Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Would be even better if the items ordered can be consolidated and sent together.”

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Posted 4 years ago

Hi Goh, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.

Posted 4 years ago

“Speedy delivery”

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Posted 4 years ago

“Packed nicely and delivered on time.”

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Posted 4 years ago

“Excellent delivery speed, packaging could be improved though”

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Posted 4 years ago

“Always, reliable, always the best, an integral part of our daily lives. Wishing Robinsons team success !”

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Posted 4 years ago

“Bought this as a gift and the freaking delivery bag has the brand name on it so no surprise. Who put their brand name on the packaging of the delivery goods. OnlyDHL.”

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Posted 4 years ago

“I was very pleased of the fast delivery, goods were well packed and received in good condition. Regular updates on status of delivery is indeed a bonus! Thanks Robinsons”

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Posted 4 years ago

Thank you for leaving a 5-Stars review. At Robinsons, we continuously strive to serve you better. Looking forward to serving you in the future!

Posted 4 years ago

“I was pleasantly surprised how quick my parcel arrived in Adelaide, Australia. Everything was as per order and as described online.”

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Posted 4 years ago

“Quick, pleasant and efficient shopping experience, as I knew what I wanted, and I would have rated a 5 but for fact that Robinsons responded about 7 working days later to say they do not have stock of the kettle i ordered.”

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Posted 4 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and see what happened regarding the delay in response. Thanks for your time and for your rating!

Posted 4 years ago

“All good 👍🏼. Delivery was fast and very well informed on delivery status.”

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Posted 4 years ago

Thank you for leaving a 5-Stars review. At Robinsons, we continuously strive to serve you better. Looking forward to serving you in the future! Stay Safe!

Posted 4 years ago

“Happy with product n delivery”

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Posted 4 years ago

We are incredibly grateful that you took the time out to leave us a 5-Star review. Thanks for the feedback! Looking forward to serving you in the future! Feel free to reach out anytime.

Posted 4 years ago

“Nice selections. Hope to see more new stuff soon.”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. We will surely upload more products soon! Your feedback helps us to improve service for everyone.

Posted 4 years ago

“Good quality”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 4 years ago

“Delivery was quite swift within 2 weeks. Could be improved. Pricing and discounts were on a moderate-low side but could be priced lower as Shopee Pricing were much lower as compared to your launch sales.”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

Posted 4 years ago

“from purchase to delivery is a breeze.”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 4 years ago

“The return process is needlessly long drawn. After a week of negotiations, item still hasn't been picked up. I wanted to change for a different size but am told that it's not possible, have to return n buy all over again. Not a user friendly process. Doesn't make me want to purchase again. The person I deal with via email (Rowena) operates like a bot, again, doesn't encourage shopping with Robinsons.”

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Posted 4 years ago

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please accept my sincerest apologies on behalf of everyone on the team. -Shermaine

Posted 4 years ago

“I am a member of Robinson's for more than 35 years. Am glad cld shop again with Robinson's Wish you all the best”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! -Robinsons Team

Posted 4 years ago

“After I’d made payment all I received was a msg that my order has been fulfilled. There was no email informing me when delivery would be. Then out of the blue bout a week later the goods were delivered. Fortunately my helper was home.”

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Posted 4 years ago

Hi Suzan. Thanks for taking the time to bring this to our attention. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We will use the feedback to make us better and to ensure this doesn’t happen again. Please accept my sincerest apologies on behalf of everyone on the team. -Shermaine

Posted 4 years ago

“Fast delivery n good product”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Posted 4 years ago

“Ordering online was easy and delivery was prompt. Products received in good condition.”

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Posted 4 years ago

Robinsons is rated 4.2 based on 1,943 reviews