Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Delivery was prompt with updates.”

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Posted 4 years ago

Thank you so much for taking the time to share your experience at Robsinsons. We take pride in knowing our customers are happy with their store experience.

Posted 4 years ago

“When I purchased from Robinson on 7 August, it was indicated free delivery for purchases over $50.00. I bought the honey totalling $112.00, and I used ‘Join10’ voucher worth $10.00. As I used this voucher, I was not entitled to the free delivery. Delivery charges cost $4.99. Don’t think I will purchase from Robinsons anymore if this company has this ‘sly’ tactic. Very disappointing!”

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Posted 4 years ago

Hi Eddy, thanks for your leaving a review. We would like to inform you that the free delivery is only for purchases worth $150 and above and should be the total net amount including the promo code. I’m very sorry we failed to meet your expectations. I would appreciate another chance for us to discuss this further on your next purchase. Feel free to jump in to our Live Chat support online. Thanks!

Posted 4 years ago

“They had stock at a good price and delivered within a few days. It would have been 5* if they had have given me a delivery date estimated with my receipt but I wasn't in a rush.”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thanks, Jeremy!

Posted 4 years ago

“Items received in good condition. Love the discounts!”

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Posted 4 years ago

We are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you!

Posted 4 years ago

“Purchase was easy. No glitch at all. Deliver tracking was perfect!”

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Posted 4 years ago

Hi Jaleela! Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 4 years ago

“Hopefully the product range will expand soon.”

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Posted 4 years ago

We are so grateful for your review. We will make sure that product range will expand soon. We are working on it! Thanks for the feedback. Cheers!

Posted 4 years ago

“THIS IS THE FIRST TIME I PLACE AN ONLINE ORDER FROM REBRANDED ROBINSONS AFTER THEY EXITED THE PHYSICAL RETAILS MARKET. I AM SATISFIED WITH THE GOOD SERVICES PROVIDED . ROBINSONS KEPT ME UPDATE FROM THE DAY OF THE ORDER TILL THE DAY OF DELIVERY. I THINK THEIR SERVICES ARE VERY FRIENDLIER AND MUCH BETTER COMPARED WITH OTHER ONLINE STORES WHICH I HAVE EVER ORDERED BEFORE.”

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Posted 4 years ago

Hi there, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We are also excited to be back! See you on your next purchase! Thanks for the 5-star review!

Posted 4 years ago

“Good service as always.”

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Posted 4 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Posted 4 years ago

“fast delivery and well wrapped. well done!”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! See you on your next purchase, Kartika!

Posted 4 years ago

“Good value and quality”

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Posted 4 years ago

We are so grateful for your review, Shiuh. Thanks for sharing your rating with us and the community.

Posted 4 years ago

“First time purchasing from Robinsons online. I am SO glad they carry a wide range of products from the brand Trilogy. Buying online was easy and fuss free, delivery was quick and on time. Will definitely purchase again! Thank you for the great experience!”

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Posted 4 years ago

Hi Evelyn, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes

Posted 4 years ago

“It is easy to use and search Robinson's online platform in making purchases.”

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Posted 4 years ago

Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work and hope to see you again on your next purchase. Cheers!

Posted 4 years ago

“delivery service is poor.”

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Posted 4 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better on our service delivery.

Posted 4 years ago

“The online website was easy to navigate and with a fair variety of items. Ordering was smooth and my items were delivered rather promptly.”

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Posted 4 years ago

Hi Kang! Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime. See you on your next purchase!

Posted 4 years ago

“Received all the goods in good condition.”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 4 years ago

“Great discount coupon provided for online relaunch. Expecting more such exciting offers.”

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Posted 4 years ago

Hi Natarajan! Thanks for the review. Yes, we will be launching more exciting offers! Stay tuned!

Posted 4 years ago

“Fast delivery. Item nicely pack.”

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Posted 4 years ago

Hi Ivy! On behalf us all of us at Robinsons, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. Cheers!

Posted 4 years ago

“Fast delivery”

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Posted 4 years ago

Thanks for the 5-star review. The team at Robinsons is thrilled you’re happy with your recent purchase. Cheers!

Posted 4 years ago

“Service from Robinsons has always been superb.”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 4 years ago

“Very happy with the prompt delivery except my order is split into two different delivery on 2 different days It would be good if order can be consolidated and be delivered together instead.”

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Posted 4 years ago

Hi Doris! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We understand that you would want to have your orders delivered together. However, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Thanks for understanding.

Posted 4 years ago

Robinsons is rated 4.2 based on 1,943 reviews