Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can no longer expect service like the good old days. Now it’s merely an online portal like Shopee or Lazada which one just shop n go. Those days which one could leave the stalls with shopping bags and wrappers, served by helpful and friendly staffs are over. Understand those are costs but it felt more like real shopping esp during festive seasons. Hope to see the return of physical stores one day! In addition the online stall also lacked varieties like fragrances.”

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Posted 2 years ago

“Good customer service in helping fast & efficiently!”

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Posted 2 years ago

“I found defaults in the mattress topper received and reached out to customer service for an exchange. The Robinson customer service replies were fast, but as they need to confirm with the supplier, I am still waiting for an update regarding the exchange...”

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Posted 2 years ago

“Excellent variety, competitive prices. I will continue to shop at Robinsons. The delivery man was bad, though. He left the package outside the door. Did not even ring the door bell. No idea when it was left there. VERY poor service. Not Robinsons fault, but hope Robinsons will let the delivery company know.”

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Posted 2 years ago

“Quick delivery and products are nicely packaged.”

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Posted 2 years ago

“Good prices from my purchases experience purchased 2 bed frames through online.”

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Posted 2 years ago

“Expediting the online order was impressive ! However the delivery by your partner needs improvement. Robinsons should provide my mobile phone number to delivery partner (which I am sure you do) but delivery should have contacted me to inform when they will be making the door to door drop via mobile phone. This minimises inconvenience to wait for them with no specified time.”

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Posted 2 years ago

“Great services and delivery within a week”

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Posted 2 years ago

“Delivery is timely and in good condition”

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Posted 2 years ago

“Efficient and fast delivery”

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Posted 2 years ago

“The return process is cumbersome, it should be Automatic via app / online that can be done by the customer. Engaging in chat for the return process is annoying. It makes them not come back for purchase again”

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Posted 2 years ago

“Smooth and quick digitally.”

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Posted 2 years ago

“Delivery was fast. Items came neatly and properly packed. And I especially loved the fact that they used refurbished/recycled packaging. Thanks for doing that for the environment!!”

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Posted 2 years ago

“1. Order was accepted and payment collected when the item was out of stock. This is totally unacceptable. 2. Refund was very slow and took a while after the item was confirmed no stock. Payment should be refunded immediately when confirm no stock. 3. Had very bad customer experience for my first order. 4. Am a very unhappy customer after purchase. 5. Promise will never buy again from Robinsons. 6. Bye!”

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Posted 2 years ago

“Send the wrong size of fitted sheet. One order but send in 2 batches”

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Posted 2 years ago

“Surprised that Robinsons carried a specific product I wanted for such a fantastic price, and an address from the MD right after my purchase was a really nice touch.”

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Posted 2 years ago

“We did not get what we ordered (wrong bowl size was sent)”

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Posted 2 years ago

“The delivery of the item was prompt. The item was a gift and it was packed nicely.”

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Posted 2 years ago

“1st time shopping in robinson online. Received my order in good order. Shipping take a little long.”

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Posted 2 years ago

“My first first buy online and was an excellent experience, fantastic job Robinson. Thank you”

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Posted 2 years ago

Robinsons is rated 4.2 based on 1,941 reviews