Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,956 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,956 reviews

Shipping & Delivery
Delivery Methods	Courier

Anonymous

Anonymous // 01/01/2019

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“Very good customer service.”

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Posted 3 years ago

“Poor customer service. Didn't even receive my products after weeks of waiting.”

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Posted 3 years ago

“Bought Bellami sheets, one of the best I have tried. Cooling and so soft, love the bamboo material. Order came in fast too.”

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Posted 3 years ago

“SPEEDY DELIVERY. STAFF WAS HELPFUL AND COURTEOUS”

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Posted 3 years ago

“Happy with on time info on delivery status and delivery on schedule.”

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Posted 3 years ago

“Despite requesting delivery to call and ensure delivery is done to me in person because the last purchase from Robinson was left outside my house next to road side, the delivery service did not. When I eventually receive the "goods delivered" message, I called, and could not find the item left outside, and marked then "lost item" in the delivery report. Noone contacted me to enquire the situation. The item is ~ S$30, so I am not going to spend my time for the problem caused by unprofessional delivery service that Robinson has engaged - but I will NEVER place my order from Robinson again. Even low-cost delivery - FoodPanda, Deliveroo, NTUC, Oddle, Amazon etc called to ensure clients are informed and receive items. Completely irresponsible personnel impacting trust in purchase.”

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Posted 3 years ago

Hi KK! We're very sorry to hear about this. Our customer service team has called you and we will resolve your concern from there.

Posted 3 years ago

“While the online purchase and delivery was a breeze, I have my reservations on the 7 sets of Hillcrest bed linen received. The actual items did not seem to match the 900-998 thread count as described. While I wrote to the customer service, the reply was unsatisfactory Quote “ We appreciate you taking time to write us your feedback to us. While these Hillcrest products have passed the quality check set by the manufacturer, we understand that there is still an opportunity to make improvements on the product's workmanship. We've shared your feedback to the brand owner, so they may consider this on the next production.”. From customer perspective, it is an unfulfilled purchase as the decision to purchase was based on the product description on Robinsons e-commerce platform. Robinson should take proactive action by confirming if the product quality matches the description, and if not, empower the customer to either have a full refund or exchange. None was offered and I felt short changed. Nonetheless, as the items were on discount and I had already opened the items, I have no intention for a refund nor exchange. However I hesitate to order from Robinsons online again as I have no assurance on both product quality and how the CSO mitigate the issue on service recovery.”

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Posted 3 years ago

“I wanted to return the item as it does not fit my balcony railing. Information on the website on how to return the item was not useful. Finally, I figured out that I need to log a case using the online form, however, till now, I’ve not heard from anyone. This is totally not what I have expected of robinsons.”

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Posted 3 years ago

Hi there! Please email us at support@robinsons.com.sg, we'll help with your return.

Posted 3 years ago

“Item ordered and delivered on time as stated, and in good order. More importantly, Robinsons is a trusted name. As this was a test purchase, might continue to do more from them.”

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Posted 3 years ago

“Its a breeze to shop online and there is no need to carry the heavy shopping bags. Its fantastic!!”

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Posted 3 years ago

“Fast delivery”

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Posted 3 years ago

“Have not receive my order after 7 business days although the order confirmation says 3-5 business days. I also did not hear from Robinsons regarding delayed delivery. I have written in to enquire and am still waiting for their reply. Disappointing.”

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Posted 3 years ago

We're very sorry for the delay. I see that it has been delivered yesterday.

Posted 3 years ago

“Fast Delivery. Items received are as expected.”

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Posted 3 years ago

“Bad packaging of the last item received which is the leggings. There is no outer packaging besides the plastic covering the leggings.”

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Posted 3 years ago

Hi there! Thank you for sharing your feedback. Our ears are on the ground, constantly listening to our customers' feedback, and suggestions. We believe that through this, we will be able to provide a world-class online shopping experience to you.

Posted 3 years ago

“Shipping for the bolster was very fast.”

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Posted 3 years ago

“I received my order almost a week later. Was some problems with logistics. Not a problem since it wasn't urgent. Happy with the final product despite not being the one that I selected. Hope in the future things can get much better. It's a very competitive world out there. Bought it because it's Robinsons only. A household name in Singapore.”

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Posted 3 years ago

Hi Chandran! Thank you for your continuously patronizing Robinsons. We agree, e-commerce is a competitive world, and we will keep on improving to provide you better services. Thanks again.

Posted 3 years ago

“Hi there. I dropped a note to say that I did not receive the complete order but there was no response from Robinson and I had emailed twice. There is a missing item in the delivery. Please advise. Thanks.”

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Posted 3 years ago

“I love Robinsons’ Hotel Collection bed linen!”

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Posted 3 years ago

“The service provider is fast. However, I just would like to know the warranty provided, I was not given any invoice or warranty card for the mattress that I purchased, can advise me how to register for the warranty.”

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Posted 3 years ago

“I bought 2 sets of wine glasses, it came with 3 broken glasses. Contacted customer service but not getting much response. Wished you guys could replace the glasses sooner.”

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Posted 3 years ago

Robinsons is rated 4.2 based on 1,956 reviews