Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Order #0151444, First of all, I ordered 3 items and only received 2 and you are quick to ask for review before you check if the order had been completed. There should be some quality control on ensuring items are delivered completely and that will give a lot of confidence to buyer. We do not want to waste time to contact you to look for the missing item that defeated the purpose of buying online.”

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Posted 2 years ago

“The best online shopping apps. Delivery was fast & efficient. Highly recommended platform.”

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Posted 2 years ago

“Shipment very fast”

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Posted 2 years ago

“Great service. The item I purchased was a Christmas gift that came in plastic wrapping. Customer service helped get a beautiful box from the vendor (same brand but this box is for another product). Thanks for going out of the way to get this sorted.”

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Posted 2 years ago

“bought luggage recently, easy process, but info is a bit lacking and not fully updated. Also, hard to compare and see differences between different models. some photos poor quality. At least the return process was ok; yet to see the returned money though”

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Posted 2 years ago

“Overall good”

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Posted 2 years ago

“I find the emails from Robinsons to be good and clear and concise. Website is good for browsing and generally fast and quite comprehensive with product details. My online order was easy to place and I had the assurance of declining the product if it didn’t meet my expectations - so I’m good with buying from Robinsons”

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Posted 2 years ago

“Prices are not always low but quality assured.”

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Posted 2 years ago

“Happy with the purchase and on time delivery.”

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Posted 2 years ago

“Fast delivery!”

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Posted 2 years ago

“Fast delivery with goods packed well.”

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Posted 2 years ago

“The product came crumpled and of very low quality.”

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Posted 2 years ago

“Reasonable value for money”

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Posted 2 years ago

“Robinsons has been my favorite departmental store for decades and I applaud it for excellent service and a wide range of products esp bedding’s, clothes etc. v happy still can order products online.”

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Posted 2 years ago

“Poor management of delivery and shipments that are late. The website provide false feedback on fulfillment status as fulfilled. One experience is not enough to determine if I will recommend to someone else but I am sure Robinsons have potential to manage much better.”

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Posted 2 years ago

“User friendly website”

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Posted 2 years ago

“Satisfied”

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Posted 2 years ago

“Fast and good quality”

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Posted 2 years ago

“I am satisfied with the purchase.”

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Posted 2 years ago

“Delivery tracking was useful to know”

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Posted 2 years ago

Robinsons is rated 4.2 based on 1,943 reviews