that it was 6 to 8 weeks. Bad customer experience! Also very peculiar was why Robinsons did not contact me on the delay but it was their supplier (Mega Furniture) that contacted me on the mattress.”

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Posted 2 years ago

Hi Mark! Thank you for taking the time to share with us your feedback. We apologise that the delivery took longer than expected. We completely understand how disenchanting it must feel when promises are not kept. We take customer service seriously and strive to provide great customer experiences. Again, we appreciate your feedback, this is helpful in improving our services.

Posted 2 years ago

“Product took a little longer to arrive. maybe an option for express delivery can be made available especially if the new kettle is a replacement.”

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Posted 2 years ago

“Ok for the price & delivery”

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Posted 2 years ago

Robinsons is rated 4.2 based on 1,941 reviews