Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Very happy with purchase. What I see is what I get 😁. Love the fast delivery and efficiency. Thank you.”

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Posted 2 years ago

“A pleasure to shop for my home always. Happy with your online presence but have never stopped missing your physical store.”

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Posted 2 years ago

“Delivery person just left items outside the door didn’t knock.”

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Posted 2 years ago

We're very sorry about this. Your feedback has been escalated to our logistics partner. Thank you.

Posted 2 years ago

“Did not receive the free lavender Avalon Organics Shampoo even though I bought more than $30 Avalon products so was rather disappointed. Other than that, delivery was fast and packed nicely.”

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Posted 2 years ago

“Products were shipped very swiftly- I received my products within 2 work days. Robinsons have surpassed expectations by keeping me updated on the status every step of the way. The choice of courier is also tip-top and very reliable. The shopping portal is user-friendly and I managed to cart out in a breeze. Kudos to the team who is working behind the scenes. Highly recommended and at a super good price! I feel that Robinsons have brought the online shopping experience a notch higher on the pedestal. Thank you!”

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Posted 2 years ago

“Good purchase!”

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Posted 2 years ago

“Be it price, quality of items, delivery, customer service and return refund I'm most happy that my shopping experience with Robinson has been wonderful and excellent. Thumbs up to Robinson! Another alternative online shopping platform for me 😁”

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Posted 2 years ago

“Product received was not as picture shown.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Shipping is always fast I love shopping with Robinson but if there is some points given for every order to be used for next purchase , that will be good”

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Posted 2 years ago

“Great store then and now more convenient just a little apprehensive at first due to too many scam going on.... ended well ya...”

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Posted 2 years ago

“4 bedsheets ordered and only 1 shipped. No update on out of stock status til enquiry from customer. Gonna be the 1st and last time ordering from Robinsons Online.”

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Posted 2 years ago

“Bad service. I wrote in on 18 Dec on the missing item in the order and sent in an image of the order received from Robinsons. I have requested for a return and refund as only a partial order was fulfilled if they are unable to send me the missing item. I have yet to hear from Robinsons except they will feedback to the vendor (23 Dec). I replied to their email and informed that my case was closed.”

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Posted 2 years ago

“Shipping was quite fast, item in good condition. Email updates helped keep me informed.”

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Posted 2 years ago

“Product that came did not match the description - indicated that it would come with fairylights but it did not. This was an error in the description as the product description was subsequently changed to exclude the fairylights. Replacement fairylights were sent, but these lights were from the other christmas tree designs and did not match the design we purchased at all. A much better solution should have been offered from the start rather than simply sending anything available to meet the requirement, which reflects the lack of pride in the product and product design.”

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Posted 2 years ago

“Until now i havent recieved the item i purchased and its been more than 10 days. I have sent a lot of follpw up emails regarding the issue but there was no response on the last email i sent.”

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Posted 2 years ago

“I ordered my husband a Christmas present that was marked delivered but never arrived. I brought it to the customer service attention and each time someone said they would get back to me, they haven’t. Am I, as the customer expected to be the one chasing Robinsons for answer when they are the ones that have not provided the product/service they have promised to when I made the purchase? Chasing them to rectify this situation has made the whole experience very unpleasant and frustrating. Will most definitely NOT be purchasing anything from them again. It’s been 5 days since the failed delivery… let’s see how it’ll take for this situation to be rectified.”

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Posted 2 years ago

“Not satisfied. I made a purchase on Robinson’s website on 9-Dec as it was stated “Fast Shipping”. After the purchase, I thought my order will be delivered within 3-5 days. Instead I was informed I will receive a call on 12-Dec (next business day, weekends and public holidays excluded) to schedule delivery. However on 12-Dec no one called. In the afternoon, I took the initiative to make the call myself. I was assured by Robinson’s that my order will be delivered on 14-Dec, and Robinson’s vendor also gave me the same assurance on delivery. However, on 14-Dec, the day that my order is supposed to be delivered, I received a call from vendor at 12pm, saying there was a miscommunication between Robinson’s and vendor on my order and they cannot deliver on that day. Instead I had to compromise and my order was delivered on 15-Dec, which disrupted my plans for that day, in addition to the day before. So this delivery disrupted my plans for 2 days! A delivery schedule was committed to a customer but not delivered on that commitment. Instead the excuse given was “miscommunication”. Very disappointed.”

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Posted 2 years ago

“Fast delivery.”

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Posted 2 years ago

“Great promotion and products! Thank you :)”

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Posted 2 years ago

Robinsons is rated 4.2 based on 1,941 reviews