Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“old packaging look old, there’s minor scratches on watch.”

Helpful Report

Posted 2 years ago

“Hi I did not receive my order and when I wrote in to check on it I was ignored. Please do contact me regarding this”

Helpful Report

Posted 2 years ago

Hi Amanda! Sorry to hear about this. Please make sure when reaching out, the email should be sent to support@robinsons.com.sg. Also, kindly check your inbox, our customer service team has sent you an email. Look into your junk or spam mail too, if you do not find it in your inbox.

Posted 2 years ago

“Goods were delivered quickly and in condition. Very satisfied”

Helpful Report

Posted 2 years ago

“Great Sale.”

Helpful Report

Posted 2 years ago

“Purchased from Robinson always is my pleasure and especially the quality and delivery on time.”

Helpful Report

Posted 2 years ago

“I have always been a fan of Robinsons and was sad when the physical store closed down. My first experience with Robinsons online store was disappointing as the order did not arrive within 3-5 working days as promised. I did receive any heads-up on the delay and had to initiate a call to find out. However, the customer service support was good. The officer, Mikael, who handled my case, was efficient.”

Helpful Report

Posted 2 years ago

Hi Sarinah! Receiving your order late is really not a good experience. We apologise for the inconvenience caused. We promise to work better with our logistics and other services. We hope that you'd still give Robinsons another try.

Posted 2 years ago

“I used to trust Robinson delivery but not now. My last order #0155368 was not delivered in full quantity. Item received was short supply, but delivery note state full qty. Email to yours the photos to prove the short supply item. Customer service promised to delivery short item but didn’t received, as per your vendor said item delivered? I email customer service again to verify and item finally received two days later.”

Helpful Report

Posted 2 years ago

“Very good customer service.”

Helpful Report

Posted 2 years ago

“Poor customer service. Didn't even receive my products after weeks of waiting.”

Helpful Report

Posted 2 years ago

“Bought Bellami sheets, one of the best I have tried. Cooling and so soft, love the bamboo material. Order came in fast too.”

Helpful Report

Posted 2 years ago

“SPEEDY DELIVERY. STAFF WAS HELPFUL AND COURTEOUS”

Helpful Report

Posted 2 years ago

“Happy with on time info on delivery status and delivery on schedule.”

Helpful Report

Posted 2 years ago

“Despite requesting delivery to call and ensure delivery is done to me in person because the last purchase from Robinson was left outside my house next to road side, the delivery service did not. When I eventually receive the "goods delivered" message, I called, and could not find the item left outside, and marked then "lost item" in the delivery report. Noone contacted me to enquire the situation. The item is ~ S$30, so I am not going to spend my time for the problem caused by unprofessional delivery service that Robinson has engaged - but I will NEVER place my order from Robinson again. Even low-cost delivery - FoodPanda, Deliveroo, NTUC, Oddle, Amazon etc called to ensure clients are informed and receive items. Completely irresponsible personnel impacting trust in purchase.”

Helpful Report

Posted 2 years ago

Hi KK! We're very sorry to hear about this. Our customer service team has called you and we will resolve your concern from there.

Posted 2 years ago

“While the online purchase and delivery was a breeze, I have my reservations on the 7 sets of Hillcrest bed linen received. The actual items did not seem to match the 900-998 thread count as described. While I wrote to the customer service, the reply was unsatisfactory Quote “ We appreciate you taking time to write us your feedback to us. While these Hillcrest products have passed the quality check set by the manufacturer, we understand that there is still an opportunity to make improvements on the product's workmanship. We've shared your feedback to the brand owner, so they may consider this on the next production.”. From customer perspective, it is an unfulfilled purchase as the decision to purchase was based on the product description on Robinsons e-commerce platform. Robinson should take proactive action by confirming if the product quality matches the description, and if not, empower the customer to either have a full refund or exchange. None was offered and I felt short changed. Nonetheless, as the items were on discount and I had already opened the items, I have no intention for a refund nor exchange. However I hesitate to order from Robinsons online again as I have no assurance on both product quality and how the CSO mitigate the issue on service recovery.”

Helpful Report

Posted 2 years ago

“I wanted to return the item as it does not fit my balcony railing. Information on the website on how to return the item was not useful. Finally, I figured out that I need to log a case using the online form, however, till now, I’ve not heard from anyone. This is totally not what I have expected of robinsons.”

Helpful Report

Posted 2 years ago

Hi there! Please email us at support@robinsons.com.sg, we'll help with your return.

Posted 2 years ago

“Item ordered and delivered on time as stated, and in good order. More importantly, Robinsons is a trusted name. As this was a test purchase, might continue to do more from them.”

Helpful Report

Posted 2 years ago

“Its a breeze to shop online and there is no need to carry the heavy shopping bags. Its fantastic!!”

Helpful Report

Posted 2 years ago

“Fast delivery”

Helpful Report

Posted 2 years ago

“Have not receive my order after 7 business days although the order confirmation says 3-5 business days. I also did not hear from Robinsons regarding delayed delivery. I have written in to enquire and am still waiting for their reply. Disappointing.”

Helpful Report

Posted 2 years ago

We're very sorry for the delay. I see that it has been delivered yesterday.

Posted 2 years ago

“Fast Delivery. Items received are as expected.”

Helpful Report

Posted 2 years ago

Robinsons is rated 4.2 based on 1,943 reviews