Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Fast delivery. Just nice to meet CNy Thanks you”

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Posted 2 years ago

“Very efficient Help Contact in regards to queries.”

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Posted 2 years ago

“The quality of the product is good but at the same time, products are overpriced. Only the discounts and offers make it affordable and comparable with the similar quality products offered by the competitors.”

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Posted 2 years ago

“Delivery was ok.”

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Posted 2 years ago

“Ok to received ok in packaging ok in condition cheap in price”

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Posted 2 years ago

“your online service remains as good as your previous store / retail shop service👍🏻”

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Posted 2 years ago

“High quality service and products”

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Posted 2 years ago

“As expected like any regular delivery/online purchasing. Don't understand why I'm forced to review your Robinsons when I'm here with the intend of doing a product review.”

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Posted 2 years ago

“Good range of products. Quality brands. Reasonably fast delivery.”

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Posted 2 years ago

“The item was received a couple of days earlier than expected and in good condition thanks for the good customer service.”

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Posted 2 years ago

“Products & promotions are of good standard and online orders are efficient and delivery are prompt”

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Posted 2 years ago

“Item shown on website is not the item delivered. Despite mistake made, item is still displayed on website. Customer service officer persists on emailing despite request to return call to expedite processing”

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Posted 2 years ago

Hi Ruth! We're sorry to know that it took longer than expected to resolve your concern. We agree, if doing a call makes the process faster, then a call should have been made. We'll make sure our customer service team, knows about this. Also, the website has been updated.

Posted 2 years ago

“The bath towels I bought can drop cotton fibers”

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Posted 2 years ago

“The purchases are value for money with the deep discounts. Products recriver are of good quality.”

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Posted 2 years ago

“Fast and seamless delivery.”

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Posted 2 years ago

“Fast delivery :)”

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Posted 2 years ago

“Was disappointed that the item that I have ordered was not available”

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Posted 2 years ago

“indicated delivery is 3 working days. mine came on the fifth day. nv inform time of delivery, so when i was out, just got a text there was a failed delivery. same thing happened on Monday. no advance notice of delivery. just showed up. good thing i was home.”

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Posted 2 years ago

“old packaging look old, there’s minor scratches on watch.”

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Posted 2 years ago

“Hi I did not receive my order and when I wrote in to check on it I was ignored. Please do contact me regarding this”

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Posted 2 years ago

Hi Amanda! Sorry to hear about this. Please make sure when reaching out, the email should be sent to support@robinsons.com.sg. Also, kindly check your inbox, our customer service team has sent you an email. Look into your junk or spam mail too, if you do not find it in your inbox.

Posted 2 years ago

Robinsons is rated 4.2 based on 1,941 reviews