Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,945 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A big thank you to the live chat team - Maine and Shermine. Great support and good service recovery. It would be a perfect score if not for the delivery issue with the 3rd party delivery.”

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Posted 4 years ago

Hi there! Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We'll ensure to check the issue with the 3rd party delivery for this not to happen again in the future. Thank you!

Posted 4 years ago

“Good excellent”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 4 years ago

“Items bought are exactly as advertised and described on the website. Only issue is how when you buy multiple items, they all come separately and on different days. Very inefficient and I imagine a big waste of money on Robinson's part.”

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Posted 4 years ago

Hi there! Thanks for your review. We understand that you are expecting to have your orders to be delivered together. However, if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Thanks for understanding. Cheers!

Posted 4 years ago

“Quick response and delivery”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 4 years ago

“started online shopping recently with Robinsons and loving it! fast delivery and good deals.”

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Posted 4 years ago

Hi there, the team here at Robinsons is thrilled to receive such a great rating, thank you. See you on your next purchase!

Posted 4 years ago

“Fast delivery and honey was packed well.”

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Posted 4 years ago

Hi Sharon, we're happy to see that you had a 5-Star experience at Robinsons. Enjoy your Honey! Thanks for sharing. Cheers!

Posted 4 years ago

“Ordering and delivery was ok. Packaging was good. It would be better once order is done that customer receives an email order confirmation that informs them to expect a delivery notice when parcel is due for delivery.”

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Posted 4 years ago

Hi Madiie, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Posted 4 years ago

“Prompt delivery. Secure packaging”

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Posted 4 years ago

Thank you for taking the time to share this positive rating! See you on your next purchase! Cheers!

Posted 4 years ago

“Good product”

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Posted 4 years ago

“I liked the star buys and discount items. Delivery was prompt and I was constantly updated of the progress. However an item (dandruff shampoo) that I thought I had added to my cart together with the dandruff conditioner was somehow not picked up in the order. Unfortunately I overlooked it when I checked out.”

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Posted 4 years ago

Cindy, thank you so much for your positive rating for your recent purchase at Robinsons. Let us know how we can help you with your next purchase. Feel free to reach us via Live Chat Support online. We are here to assist you.

Posted 4 years ago

“Very happy that Robinsons is back online. Have always enjoyed shopping at Robinsons, and the online store experience is great too. Items received really quickly and as advertised.”

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Posted 4 years ago

Hi Noelle, seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Robinsons, We look forward to serving you for many years to come!

Posted 4 years ago

“Very fast delivery and all items received in great condition as they were all packaged properly to prevent breakages.”

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Posted 4 years ago

“Pleased with the purchase. Fast delivery. Items are in good condition. Recommand.”

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Posted 4 years ago

Thanks for the 5-star review. The team at Robinsons is thrilled you’re happy with your recent e-store visit. Thanks for sharing your feedback! Much appreciated. Cheers

Posted 4 years ago

“Products are well packed and protected. Delivery was within 1 week. Only draw back is the estimated delivery times was way off the actual time. Estimate delivery time states 3 to 6 hrs, but product reached 12 hrs later after rhe email notification.”

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Posted 4 years ago

Hi there, thank you for taking the time to provide a rating, your feedback is valued greatly and it helps us maintain an excellent standard of service to our customers. We are sorry if the delivery time didn't meet your expectations. We will look into it and solve it promptly.

Posted 4 years ago

“Products purchased met expectations and quality. Only the delivery schedules were exceptionally delayed by about 1 week.”

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Posted 4 years ago

Thank you for letting us know about this, Kelvin. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Thanks for your sharing your feedback.

Posted 4 years ago

“Can reduce amount of packaging. Already not using bubble wrap which is good - still box was big n had more cardboard cushion inside. Tx.”

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Posted 4 years ago

Hi Valerie, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Thank you.

Posted 4 years ago

“Website interface can be improved for better shopping experience. It's difficult to browse for items and difficult to search for items. Delivery can be made a better experience if customer can select time slot and date to receive the merchants. As no time and date was given, I didn't know when and what time my merchants were coming and guess what, they came at the wrong time when no one was at home.”

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Posted 4 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 4 years ago

“Ordered items received very promptly. Delivery uncles very polite and we are very happy with our purchases.”

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Posted 4 years ago

Hi Soon, thank you for taking the time to provide a rating, your feedback is valued greatly and it helps us maintain an excellent standard of service to our customers. Thank you!

Posted 4 years ago

“The delivery person only called when he arrived at my home as I was out at the time. It is preferred if he could have informed me earlier of his arrival so I could arrange to be home to receive it.”

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Posted 4 years ago

Hi Eng, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We will ensure that this will not happen again. Apologies for the inconvenience that this has caused you.

Posted 4 years ago

“The online experience is ok but one of the products was disappointing (see feedback below)”

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Posted 4 years ago

Robinsons is rated 4.2 based on 1,945 reviews