Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

“Good product”

Posted 4 years ago

“I liked the star buys and discount items. Delivery was prompt and I was constantly updated of the progress. However an item (dandruff shampoo) that I thought I had added to my cart together with the dandruff conditioner was somehow not picked up in the order. Unfortunately I overlooked it when I checked out.”

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Posted 4 years ago

Cindy, thank you so much for your positive rating for your recent purchase at Robinsons. Let us know how we can help you with your next purchase. Feel free to reach us via Live Chat Support online. We are here to assist you.

Posted 4 years ago

“Very happy that Robinsons is back online. Have always enjoyed shopping at Robinsons, and the online store experience is great too. Items received really quickly and as advertised.”

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Posted 4 years ago

Hi Noelle, seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Robinsons, We look forward to serving you for many years to come!

Posted 4 years ago

“Very fast delivery and all items received in great condition as they were all packaged properly to prevent breakages.”

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Posted 4 years ago

“Pleased with the purchase. Fast delivery. Items are in good condition. Recommand.”

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Posted 4 years ago

Thanks for the 5-star review. The team at Robinsons is thrilled you’re happy with your recent e-store visit. Thanks for sharing your feedback! Much appreciated. Cheers

Posted 4 years ago

“Products are well packed and protected. Delivery was within 1 week. Only draw back is the estimated delivery times was way off the actual time. Estimate delivery time states 3 to 6 hrs, but product reached 12 hrs later after rhe email notification.”

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Posted 4 years ago

Hi there, thank you for taking the time to provide a rating, your feedback is valued greatly and it helps us maintain an excellent standard of service to our customers. We are sorry if the delivery time didn't meet your expectations. We will look into it and solve it promptly.

Posted 4 years ago

“Products purchased met expectations and quality. Only the delivery schedules were exceptionally delayed by about 1 week.”

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Posted 4 years ago

Thank you for letting us know about this, Kelvin. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Thanks for your sharing your feedback.

Posted 4 years ago

“Can reduce amount of packaging. Already not using bubble wrap which is good - still box was big n had more cardboard cushion inside. Tx.”

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Posted 4 years ago

Hi Valerie, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Thank you.

Posted 4 years ago

“Website interface can be improved for better shopping experience. It's difficult to browse for items and difficult to search for items. Delivery can be made a better experience if customer can select time slot and date to receive the merchants. As no time and date was given, I didn't know when and what time my merchants were coming and guess what, they came at the wrong time when no one was at home.”

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Posted 4 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 4 years ago

“Ordered items received very promptly. Delivery uncles very polite and we are very happy with our purchases.”

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Posted 4 years ago

Hi Soon, thank you for taking the time to provide a rating, your feedback is valued greatly and it helps us maintain an excellent standard of service to our customers. Thank you!

Posted 4 years ago

“The delivery person only called when he arrived at my home as I was out at the time. It is preferred if he could have informed me earlier of his arrival so I could arrange to be home to receive it.”

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Posted 4 years ago

Hi Eng, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We will ensure that this will not happen again. Apologies for the inconvenience that this has caused you.

Posted 4 years ago

“The online experience is ok but one of the products was disappointing (see feedback below)”

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Posted 4 years ago

“Well packed. But the quality fall short. 2 of the towel losses fabric when using. The other towel are acceptable as online purchases quality, but not the Robinson quality if purchases were made at store”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Once again, thank you, Kam.

Posted 4 years ago

“Fast delivery😊”

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Posted 4 years ago

Thanks for the 5-star review, Elfida. The team at Robinsons is thrilled you’re happy with your recent purchase and our service delivery. See you on your next purchase!

Posted 4 years ago

“I bought the items that were under promotion, they are really worth it. The packaging was good and the quality is superior.”

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Posted 4 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community. See you on your next purchase, Kwee! Cheers!

Posted 4 years ago

“Impressed that each bottle of honey was bubble-wrapped.”

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Posted 4 years ago

“Very prompt & helpful with customer's problems & queries! Keep it up!”

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Posted 4 years ago

Hi Yin, thank you for taking the time to provide a rating, your feedback is valued greatly and it helps us maintain an excellent standard of service to our customers. Thanks! See you on your next purchase.

Posted 4 years ago

“Good news to have Robinson back to Singapore. Should have more bands as usual”

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Posted 4 years ago

Hi! We are also excited to be back. More brands will be added soon. Please stay tuned. Thanks for the 5-star review! Cheers

Posted 4 years ago

“1. ROBINSONS - Very Poor Customer Service Staff was unprofessional in handling the case and replying to Customer. Staff made assumptions of the Customer when the Merchandising Team had arranged with Supplier to perform Service Recovery. Staff also failed to understand the information provided by Customer. Lack of Acceptable Liaising, Communication and Business Writing Skills. 2. SUPPLIER - Poor Product Presentation, Very Good Service Recovery Cap & Nozzle was missing, but Staff was quick and professional in performing a Service Recovery within 1 day of reporting. 3. QXPRESS - Very Poor Delivery Service Deliverer delivered the Perfume after stipulated hours (10:36PM) unlike what was being alerted by Aftership, miss-called me as I was sleeping, and left the Perfume AT MY WINDOW, when I neither instructed this nor requested for Contactless Delivery. - Very Poor Software Integration Alert was only activated on the day of Delivery, unlike what was listed on Robinson's website, defeating the purpose of having the function. - Very Good Customer Service Staff called me to check if item was delivered, but I was unaware, till I checked my Sliding Windows, and found the Perfume "hiding" in between the Window Panels.”

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Posted 4 years ago

James, we always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Once again, we apologise for any inconvenience that this has caused you.

Posted 4 years ago

“Delivery of my order was prompt. As I bought fragile items, the customer service team took much effort to include bubble wrap and foam cushion to ensure that my order arrived in pristine condition. Thank you!”

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Posted 4 years ago

Hi Jasmine, thank you for taking the time to provide a rating, your feedback is valued greatly and it helps us maintain an excellent standard of service to our customers. See you on your next purchase! Cheers

Posted 4 years ago

Robinsons Reviews