Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipment very fast”

Helpful Report

Posted 2 years ago

“Great service. The item I purchased was a Christmas gift that came in plastic wrapping. Customer service helped get a beautiful box from the vendor (same brand but this box is for another product). Thanks for going out of the way to get this sorted.”

Helpful Report

Posted 2 years ago

“bought luggage recently, easy process, but info is a bit lacking and not fully updated. Also, hard to compare and see differences between different models. some photos poor quality. At least the return process was ok; yet to see the returned money though”

Helpful Report

Posted 2 years ago

“Overall good”

Helpful Report

Posted 2 years ago

“I find the emails from Robinsons to be good and clear and concise. Website is good for browsing and generally fast and quite comprehensive with product details. My online order was easy to place and I had the assurance of declining the product if it didn’t meet my expectations - so I’m good with buying from Robinsons”

Helpful Report

Posted 2 years ago

“Prices are not always low but quality assured.”

Helpful Report

Posted 2 years ago

“Happy with the purchase and on time delivery.”

Helpful Report

Posted 2 years ago

“Fast delivery!”

Helpful Report

Posted 2 years ago

“Fast delivery with goods packed well.”

Helpful Report

Posted 2 years ago

“The product came crumpled and of very low quality.”

Helpful Report

Posted 2 years ago

“Reasonable value for money”

Helpful Report

Posted 2 years ago

“Robinsons has been my favorite departmental store for decades and I applaud it for excellent service and a wide range of products esp bedding’s, clothes etc. v happy still can order products online.”

Helpful Report

Posted 2 years ago

“Poor management of delivery and shipments that are late. The website provide false feedback on fulfillment status as fulfilled. One experience is not enough to determine if I will recommend to someone else but I am sure Robinsons have potential to manage much better.”

Helpful Report

Posted 2 years ago

“User friendly website”

Helpful Report

Posted 2 years ago

“Satisfied”

Helpful Report

Posted 2 years ago

“Fast and good quality”

Helpful Report

Posted 2 years ago

“I am satisfied with the purchase.”

Helpful Report

Posted 2 years ago

“Delivery tracking was useful to know”

Helpful Report

Posted 2 years ago

“Goods received in good condition & well packed”

Helpful Report

Posted 2 years ago

“My Vitamix was delivered as advertised in good working order and box was in good condition as well. Vitamix has been great, need to spend more time to do more with it. Only minor area to improve is the notifications for delivery. These came in at the last minute and it was not always clear what was happening. My first notifcation was around midnight for the day before delivery, the history showed that things were happening before I got my first notification.”

Helpful Report

Posted 2 years ago

Robinsons is rated 4.2 based on 1,941 reviews