Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“I received my order almost a week later. Was some problems with logistics. Not a problem since it wasn't urgent. Happy with the final product despite not being the one that I selected. Hope in the future things can get much better. It's a very competitive world out there. Bought it because it's Robinsons only. A household name in Singapore.”

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Posted 2 years ago

Hi Chandran! Thank you for your continuously patronizing Robinsons. We agree, e-commerce is a competitive world, and we will keep on improving to provide you better services. Thanks again.

Posted 2 years ago

“Hi there. I dropped a note to say that I did not receive the complete order but there was no response from Robinson and I had emailed twice. There is a missing item in the delivery. Please advise. Thanks.”

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Posted 2 years ago

“I love Robinsons’ Hotel Collection bed linen!”

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Posted 2 years ago

“The service provider is fast. However, I just would like to know the warranty provided, I was not given any invoice or warranty card for the mattress that I purchased, can advise me how to register for the warranty.”

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Posted 2 years ago

“I bought 2 sets of wine glasses, it came with 3 broken glasses. Contacted customer service but not getting much response. Wished you guys could replace the glasses sooner.”

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Posted 2 years ago

“Items were as expected, discounts and promotions for first timers are much appreciated. Delivery was on time n didn’t wait for long. Tracking system worked well too. Thank u for making shopping with Robinsons easy n hassle free.”

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Posted 2 years ago

“Products were 10/10 and delivery was very very fast. :)”

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Posted 2 years ago

“Robinson's delivery was fast and efficient. Goods were delivered in good condition.”

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Posted 2 years ago

“came fast. good goooooooooooooooooooooooooood”

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Posted 2 years ago

“Part of My order on 23 Dec still has not arrive today. More than 5 business days. Robinson customer service (by mail chat) said they check on 30 Dec, but still no reply. Very disappointed.”

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Posted 2 years ago

Hi KkH! Although this has been sorted out by our Customer Service Team, we' d like to extend our sincere apologies. We'll surely work better to improve on our service.

Posted 2 years ago

“Delivery came in less than a week.”

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Posted 2 years ago

“The quality of the dosh drying rack is very good. Delivery also v fast with constant update of the status. Very happy with the purchase.”

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Posted 2 years ago

“Good prices, communication.”

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Posted 2 years ago

“Good service - advice early for shorter of product.”

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Posted 2 years ago

“Quick response to queries with updates and products sold are value for money.”

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Posted 2 years ago

“Fast delivery and I even received an sms informing me that they could only put the products I purchased in a bigger box as they have ran out of the smaller box and asked if it was ok too. I thought that was great customer service.”

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Posted 2 years ago

“Very prompt delivery. Well done!”

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Posted 2 years ago

“Delivery was fast. Good QC.”

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Posted 2 years ago

“Items come in good state. However, the packaging is not as what was advertised. A bit disappointed”

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Posted 2 years ago

“Very professional. Product arrived perfectly.”

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Posted 2 years ago

Robinsons is rated 4.2 based on 1,941 reviews