Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the online purchase and 30 days no question asked refund. Thank you. I did return and repurchase.”

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Posted 2 years ago

Thank you so much for your 5-star rating! We're delighted to hear that you were happy with your online purchase and our convenient return policy. It's very humbling to hear that you decided to come back and purchase from us again. Thank you again for your support.

Posted 2 years ago

“Love the hotel collection bedsheet sets! Great price and good quality!”

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Posted 2 years ago

Thank you, Hillier, for your 5 star rating! We are so glad that you love the Hotel Collection bedsheet sets. We are always trying to offer our customers good quality products at great prices and are delighted that you enjoyed your experience!

Posted 2 years ago

“Extremely good service”

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Posted 2 years ago

“Excellent product and very good customer service”

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Posted 2 years ago

“Highly responsive and professional customer service from purchase to after sales. Made efforts to check with customers on details of purchase before dispatching. Keep up the good work!”

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Posted 2 years ago

Hi Stanley! We are glad to hear that you were satisfied with our customer service. We are very appreciative that you took the time to evaluate our purchase to after-sales process and that we were able to make your purchase experience a pleasant one. We will continue to strive to provide top-notch services and make sure our customers are always taken care of. Thank you for your kind words!

Posted 2 years ago

“Great service. Placed order on Monday and it was delivered on Wednesday ! The wok bought is also up to our expectations !”

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Posted 2 years ago

Thank you Cindy! We are glad that you are satisfied with your purchase and our amazing service.

Posted 2 years ago

“Very fast delivery and happy with the purchased. Wil recommend to friend...”

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Posted 2 years ago

“Quick delivery, goods delivered very much as expected or even more than that. Very likely to buy again in the near future.”

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Posted 2 years ago

“Quality of product is poor with strong weird smell. Product is not well designed as the main function is not fulfilled. Return is not straightforward and uncertain as the product needs to be sent back to warehouse for checking before refund can be made.”

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Posted 2 years ago

Thank you so much for taking the time to share your experience with us. We apologise that you were unhappy with the product quality and design, as well as our return policy. Our goal is to make sure each of our customer is satisfied with their purchase and it is clear that we have fallen short in this case. Once again, thank you for letting us know your opinion, as your feedback helps make us stronger.

Posted 2 years ago

“The items were as stated and arrived very fast.”

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Posted 2 years ago

“fast delivery”

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Posted 2 years ago

Thank you, Nien, for your wonderful 5 star rating. We appreciate your kind words about our fast delivery.

Posted 2 years ago

“Good product delivered quickly”

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Posted 2 years ago

“I am happy with my purchase, items are as described. Quality of towel is good and similar to hotel standard. Delivery was fast and very well packed. Thank you.”

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Posted 2 years ago

“Thanks for great service.”

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Posted 2 years ago

“Robinson online don’t even deserved 1 star, your online platform is suck and the customer services specialist (Rowena) don't even reply me after I express my disappointment! I made my first order (#0158042) with Robinson, that my worst and nightmare for my online shopping experience! Bought two long sleeves shirt, sent one long shirt only for me and unsealed parcel, look very cheapskate and ugly! Upon I checked, was told the other one out of stock but not updated in system or told by supplier/warehouse! What a best services or reply, what my time to check and find out my missing item! Robinson used to be very good and reputation brand name, but nowadays I don’t think you are still there at this level! If you don’t improve such a lousy services and online platform or your supplier chain, good luck for Robinson future! I’m definitely not shop with Robinson online anymore!”

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Posted 2 years ago

Thank you for your honest feedback regarding your experience with Robinson Sale, Gee. We understand that it is discouraging to receive incomplete orders and an inadequate response from our customer services team. Our team is committed to delivering satisfactory service to our customers and it is clear that we have yet to meet your expectations. We assure you that this issue is being addressed by our customer service team and that corrective measures have been put in place to prevent such occurrences in the future. We apologise for any inconvenience you have experienced. We value your opinion and we appreciate your taking the time to let us know about your experience.

Posted 2 years ago

“I prefer to shop brick and mortar and am usually wary to spend more than $50 on most websites that I have not used but because it's Robinsons, I did not hesitate at all. The product quality and value is good as expected and that is the bar that Robinsons has set over the years in Singapore. However, the delivery was meant to be for a new home where no one yet lived. Within 2 hours I received notification of the delivery of one of my items, the towels (very efficient, but...). I immediately contact customer support to inform customer service through the chat (I believe the person's name was Carolyn). I was pleasantly surprised but yet now, (because it's Robinsons) that a real person came online immediately. I explained the situation to her. First, she was neither correct nor helpful in assisting me to figure out how to resolve the situation for this delivery. She then assured me that I would be contacted regarding the delivery of my second item, the cabinet. I was not contacted and several days later, it was just left outside my flat along the common corridor. I only knew when the delivery man messaged me with a photo of it just outside my door. I only could get to it a few hours later and thankfully it was not stolen but I am not impressed as I expected someone to call me as told and will henceforth shop with caution at Robinsons, what used to be one of my favourite stores when it was at Centrepoint. Overall, it was not as pleasant an experience as it should have been.”

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Posted 2 years ago

Hi there! We're very to hear about this. We appreciate you sharing your feedback. We'll surely have a talk to our customer service team and logistics to improve our communication, and delivery process.

Posted 2 years ago

“Service, and dleivery is fast and good, however the house brand bed linen quality can be better”

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Posted 2 years ago

“Good range of promotions items”

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Posted 2 years ago

“Timely delivery . Also gave a free gift !”

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Posted 2 years ago

“Robinson online was easy to use with lots of choices. Deliveries were prompt and items were all in order and well-packed. It was over the CNY period so deliveries took longer, but it was not an issue for me.”

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Posted 2 years ago

Robinsons is rated 4.2 based on 1,941 reviews