Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and fast delivery”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5 star rating! See you on your next purchase!

Posted 4 years ago

“Excellent customer service with prompt responses.”

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Posted 4 years ago

Hi Rex! We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Do not hesitate to contact us via chat or email. We are here to assist. Cheers!

Posted 4 years ago

“Reasonable price, worth the value. Looking forward to seeing better products with big discount.”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Gerald, we are working in adding more products daily. Stay tuned!

Posted 4 years ago

“Products delivered on time and as expected. Understand the online just begun but would like to see more brands especially on house products and kitchenware. Thank you.”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We are adding more products daily. Stay tuned, Goh!

Posted 4 years ago

“Order came separately in 2 parcels on different days. It would be nice to inform customer of this arrangement. When my 1st parcel came i thought my order was short delivered. Both parcels came in very good packaging condition.”

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Posted 4 years ago

Hi Mei, thanks for the feedback. If you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Once again, thanks for the review. Let us know how we can help with your next purchase.

Posted 4 years ago

“Im glad you are back 😊✌🏻”

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Posted 4 years ago

HI Porntip, we are also excited to be back! Thank you for the 5-star rating. Cheers!

Posted 4 years ago

“Excellent payment mode and delivery. Can increase the number of selling items?”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5-star review. Yes, we are working on uploading more brands and products each day! Stay tuned! Cheers

Posted 4 years ago

“It was not made known to me that the items will all be delivered separately. In your email when one item was delivered, it was tracked as all items delivered. Hence i was thinking there are missing items and i had to get in touch with your customer service. But i must say the delivery guys were very pleasant to deal with.”

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Posted 4 years ago

Hi, Claudine. Thank you for the feedback. We appreciate it for us to improve better. If you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Also, we are now looking into resolving our way of how customers can see their orders online. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Once again, thank you and sorry for the inconvenience.

Posted 4 years ago

“quite seamless. wasn't expecting pirchases to be delivered separately on different dates though”

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Posted 4 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community. Please be informed that if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Thanks for your patience!

Posted 4 years ago

“item receive in order.”

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Posted 4 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 4 years ago

“Good quality product and fast delivery.”

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Posted 4 years ago

We are so grateful for your review, Stella. Thanks for sharing your rating with us and the community. See you on your next purchase! Cheers!

Posted 4 years ago

“Good product quality and niche”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 4 years ago

“Fast & efficient”

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Posted 4 years ago

“First time I try online shopping with Robinson. The product I purchased is as good quality with I purchase at the store. There is also flexibility to return one of the item that I don’t like. Overall, I’m happy with the shopping and will continue to do it.”

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Posted 4 years ago

Hi Bee, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. Thanks for choosing Robinsons! See you on your next purchase!

Posted 4 years ago

“Ordered 2 items and was surprised there were 2 separate shipments. Not sure how is the backend logistics arrangement. If the items came from different warehouse, then understandable. Otherwise, am worried about additional carbon footprint.”

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Posted 4 years ago

Hi Rachel, thank you for taking the time to leave us a review. If you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Thank you for your patience and understanding. Cheers!

Posted 4 years ago

“Very happy with my purchase. Prompt delivery.”

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Posted 4 years ago

Hi! The team here at Robinsons is thrilled to receive such a great rating, thank you. We are glad to know that you are happy with your purchase. Cheers!

Posted 4 years ago

“Selections not diverse”

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Posted 4 years ago

Hi there, thank you for taking the time to provide a rating, your feedback is valued greatly and it helps us maintain an excellent standard of service to our customers. Please do not be worry as we are still improving our website to show new brands and products. Stay tuned!

Posted 4 years ago

“Prompt delivery. The only issue is I received wrong item, and have to call for exchange. However the replacement came next day. Wonderful”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thanks for your patience!

Posted 4 years ago

“A big thank you to the live chat team - Maine and Shermine. Great support and good service recovery. It would be a perfect score if not for the delivery issue with the 3rd party delivery.”

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Posted 4 years ago

Hi there! Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We'll ensure to check the issue with the 3rd party delivery for this not to happen again in the future. Thank you!

Posted 4 years ago

“Good excellent”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 4 years ago

Robinsons is rated 4.2 based on 1,943 reviews