Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“I bought the items that were under promotion, they are really worth it. The packaging was good and the quality is superior.”

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Posted 4 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community. See you on your next purchase, Kwee! Cheers!

Posted 4 years ago

“Impressed that each bottle of honey was bubble-wrapped.”

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Posted 4 years ago

“Very prompt & helpful with customer's problems & queries! Keep it up!”

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Posted 4 years ago

Hi Yin, thank you for taking the time to provide a rating, your feedback is valued greatly and it helps us maintain an excellent standard of service to our customers. Thanks! See you on your next purchase.

Posted 4 years ago

“Good news to have Robinson back to Singapore. Should have more bands as usual”

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Posted 4 years ago

Hi! We are also excited to be back. More brands will be added soon. Please stay tuned. Thanks for the 5-star review! Cheers

Posted 4 years ago

“1. ROBINSONS - Very Poor Customer Service Staff was unprofessional in handling the case and replying to Customer. Staff made assumptions of the Customer when the Merchandising Team had arranged with Supplier to perform Service Recovery. Staff also failed to understand the information provided by Customer. Lack of Acceptable Liaising, Communication and Business Writing Skills. 2. SUPPLIER - Poor Product Presentation, Very Good Service Recovery Cap & Nozzle was missing, but Staff was quick and professional in performing a Service Recovery within 1 day of reporting. 3. QXPRESS - Very Poor Delivery Service Deliverer delivered the Perfume after stipulated hours (10:36PM) unlike what was being alerted by Aftership, miss-called me as I was sleeping, and left the Perfume AT MY WINDOW, when I neither instructed this nor requested for Contactless Delivery. - Very Poor Software Integration Alert was only activated on the day of Delivery, unlike what was listed on Robinson's website, defeating the purpose of having the function. - Very Good Customer Service Staff called me to check if item was delivered, but I was unaware, till I checked my Sliding Windows, and found the Perfume "hiding" in between the Window Panels.”

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Posted 4 years ago

James, we always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Once again, we apologise for any inconvenience that this has caused you.

Posted 4 years ago

“Delivery of my order was prompt. As I bought fragile items, the customer service team took much effort to include bubble wrap and foam cushion to ensure that my order arrived in pristine condition. Thank you!”

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Posted 4 years ago

Hi Jasmine, thank you for taking the time to provide a rating, your feedback is valued greatly and it helps us maintain an excellent standard of service to our customers. See you on your next purchase! Cheers

Posted 4 years ago

“Delivering time”

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Posted 4 years ago

The team here at Robinsons is thrilled to receive such great rating. Thank you, Siau. Cheers

Posted 4 years ago

“Prompt response and delivery!”

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Posted 4 years ago

“Wish all items offered in Robinsons are available on all platforms/resellers. To wit: Grab did not offer all items.”

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Posted 4 years ago

We're happy to see that you had a 5-Star experience at Robinsons. Please also let us know if you have encountered issues in using Grabpay. Thank you!

Posted 4 years ago

“fast delivery , items well packed , keep up the good work !”

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Posted 4 years ago

Hi Shoo, thank you for taking the time to provide a rating, your feedback is valued greatly and it helps us maintain an excellent standard of service to our customers. See you on your next purchase! Cheers!

Posted 4 years ago

“Good services”

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Posted 4 years ago

Thank you so much for this 5-star review, Irene. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 4 years ago

“Fast delivery and promotion follow up. Thank you.”

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Posted 4 years ago

Hi there! Thank you for taking the time to provide a rating, your feedback is valued greatly and it helps us maintain an excellent standard of service to our customers. Thank you for trusting Robinsons!

Posted 4 years ago

“Quality goods, prompt delivery! You have maintained your high standard of service, Robinsons!”

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Posted 4 years ago

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about the quality of our products and delivery. Thank you! See you on your next purchase. Cheers!

Posted 4 years ago

“Please provide a card & message service for gifts.”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone, We'll have card or message service for gifts soon. Thank you, Cyndy.

Posted 4 years ago

“Ordering was smooth and delivery on time.”

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Posted 4 years ago

On behalf us all of us at Robinsons, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience, Geraldine.

Posted 4 years ago

“Item was value for money, and fast delivery with item received in good condition on 3rd working day after placing order.”

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Posted 4 years ago

Hi there, thank you for taking the time to provide a rating, your feedback is valued greatly and it helps us maintain an excellent standard of service to our customers.

Posted 4 years ago

“Purchase could have been delivered altogether instead of 3 different deliveries for 4 items”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We understand that you would want to have your orders delivered together. However, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Thanks for understanding.

Posted 4 years ago

“Ordering online & deliver was great, very easy and efficient. The only issue is the product range is very limited.”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We are already working on expanding our product range. Stay tuned!

Posted 4 years ago

“Excellent! My order did not take too many days to reach me. And all items as expected, same as what I saw on the website. :)”

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Posted 4 years ago

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. Stay Safe!

Posted 4 years ago

“User friendly process. Easy to navigate website. Prompt follow up to concerns.”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 4 years ago

Robinsons is rated 4.2 based on 1,943 reviews