Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 15 bottles of honey, requested for some honey spoons, not a single spoon was given. A bit disappointed as we usually get free gifts when we used to purchase from physical stores.”

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Posted 4 years ago

“First time buying with the new e-Robinson! Definitely appreciate the welcome email from Jordan the new Md whose note makes the overall shopping experience v personal!”

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Posted 4 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with their store experience. Thank you for the 5-star rating. Much appreciated!

Posted 4 years ago

“Fast delivery with proper packaging. Customer service will response to your email in a day. Will highly recommend.”

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Posted 4 years ago

We are incredibly grateful that you took the time out to leave us a 5-Star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Let us know how can we help you. Stay safe!

Posted 4 years ago

“The quality of the bath mats and mattress/ pillow protectors are good. Items all packed on arrival.”

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Posted 4 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with their product experience. See you on your next purchase! Stay safe, Geok!

Posted 4 years ago

“Fast & efficient service”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! See you on your next purchase, Durrah! Stay safe.

Posted 4 years ago

“I m pleased with the ease of buying n delivery was indeed v prompt. Prices are also competitive All round Robinsons deserve a 5 star. Wish minimum to hv delivery wasn’t that high tho.”

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Posted 4 years ago

Thanks for the 5-star review. The team at Robinsons is thrilled you’re happy with your recent purchase. We really appreciate you being a customer. We’re here for you anytime.

Posted 4 years ago

“Thank you for speedy delivery”

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Posted 4 years ago

“Bought 4 pieces of CHRISTY Brixton Bath Towel "It boasts a thicker construct at 600gsm for lovers of a heavier, and plushier towel" as advertised. However, when i opened it, its only 1.1m in length. How can a bath towel be so small!? i can hardly wrap around myself in it. And its flat , so how can it be labelled "plushier towel" as advertised?”

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Posted 4 years ago

“Even tho there is no direct number for communication but FB Messenger Admin is superb, I got my issue resolve on time, thumb ups Robinson and Welcome back !!”

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Posted 4 years ago

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Robinsons. We look forward to serving you for many years to come! Our live chat is available from Monday to Friday, 10 am - 7 pm. Let us know how can we help you with your next purchase. Once again, thank you EP!

Posted 4 years ago

“I’m thankful to rowena and Shermaine from the customer service to help me resolve my PDF invoice issue and sent me proper PDF invoice. Although it took longer than expected but it is finally resolved. Hopefully this issue could be fully resolved when I make my next purchase.”

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Posted 4 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with your experience. Let us know how we can help you with your next purchase. Once again, thank you!

Posted 4 years ago

“I have always loved shopping at Robinsons. I am glad it is back :)”

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Posted 4 years ago

Thanks for the 5-star rating! We are so excited to be back. Thanks for choosing Robinsons. See you on your next purchase!

Posted 4 years ago

“fast delivery and relatively lower pricing as compared to other merchants”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated, Chris! See you on your next purchase!

Posted 4 years ago

“I’m so happy that Jordan has revived a much beloved store of mine, an institution in Singapore’s retail history. Service can be improved by offering gift-wrapped purchases meant for delivery to third parties. But Robinson’s did oblige my request to deliver the package to a relative without a price tag showing n she was delighted. Will definitely use Robinson’s online again but product range must expand in time to come. But a good start. Good luck”

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Posted 4 years ago

Hi Premarani, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes and Thank you!

Posted 4 years ago

“Missed my good old shopping days at the physical shop Robinsons.. Thus with the online option available thought will give a go at at.. I am most delighted with my purchases (3) delivered in a timely manner and all so well.. Online chats and replies were swift and responsive to my enquiries about stock availability.. Thank you for introducing this easy online platform to continue with our shopping journey with Robinsons..”

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Posted 4 years ago

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Robinsons. We look forward to serving you for many years to come!

Posted 4 years ago

“The delivery lapse is disappointing. Would expect to receive the goods 5 working days after ordering. I received an email that the delivery was already done so I panicked. Didn’t receive so I called the customer service hotline.”

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Posted 4 years ago

I apologize on behalf of everyone at Robinsons. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 4 years ago

“Prompt delivery. Hope to see more items (especially for bedding) online soon!”

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Posted 4 years ago

“Love shopping with Robinson”

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Posted 4 years ago

“The sale price was very attractive, the delivery was fast (3 days for mattress) and the follow-up customer service by Rowena was excellent!”

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Posted 4 years ago

“Love the Fast delivery.”

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Posted 4 years ago

On behalf us all of us at Robinsons, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. Thank you, Siang.

Posted 4 years ago

“Utterly Disappointed as the main items: Radiance Revealer 50ml (Superfruit Exfoliating Gel) Day Glower & Eyes Lifter Special Set was cancelled due to items not available! If the items are not available then they should be indicated as “stock not available” on the website! The email informed that I can reorder once the stock is available. Given this cancellation I do not have any assurance that the reorder will not be cancelled again!”

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Posted 4 years ago

I apologize on behalf of everyone at Robinsons. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving how we organize the availability of our products. Until then, please accept my sincerest apologies on behalf of everyone on the team. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.

Posted 4 years ago

Robinsons is rated 4.2 based on 1,943 reviews