Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Love all the products I brought from Robinson. Fast delivery also!”

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Posted 4 years ago

“Great air fryer however, there is no warranty at all and this was not clarified in the listing.”

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Posted 4 years ago

“Purchase was made easily online. Delivery was fast within 2-3 days.”

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Posted 4 years ago

The team here at Robinsons is thrilled to receive such a great rating, thank you!

Posted 4 years ago

“End-to-end shopping experience was seamless and hassle-free”

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Posted 4 years ago

Hi Timothy, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. See you on your next purchase!

Posted 4 years ago

“A wrong item was sent in my order. Robinson Customer Service got it's Supplier to arrange 1-for-1 exchange, but this process and the instructions could have been better managed.”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We are sorry for the inconvenience about sending the incorrect item. Once again, thanks for your patience.

Posted 4 years ago

“my pillow and bolster came really quickly and packed nicely. got them at a discounted price due to re-opening special. happy to see robinsons back up again online, hoping they’ll bring in all their classic hotel collection sheets and towels. really enjoyed using them from before!”

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Posted 4 years ago

Hi, thank you so much for taking the time to provide feedback and for the 5-star rating. We are also excited to be back. Let us know how we can help you with your next purchase. Best Wishes.

Posted 4 years ago

“I tried to add to an order that I had just placed (less than 30 mins) but was informed that it was impossible to add to it. instead i had to pay the delivery charges on the additional items..”

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Posted 4 years ago

Dear Seng, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would love to make things right if you give us another chance. We'll get in touch via email to address your concern. Thanks again.

Posted 4 years ago

“Very good and delivery was prompt”

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Posted 4 years ago

Thank you for the great review! We can’t wait to have you back at Robinsons.

Posted 4 years ago

“Delivery is fast & in proper packaging . Pricing is reasonable.”

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Posted 4 years ago

Hi Thiam, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing your next purchase. Best Wishes.

Posted 4 years ago

“Very fast delivery. Nicely packed.”

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Posted 4 years ago

Thank you so much for taking the time to leave us a review - it's much appreciated!

Posted 4 years ago

“Very efficient and fast dispatch. Fast delivery too”

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Posted 4 years ago

June, the team here at Robinsons is thrilled to receive such great rating, thank you. See you on your next purchase!

Posted 4 years ago

“Delivery service is not up to my expectation, missing two items that I have not received. To my surprise is that delivery company was not aware of their mistake and obviously they don’t have a ready process to track the stock.”

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Posted 4 years ago

I apologize on behalf of everyone at Robinsons. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our orders are being delivered. Until then, please accept my sincerest apologies on behalf of everyone on the team. We will reach you via email regarding this matter.

Posted 4 years ago

“Items are good and delivered quickly. Unfortunately the delivery man sent it to the wrong condo but he retrieved it and sent it to us the next day when told of his mistake”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Let us know how can help you on your next purchase.

Posted 4 years ago

“Good value for the honey world honey I bought! and the convenience of not having to go out to buy, carry 3kg of manuka home, was just amazing!”

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Posted 4 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with their e-store experience. Enjoy your Manuka Honey!

Posted 4 years ago

“Item came well packed and was v prompt”

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Posted 4 years ago

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Robinsons. We look forward to serving you for many years to come!

Posted 4 years ago

“Photo in product catalog shows a set of towels, which was inconsistent with the description for sale of one single bath towel. Could have mislead buyers.”

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Posted 4 years ago

“Good range of products. Promotional price was attractive too.”

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Posted 4 years ago

“Nice place to shop with good variety of products”

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Posted 4 years ago

We are incredibly grateful that you took the time out to leave us a 5-Star review. Thanks for the positive feedback! See you on your next purchase.

Posted 4 years ago

“Quick delivery. Thank you.”

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Posted 4 years ago

Hi Juliana, seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Robinsons. We look forward to serving you for many years to come!

Posted 4 years ago

“Very good service and good discount from the promotions they are having.”

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Posted 4 years ago

Hi Marcus, thank you for taking the time to provide a 5-star rating, your feedback is valued greatly and it helps us maintain an excellent standard of service to our customers.

Posted 4 years ago

Robinsons is rated 4.2 based on 1,943 reviews